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Octopus energy Reviews

4.3 Rating 7,892 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Lovely customer service , friendly and helpful. Tariffs that don't trap you and very flexible option
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Posted 4 months ago
Alex did an excellent job setting up our new account and explained everything fully
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Posted 4 months ago
Hello ,I spoke with Mark Was very helpful, kind ,amazing and he give me all detail what I ask him , Thanks again
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Posted 4 months ago
Leila H Was lovely on the phone , Great service and she sorted my problem straight away thanks very much Leila H
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Posted 4 months ago
Quick switch to a new provider could not of been easier with Mo. I knew what I wanted and Mo ensured I had all of the relevant information and delivered great customer service swiftly.
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Posted 4 months ago
Was very helpfull would definetly recommend
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Posted 4 months ago
I was helped with Eloise as I did not understands and know on which price plan to go for on up changes of my gas and electricity. She was very professional and took her time to let me explain my issues. Thank you very much Eloise for your support. Kind regards. Laina Nhera.
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Posted 4 months ago
Helpful advisor who helped me re fix my tariff.
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Posted 4 months ago
Tom was extremely patient and helpful.
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Posted 4 months ago
When I rang Octopus energy yesterday, my call was answered really quickly; this was a promising start! All of my many questions were answered and dealt with by Kieran. He was so helpful and approachable and is a real asset to Octopus. Thank you Kieran.
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Posted 4 months ago
Kieran from octopus helped answer all my questions. He was polite and friendly and handled my enquiry professionally- thank you.
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Posted 4 months ago
⭐⭐⭐⭐⭐ I had an amazing experience with Emily at Octopus Energy! She was incredibly friendly, thorough, and made the whole process of setting up my dual fuel account for my new home completely stress-free. Her efficiency and professionalism gave me real peace of mind, knowing that everything is sorted for when I get the keys. I couldn't have wished for a better customer experience—thank you, Emily! Highly recommend Octopus Energy for their fantastic service.
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Posted 4 months ago
Mylar was extremely helpful and very understanding. My sister is disabled and mentally impaired so I manage my sister's finances and household needs. OVO were charging my sister £200 per month. I spoke to Mylah and explained the situation and she was so helpful and really empathised my situation. She covered everything I needed to know and more. I would certainly recommend Octopus to my friends. It was my mum who recommended I move my sister to Octopus Energy.
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Posted 4 months ago
Never switched before but Mo made it so easy with rates that were a lot better than I was getting.
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Posted 4 months ago
Excellent service received over the phone. Thank you Kieran for assisting me.
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Posted 4 months ago
Excellent service got straight through to a very helpful gentleman. Answered everything and more for a new customer. Very pleased I am changing over
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Posted 4 months ago
Spoke to Thomas. He was brilliant and great at his job. He sorted out my switch to Octopus with ease.
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Posted 4 months ago
Thanks Areeba for listening and helping me switch to Octopus. You made the process easy and were very patient with me. :-)
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Posted 4 months ago
I have just changed from my old supplier to yourselves, I found this process so easy and with the help from Emily it made me feel at ease and she was very helpful and friendly
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Posted 4 months ago
Spoke to Sharna today. Sharna was very professional and efficient, Sharna got my account setup in a couple of minutes without any problem whatsoever. Well done Sharna 5 *****
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Posted 4 months ago
Octopus energy is rated 4.3 based on 7,892 reviews