“I spoke to Nat who was very helpful and made my enquiries easy to understand. I find Octopus Energy very approachable efficient and highly recommend them.”
“So today I opened my first energy account with Kainaat at Octopus energy. I was so overwhelmed when ringing because it was something I have never done before and Kainaat was amazing! She is the kindest, most friendliest person to ever speak to and was extremely helpful. She explained everything to me in detail and made sure I felt confident that I knew the process. I honestly couldn’t have asked for anymore.
Thankyou so much Kainatt! It was such a swift process aswell! All set up in a matter of moments. Would 100% recommend Octopus energy.”
“Niall was excellent...explained EVERYTHING with clarity...no half baked info. Octopus and a few other companies I've had to deal with need more people like him... thank you Niall.”
“Five stars service provided by Mo. I am very happy with his explanation. Thank you for the professional service and taking time to explain about solar panel tariff!”
“Just spoken with Joy about my balance and payments, she was so helpful and I appreciate the fact that there's always someone at Octopus Energy to talk with about queries (online doesn't 'work' for me)”
“First experience dealing with Octopus today as I am moving home and needed to set up a new account. Very quick and easy with no faffing about.
Very impressed.”
“Not yet an official customer of Octopus but arranged for my switch today and the operative was extremely helpful, professional and thoughtful whilst addressing my enquiry.
It’s clear that they drive high standards for their customer service.”
“I have been an Octopus energy customer for a number of years now. More recently I had solar panels installed. I was very unsure of the process for selling any unused electricity back to the grid. Emily was brilliant in sending me instructions which I was able to follow. I felt very supported by her throughout the whole process.
I particularly like the fact that the company is environmentally focused and is not totally concerned with making the biggest profit.”
