“After moving home, recently I returned to Octopus Energy. I spoke to Raiyan who was very helpful, pleasant and a pleasure to deal with. He explained all my options and was clear with instructions.”
“I joined Octopus today, and dealt with Tom. He was extremely helpful, explained everything clearly and answered all my questions clearly. I was extremely satisfied with my experience with Tom”
“For a significant period, my gas meter was faulty, leading to estimated bills and an incorrect electric meter reading, resulting in a large debt on my account. Thankfully, after contacting Octopus Energy, Leila H answered my call. She was incredibly patient, helpful, and understanding. Leila thoroughly reviewed my account and explained all the details, and as a result, my substantial debit has been corrected to a big credit. Thank you so much!”
“I am moving properties.
I spoke to a someone called Niall.
He was very professional and helpful.
And I know exactly what i am to do now.
Thankyou 😊
Kind regards
Joanna”
“I called to discuss options since my fixed tariff is finishing soon.
I have been looking at other companies, to see if I could save some money, even though I am very happy with the service Octopus offers me.
George was very friendly and helpful with the knowledge he shared with me. I appreciate the time he spent talking me through the different options.”
“What excellent telephone service I received today and I was given clear concise easy to understand information The customer service representative Kainaat was especially considerate when as an older person it took me a little longer to provide the information she needed and could not have been more helpful and polite I would really like to acknowledge her excellent service manner THANK YOU”
“Can't remember the young lady's name who I spoke to at 14.00. What a lovely lady so helpful. I want to fix my energy again and was confused with the different tariffs and she explained it so well. Thank you Octopus.”
“I spoke to Jay Bradbury at Octopus today and he recommended I change to the fixed tariff that will save me around £40 a month on my gas and electricity bills. He was very helpful.”
“I have electric cars so the reduced tariff on Octopus Go is the reason I am joining them. Not all set up yet but the lady Radhika who took my call was extremely helpful and cheery. She has started my swap over for me Great service.”
