“I called to resolve a couple of issues with my energy switchover at my new home. The call was answered really quickly, and Terry S was able to sort everything out within a couple of minutes. Really fantastic service.”
“1. easy to find a contact number
2. someone answered the phone
3. they knew what they were talking about
4. fixed the problem
It's not rocket science”
“Just switched to Octopus, phone was answered within seconds and Emily was incredibly helpful! She explained everything very clearly, managed to get us £50 credit and even sent a follow up email on next steps. Very happy!”
“Excellent customer service and very helpful in answering my questions regarding our house move.
A breath of fresh air and very friendly staff
Anna is a credit to the company and octopus is the most impeccable company and I would highly recommend it to all of my friends and family.”
“Hi Emily,
Thank you for attending to my queries and for taking time to explain the details. You just added a customer to your portfolio.
Cheers to Octopus Energy...lol”
“I called Octopus today regarding switching from our current energy supplier. Without an undue wait, I was able to speak to Tom who listened to my enquiry, understood what it was I was asking and was able to advise me in a sensible and intelligent way about my query.
Thank you Octopus and full marks Tom!”
“My Octopus contact, Terry S., answered my questions relating to installation of a smart meter politely & sympathetically.
I had already decided to obtain one but the RTS just beat me too it! I hope I will be able to obtain one before the deadline.
Yours sincerely, V.Kelly”
“I had to get in touch with you and I had a lovely lady ,Jasmine was her name she was
very helpful and put me at ease immediately .
.I would like to say a big thank you for helping me out ,as I was feeling stressed before”
