“This company rip people off I had a smart meter with them the property has been empty for 2 years at the start I had a credit of £276 and because the property was empty every bill Octopus sent me the amount due was covered by the credit I had till the day I sold the
flat.
In my final bill I was in credit of £164 when all of a sudden octopus sent me an email in which they stated I was due to pay £175
Got in touch with customer service and their explanation was that my credit for two years was a ghostly imaginary credit that was showing on the bills but didn’t exist after my complaint and a multitude of words that didn’t make sense the lady on the phone said they were willing to close my account without me paying anything when my final bill stated I had a credit of £164 that they would refund me
I refrain to express my colourful thoughts about this company but I felt like I was literally robbed
Ps kindly notice Octopus energy you have lost 3 potential customers that were ready to switch from British Gas to you”
“This is my second review and this is to complain again about the energy bill that that they've sent me which is still incorrect still no refund one year two months later they've altered my bill and given me a far less and charged me during the summer months for electricity that I never used when in fact they had feed in from my solar panels all through the summer and they are just conning me and other people as wellyou
i suppose I'm now going to take legal advice regarding how they are going about thare dishonesty if you owed them money for over one year and two months I don't think that they would have waited that long to get their money they would have soon taken you to coet long long before then but not them they can take all that time in the world and not even bothered with you just be warned do not go there with them you'll be in the same boat as me”
“Impossible to cancel account. A month prior to leaving my rented accommodation, due to term being completed, I called the company and spoke to an agent. I also canceled my account on the site and had the agent confirm it was done. Despite this my account has been reactivated and I am being billed. The company refuses to cancel account.”
“STAY CLEAR OF THIS COMPANY, BY FAR THE WORST ENERGY PROVIDER!
SENT ME A FINAL STATEMENT TO SETTLE THE ACCOUNT OF £450 WHICH WAS PAID. MORE THEN SIX MONTHS LATER THEY HAVE EMAILED AND WRITTEN TO ME EXPLAINING ANOTHER £450 IS OWED AND IT WAS NOT OUR FINAL BILL DESPITE SAYING FINAL BILL! EQUALLY THE REASON FOR THE CHANGE OF PROVIDER WAS THEY CHARGE £0.42 PER KWH OVER MOST ENERGY PROVIDERS AT £0.24.........DISGUSTING COMPANY!! AVOID AT ALL COSTS!!”
“Can I strongly advise anyone who buys an electric vehicle to not to go with @OctopusEnergy, there customer service is a shambles. They will not call you back, they takes days to message you and no
Manager calls you even when you are told they will #beware”
“Poor service
Smart meter not working but refused to change it
App not updating anything. The last bills are from May 2024 on the app
Wrongly changing on estimated bills on a property that I am a landlord for.
The list goes on. Each email sounds encouraging but no action is taken
Will be changing companies”
“Started the process for the GBIS (Great British Insulation Scheme) over 5 months ago. So far nothing has happened at all. Massive delay in email replies. Just been told I am now on hold with no time scale to start. Frioends have had full work completed in the same time.
Really poor customer service”
“What's happened to OE's customer service, it used to be o good. Looks like they have off shored it, oh dear why do these companies never learn.
I have an issue with my recently installed smart meter and the CS is beyond a joke.”
“Are you a victim of an online investment or has been scammed?Kindly narrate how your Money or Btc was Stole. I guarantee you hundred percent your bitcoin/money can be recovered in total reach out to Email:b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m
Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”
“Really poor customer service. Just bought a house and wanted to switch to Octopus energy. We used them for a couple of years and realy liked their service. When we attempted to switch, the credit check failed because Transunion doesn't have the most up to date address. I do not have bad credit, but they take the computer says no approach to things and that's the end of it. They wanted up front payment of £300 just to switch to them, we have gone elsewhere. A real shame, this has really put us off ever using Octopus energy again.”
“I found the customer service I received poor and condescending.
I wasn't billed correctly then was told Octopus could do what they liked and I had to lump it.
I said I would change supplier..
At least I did what I said I would....
Which was more than Octopus did.”
“Very poor customer service - pleasant but completely ineffectual. Had been trying for over 2 months to get a full, detailed bill before paying, which customer service staff couldn't manage to provide! After becoming incensed after receiving a threatening email - I have never not paid a bill in my life - I had to insist on speaking to a Manager in order to sort the whole saga out.
Complete lack of communication and initiative which needs considerable improvement.”
“This company is an absolute nightmare ,I was being overcharged by shell then octopus took over, at first they credited the overpayments and my balance was around £1600 credit so I asked for some of it to be refunded ,my usage over the last month has been coming off the top of balance , bringing balance to £1169 , few week ago got an email sling do I still want refund , offering £75 credit as an apology but when I looked at balance £600 has gone missing loads of reverse charging on account , I have asked multiple times for my bills since September last year , and never got them, so I called them yesterday to get it sorted out and they emails me somebody else’s bills , I only used 1070 units of electric and 370 units of gas, and paid £1910 and the now say my balance -£549 credit ,”
“Swerve this Company. Customer services are Rubbish. Keep trying to take back my account after cancelling my account when i wanted to change address. Premium rate lines. 6 weeks trying to rectify their incompetence. In the long run you will end up paying more.”
“Hii peed off with octopus energy tor 4 months they send me 2 bills tor same month. Different prices lfrom.bury dt edmunds have told them them then demand i owe them for one of the i pay one then another comes 4 days latet they are worst energyvcompany o have ever had. Dont use them they usless lot”
“I left octopus energy in January and suddenly received a bill for £433 in September. They withdrew £433 and charged £178 for 17 days of usage (1st - 17th) In January based on estimated readings, which were over estimates as I showed them a picture of my reading in February that was a few hundred kWh lower than their Jan 17th reading.
The estimated readings by the way were supposed to have been put to an end since they installed THEIR own smart meter which was working fine until the end of the contract magically.
I’ve been consistently emailing and given the run about with excuses of, “we can’t find the complaint. We’ve passed this on to another department. The read dispute will take weeks. What’s the account number? Hello this is new person XYZ I’m sorry I can’t find the account and complaint”.
I was supposed to have been credited with £214 off the £433 bill due to a billing error, yet I haven’t received anything and I’m still £433 out of pocket.
The whole industry needs investigating into unethical business practices as it isn’t just octopus energy, they’re all at it.”
“Very bad service. No quality workman. I am staying with my family having a newborn and a toddler. All the problems started after fixing the new boiler system. They will do adequate visits and no results. Around 5+ visits already done. But no results. Even after 2 months from fixing the new boiler the problem is still not resolved. Last time water boiled irrespective of the set temperature and new pipe which they installed leaked. Due to faulty wirings, Shover is not yet connected.They will eat our entire day our rest time. Please please please dont go for Octopus energy. Go for another energy suppliers.”
