“I ordered my items and after eight days nothing.
It says five to seven days delivery so it wasn’t long but what bothered me was no contact at all from them, no dispatch notice etc.
I have emailed three times and tried calling.
My order is £75 worth of Xmas gifts.
As I am retired through ill health and with a very limited income I am getting really stressed.
I have tried emailing again today.
I will never order again from this company”
“I have never dealt with a company who promise so much and don't deliver. I am a small business and ordered a bulk delivery of lanterns. Took nearly 3 weeks to arrive. Loads of apologies advising they were changing warehouses so I gave them the benefit of the doubt. Put second order in and had returns from customers ...3 weeks ago they advised they would send out replacements still waiting. Tell you things have been sent out ..don't arrive. Blantent lies.my reputation as small business has been damaged. Sick of apologies and no resolution. Will not use again and suggest you don't.”
“After placing an order 1 month ago I am still waiting to receive the majority of my items which were split into 2 separate deliveries. I have recieved no updates regarding this delay. After sending an email I recieved a brief email stating 'we are very busy, I will look into it.' That was 72 hrs ago and surprise surprise no update. The company appears to be ignoring my emails and show no concern that a customer has paid and is waiting to receive their order which they had hoped to give as Christmas presents. I have asked for better customer service, a simple polite phone call explaining they are a small business struggling to keep up with demand would be nice. Worst online customer service experience ever! I will be expecting a refund if the items are not available and will be contacting my bank at the end of the week to report this.”
“Absolutely disgusting company to deal with...ordered from them to wait weeks for delivery, after numerous emails & then telling them to cancel.. then finally received my parcel only to find out it wasn't all of my order, I contacted them to let them know then got a reply saying sorry they could see it had not been sent & would get back to me after the weekend ....still no email from them, I have wrote to them to cancel my order & put the money back into my account...Never again will I order from this company & had to give 1 star so I could write this review otherwise it would of been none...wish I would of read the shocking reviews on here before I ordered.”
“Ordered a plate ..waited two weeks with no response so contacted them on IM messenger only to be told last one got smashed in warehouse so got offered exchange which I took that was a week ago today ! Asked two days ago what’s going on and if been posted ! No response ! Now another message !! What are the odds I get nowhere again . Shocking way to treat a customer !! Just to say I’ve bought lots from this company before with no issue so WHAT is the issue ?”
“I ordered the dinosaurs months ago I knew there would be a wait but not this long! I’ve tried contacting the company and Hermès and heard nothing. I’m really disappointed and especially as the £96 was taken from my account months ago too!! I just wish soy would get in touch.....”
“Ordered a large dragon in April..its now the end of July..and still no Dragon..it was over 50 quid too!! Why can't they just tell you instead of fobbing me off telling me first it would be June then beginning of July then it would be dispatched by the end of July!!! I cant afford to lose this money...i saved for this dragon and I'm so disapointed as it was in memory of my dad who loved Wales and Welsh rugby!! I still live in hope it will arrive???”
“I would give zero stars if possible. BUYERS BEWARE!! The company is beginning to feel like some sort of scam after I placed two large orders of the 7 items I ordered that were not dispatched until I chased at least 4 times FOUR that's right FOUR of the items turned up broken. They had no others to replace so offered discount on some items I could still keep despite the faults. I am still waiting two weeks later for the table that arrived smashed to pieces costing £115 to be collected and they will not refund until its returned. They haven't sent the label for me to drop off after their courier failed to collect two days running. They seem to be an absolutely shambolic company who try to keep your money. I was naive enough to place another order in the sale weeks ago which hasn't been dispatched and I have received no updates. SHOCKING SERVICE, POOR PRODUCT AND SHAMBOLIC COMPANY. STAY AWAY!”
“I don’t understand how a company can have such different reviews . Lots saying they are fantastic and others the exact opposite. My experience so far unfortunately is on the bad side . No order and no response. I hope they prove me wrong soon . Be aware”
“rude nasty patronising emails Couldnt even get the product description right in responses and blamed it on staff shortage. Rude and inappropriate responses in addition to unprofessional anecdotes on the emails from Lesley who by all accounts is too stressed to be able to communicate on a professional and helpful manner.”
“Ordered a Christmas present for my husband Dec 8th. Still waiting, and no reply to my emails/phone call. No communication about it at all actually, yet money has been paid in full.”
“I ordered the pink fairy teapot. Fairy Boot House, fairy Toadstool on the 7th Dec, yet to receive them, took £36 out my bank, no email from them, yet I ordered 4 days ago for Stoney Perch and lily pad rest for £20 and received yesterday, I have had quite a few itams of them with no trouble”
“Ordered 2 dragons on 30 September they were reduced as new stock was coming in. 25 days later and copious emails olive & sage still havent dispatched my parcel. Their assistant Debbie fobs me off with excuses, she says she'll contact the warehouse but never responds. I think they've already sold my dragons to someone else because theres no excuse for it really. Bought from them twice in the past no issues but I'll avoid them i the future too much inconsistency and too complacent once they've taken your money.”
“Is this company still treading. I’m still waiting for a large mirror which they say was shipped weeks ago. On the carriers web site it says still awaiting. After two mails and two unanswered calls.
I am not impressed.”
“I placed an order on 30th June - a birthday present - with 5-7 days delivery. Have still not received. I have sent 3 enquiry/chasing emails and have not had the courtesy of a reply yet. Very quick to take money but no customer service!!! I continue to wait for a gift which is for a birthday long gone.....”
“Ordered wizard of oz garden ornaments in February and still not arrived. No contact and from similar reviews left recently would appear the company has gone bust”
“I'm gutted to see that O&S have had to close. My garden is full of their stuff (ornaments, cushions, lights, rugs etc) and I've never had any issues with them. I wish them well and hope they are able to return one day. This loyal customer will purchase again.”
“Such a shame to hear this. This company were definitely not scammers. I have had loads of products for the fairy garden I created for my granddaughter, the service was always prompt. I Sad to see they have had to close due to no fault of their own 😢”
“It's so sad that this company has had to close down. I have a garden full of fantastic animals, purchased from them ,with great service at all times. I wish them all the best.”
“its a same about these negative reviews if they knew what has happen the Olive and Sage they would have a different view. The service and products are have brought have been better than anything else on the market.”
