“Mo was really helpful, kind and patient with me as I am not great with setting up new bills. The call was quick and simple, he saved me an additional £3 per month which really helps now i am living on my own and I am so glad I joined Octopus! Overall a brilliant experience! Thank you”
“Areeba was exceptional! Had a terrible experience through EDF and Areeba who works for Octopus has done a fantastic job ! Very friendly, explained everything about the switch ! Even sounded enthusiastic about her job ! What a gem you have working for you!! Greg Jackson please give this employee a meal voucher for her holiday next week. She is an absolute diamond ! Can’t wait to get my switch sorted !”
“Mark H COV 10 was so helpful and went above and beyond to assist me with my issue today. He was so reassuring and I feel so much better after speaking with Octopus”
“Tom was super clear on the options available to me and explaining the steps needed for me to get a new meter connection. He also answered any questions I threw at him. Very short wait time to get through too.”
“I had interaction with Kainaat over call for switching today, I must say it was really smooth and to the point. Very professional, polite and more importantly pointed and simple answers. No unnecessary buttering.”
“DEXTER helped me switch to Octopus for our farm business & holiday cottages.
He was very patient and explained tariffs and everything else clearly and effectively.
It is so much better to speak to a real person, rather than a bot as I did with my previous energy provider! I am looking forward to a smooth transition and all being well from now on, including the future installation of smart meters in our rural area? Très bon travail, Dexter : )”
“I didn't have to wait too long before being put through to someone. It was Tom, and he dealt with the entire issue, not passing me on in a chain. He was clear, told me the tariffs, asked at regular points if I was happy with the offer and wanted to proceed, didn't over-sell, I didn't feel pushed into anything. Very happy.”
