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Oddbins Reviews

4.5 Rating 214 Reviews

86 %

of reviewers recommend Oddbins

Company Reviews

Product Reviews

4.5

Based on 214 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

08003282323

Email:

customer.services@oddbins.com

Location:

Chateau Pleck, Darlaston Road, Walsall
WS2 9SQ

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Oddbins 5 star review on 11th April 2022

Oddbins 5 star review on 23rd March 2022

Oddbins 5 star review on 9th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to commend Dan, a member of your customer services staff, for suggesting an alternative after discovering the wine I ordered was out of stock. The order has now been received by my son-in-law, it is part of a birthday gift. I was also like to comment on the fact that your company recognises foreign addresses for uk cards when making payment. It makes life so much easier for people like me that live abroad. Thankyou again for such a brilliant service.”

Posted 10 months ago

“Excellent service with superb wine 🍷 and great delivery service”

Posted 10 months ago

“Excellent service delivery and choice”

Posted 11 months ago

“I received help from Ben (I hope I've remembered his name correctly) for shipping wine to my brother in advance and then replacing my order after the original wines were sold out...all very efficient and personal, thank you.”

Posted 11 months ago

“Excellent Customer Service.”

Posted 11 months ago

“Very helpful and quick resolution of my problem Did not create obstacles when I had difficulty finding my voucher code Excellent service”

Posted 11 months ago

“A very simple and lovely way to buy a gift of alcohol for someone & get it delivered.”

Posted 1 year ago

“Website easy to use, good selection and good suggestions of other similar products. Fast delivery, not tried the wine yet but sure it will be good”

Posted 1 year ago

“Excellent service and fast delivery.”

Posted 1 year ago

“Ordered from Oddbins, very efficient service. Had occasion to ring Customer Service, my query was handled by Dan, very efficient, sorted out in minutes.”

Posted 1 year ago

“Excellent service. Easy to use website. Quick delivery.”

Posted 1 year ago

“Ordered drinks - delivered on the date. Sent as gift. Chap dealt with pleasant and polite. No complaints. Excellent”

Posted 1 year ago

“Good value and swift delivery. The bottles were very well packaged as well.”

Posted 1 year ago

“Very satisfying service. Delivery was easy, despite error in address.”

Posted 1 year ago

“I am using the Oddbins regularly sending wine as gifts for various events to my family in London, and the work of their Customer Service Service Team, and the consultant named Stefan in particular is impeccable, professional, very friendly, being a huge help, constantly assisting me with selections for my order of several bottles and suggestions. The delivery is on time as well. I do not know much about wine myself, and I live in USA, therefore I can not review each particular wine that I never tasted, but my family in London is happy with Stefan's choice and I am going to continue making my wine orders through the Oddbins in the future. Kudos and many thanks to Stefan and his associates! Larisa Mills, Houston USA”

Posted 1 year ago

“Great customer service when the courier lost my order.”

Posted 1 year ago

“I wanted to send a friend a last minute gift for their birthday and Oddbins was exactly what I was after. Lots of choice and clear delivery timings & costs.”

Posted 1 year ago

“Had an issue with my beer delivery, but dealt with it very efficiently.”

Posted 1 year ago

“Very convenient.”

Posted 1 year ago

“I thought Dan, the customer service assistant who aided me via chat, was exceptional. He reassured me that if I bought some wine and a gift box, he'd make sure they were packed as a set and even arranged for a gift message to be included. He stayed on the chat until I had placed the order and provided the order number for sharing with warehouse. The gift arrived safely and beautifully packed.”

Posted 1 year ago

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Oddbins is rated 4.5 based on 214 reviews