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OLDIES.com Reviews

4.7 Rating 19,573 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 19,573 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

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Kieran
Unverified Reviewer
“I ordered 4 records, all came in damaged covers, 1 was unplayable. I emailed customer service and was told I needed to call their customer service during their business hours. When I called, I was told a replacement was being shipped and given an ETA. After another 2 weeks waiting I contacted customer service again and was told nothing is being shipped and they won't honor a return. Don't waste your time, their packaging is terrible so if your order is damaged they won't do anything about it. I have email chains and phone logs to support this review.”
Helpful Report
Posted 3 years ago
Kieran, First off, we are sorry that your order arrived damaged and that one LP had a manufacturer defect. As we told you, ***we're more than happy*** to make this right. When you contacted us, you mentioned nothing about the damage, and a return label was issued for the single defective item. We never promised that a replacement for one item (or the entire order) would be sent before the return was received, or without requiring a return at all. We are more than willing to offer you a pre-paid return label for the entire order, and we'll replace what we're able to replace upon receipt of the return. If we can't replace -- or if you don't want to replace -- we'll ***certainly*** issue a refund. We communicated this to you and asked that you contact us to speak with a Customer Service Supervisor. You refused to do so, and made threats about posting negative reviews everywhere, which you've done . Our offer still stands... contact us at 1-800-336-4627 and ask to speak with a Customer Service Supervisor... we'll make things right, as promised. Best regards, CUSTOMER SERVICE DEPT OLDIES
Posted 3 years ago
Customer
Verified Buyer
“Hey you guys were really great the product was sealed and was in perfect condition looking forward to buy from you again very soon. You guys restored my faith in humanity thank you again for the great service”
Helpful Report
Posted 3 years ago
Brian B
Verified Buyer
“Excellent selection and fast shipping!!”
Helpful Report
Posted 3 years ago
Art V
Verified Buyer
“Easy to navigate website and fast delivery.”
Helpful Report
Posted 3 years ago
David D
Verified Buyer
“Fantastic selection and service!”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“I opened the box for the DVDs and there were none in the case.”
Helpful Report
Posted 3 years ago
Thanks for reaching out. Please contact us at 1-800-336-4627 for assistance with this matter. As we sell brand-new, studio-issued stock, there's no reason that something like this would happen. No matter the reason, we'll make things right. Give us a call. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 3 years ago
Patrick A
Verified Buyer
“In stock and on time”
Helpful Report
Posted 3 years ago
Sharon L
Verified Buyer
“Thank you for a prompt delivery!”
Helpful Report
Posted 3 years ago
Jerry A
Verified Buyer
“Excellent service”
Helpful Report
Posted 3 years ago
Joanna C
Verified Buyer
“Fast shipping! Everything came in excellent condition!”
Helpful Report
Posted 3 years ago
Emile D
Verified Buyer
“Very Good Service. I have been buying from Oldies.com for about 20 years.”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“My order for a CD was handled quickly and arrived when they said it would thank you”
Helpful Report
Posted 3 years ago
Amanda S
Verified Buyer
“Considering I ordered my DVD’s just befor the 4th of July, I still received them pretty quickly. Quality was awesome and I can’t believe I know own almost the whole series of Dr Kildare starring Richard Chamberlain. A little pricey but still worth it!”
Helpful Report
Posted 3 years ago
Christopher V
Verified Buyer
“My order arrived earlier than expected. The packaging was exceptional. I would order from Oldies.com again.”
Helpful Report
Posted 3 years ago
Laurence M
Verified Buyer
“Take too long for the order to arrive”
Helpful Report
Posted 3 years ago
You had studio made-on-demand titles on your order. As such, we indicated it would be 5-7 business days before the order could ship, and 2-8 business days after shipment for delivery. We shipped it in 6 business days, and it was delivered to you two business days after delivery. "Estimated delivery Tuesday, July 4th 2023 to Friday, July 14th 2023" -- your order was delivered on July 6th. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 3 years ago
David C
Verified Buyer
“Excellent items. Processing time for the order took a little longer than most.”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“I've ordered a few times from oldies.com. They have beaten or matched Amaz. in many crucial ways. Price on the Bear Family boxes I've purchased was very good. Promptness: they ship fast usually it was the same or next day. Packaging-they have sent my orders in sturdy hard to damage cartons-I consider this important for box sets!”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“Received item in reasonable amnt.of time,was exactly as described(new)&in very good condition...would purchase from this seller again”
Helpful Report
Posted 3 years ago
Doug E
Verified Buyer
“Widest selection of off-the-wall, obscure, and hard-to-find DVDs that I've found so far. My only reason for a 4-star rather than a 5-star rating is that the minimum order requirements for free shipping are (IMO) quite excessive.”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“Fast delivery. Kept me update about shipment”
Helpful Report
Posted 3 years ago
OLDIES.com is rated 4.7 based on 19,573 reviews
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