“Phoned the customer helpline to enquire about switching and got through fairly quickly. Tom was very helpful and clarified questions I was concerned about. Found it very easy to switch.”
“Afsana and then Mollie have been very efficient dealing with me and sorting my switch from my previous electricity supplier. They made it all very easy and provided all information I needed in a very clear way. Thank you.”
“Tom was incredibly efficient and clear in everything, very patient with two eighty year olds, and made us extremely happy to change to Octopus Energy. Top marks.
Lynn.”
“Thomas was a very pleasant humourus young man who helped me make the energy switch for my 90 year old mum .
The whole process was explained very clearly and did not take very long to do.”
“Octopus energy made me happy because I spoke to a guy called Thomas. He is one of the best sales guys I’ve ever come across. He is efficient, effective and communicative. When a request was made via email, it took time to go through, he kept reassuring me not to worry, that all will be sorted out .That immediately calmed me down.
. He took on board all my worries about being a new customer, he explained everything step by step step, which in turn made me feel comfortable to ask questions.
His service was excellent.”
“Quick switch to a new provider could not of been easier with Mo.
I knew what I wanted and Mo ensured I had all of the relevant information and delivered great customer service swiftly.”
“I was helped with Eloise as I did not understands and know on which price plan to go for on up changes of my gas and electricity. She was very professional and took her time to let me explain my issues. Thank you very much Eloise for your support. Kind regards. Laina Nhera.”
