“Niall was excellent...explained EVERYTHING with clarity...no half baked info. Octopus and a few other companies I've had to deal with need more people like him... thank you Niall.”
“Five stars service provided by Mo. I am very happy with his explanation. Thank you for the professional service and taking time to explain about solar panel tariff!”
“Just spoken with Joy about my balance and payments, she was so helpful and I appreciate the fact that there's always someone at Octopus Energy to talk with about queries (online doesn't 'work' for me)”
“First experience dealing with Octopus today as I am moving home and needed to set up a new account. Very quick and easy with no faffing about.
Very impressed.”
“Not yet an official customer of Octopus but arranged for my switch today and the operative was extremely helpful, professional and thoughtful whilst addressing my enquiry.
It’s clear that they drive high standards for their customer service.”
“I have been an Octopus energy customer for a number of years now. More recently I had solar panels installed. I was very unsure of the process for selling any unused electricity back to the grid. Emily was brilliant in sending me instructions which I was able to follow. I felt very supported by her throughout the whole process.
I particularly like the fact that the company is environmentally focused and is not totally concerned with making the biggest profit.”
“Amaan was excellent, very patient & stayed on the phone with me for over half an hour. Nothing I asked was too much trouble for him to explain. I can understand why Octopus is getting the customer service so right! It's because you can talk to a human! Hopefully the transition from our current supplier to Octopus, will be as easy as today was”
“I spoke with Kai over the phone today regarding an account I had to set up for a new move & he was amazing from start to finish! He was very attentive & so polite. Any queries I had he did not hesitate to solve - Thank you!”
