“Very informative and very friendly, my praise goes to Thomas, we had a good laugh together and I felt as though I’d known him for years.
Other call centres would benefit from people like him. Well done Thomas.”
“I had the pleasure of speaking with Agent, from Octopus Energy’s contact center, and I must say, the service was outstanding! From the moment the call started, He was professional, friendly, and incredibly knowledgeable.
He took the time to understand my concerns, provided clear and detailed information, and ensured my issue was fully resolved. His patience and positive attitude made the entire experience seamless and stress-free. It’s rare to come across a customer service representative who genuinely cares about customers, but The Agent truly went above and beyond to assist me.
Thank you, for your exceptional support! Your dedication and customer-first approach are truly appreciated. Octopus Energy is lucky to have you on their team! Highly recommend! 🌟💡👏”
“Really easy to switch with actual staff (Emily) who answer the phone and are super helpful and knowledgeable. Other companies take note, this is how customer want to be treated not be met with a chat bot”
“Really easy to switch with actual staff (Emily) who answer the phone and are super helpful and knowledgeable. Other companies take note, this is how customer want to be treated not be met with a chat bot”
“Eloise was very calm and helped with my confusion after moving house! She explained what was happening clearly and concisely. I feel reassured now.bjburdue”
“I received help from Raiyan today who assisted me in joining Octopus energy. He was very helpful and made the process easy, clear and he was very patient too. I found Raiyan to be professional, clear in his explanation of the change and what it entailed. He treated me well and it was easy to understand what my transfer entailed, it would be great if there was more customer service agents like him.”
“Mollie at Octopus help line was 100% perfect. Articulate and patient with her full explanation as to my options of tariffs etc. I have now opened an account, thanks to Mollie.”
“Tom was happy to go through and explain the energy plan and got it sorted quickly on the phone. I also didn't have to wait long to be connected to Tom. Overall I would recommend Octopus energy to friends and family.”
“You have a much better business rate than my previous supplier. Sharna dealt with setting up the account calmly, quickly and efficiently without being pushy. Following the business account set-up Sharna queried a previous issue I'd had with my domestic account which had been resolved.
Interpersonal skills are very important in business and Sharna was A*.”
“I had a great experience setting up my utilities account with Octopus. Kainaat was able to answer all my questions and the onboarding process was really smooth. Thank you!”
