Omnical Reviews

Name: Omnical
Rating: 4.55

4.6 Rating 466 Reviews

91 %

of reviewers recommend Omnical

Company Reviews

Metrics

Info

4.6

Based on 466 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

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Phone:

+31 70 711 3927

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Omnical 5 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One issue: I placed my order for several Schneider items, based on the quantities available (in your inventory) for each of the items. My remarks on the order were: "Please process ASAP. Please ship in small and tight packaging. Thank you very much." The order sat for 3 days due to one of the items being out of stock; no notification was sent as to the delay, there was no communication whatsoever. When I had made contact via e-mail with Sara Moshtagh, she stated: "We do not have a delivery date at this time. We will notify you as soon as we receive a date form the Mfg." I e-mailed Sales again and Chantal Minkman researched and advised that something went wrong and that she would give the order a nudge. She discovered that one of the items was our of stock and that was holding the shipment. I asked her to cancel that item and ship immediately. She did so; and refunded the canceled amount. Communication on order status is very important! We will utilize you again, but please communicate regarding any issues with the order, so that a decision can be made on what action needs to be taken to get the order is shipped promptly. Chantal did a great job and I give her high praise for her critical thinking skills...much appreciated! Sincerely, Greg Sills”

Helpful Report

Posted 3 years ago

Thank you for your feedback Greg. We investigated the issue. Your order was on hold for because of an out of stock situation and systems did not flag it right away as it normally does. We are reviewing how we can make sure this gets communicated in all cases. We're glad that we could remedy quickly.

Posted 3 years ago

“The worst online shop that I have ever seen! I have placed an order on April 26th, and I was supposed to get it on May 7th, then they said that they will send me the tracking number on May 25th then changed it to May 27th, and then to June 2nd! I still don't have even the tracking number! They have to send it to my address in the USA and who knows when! they never replied to email directly I always have to call them on the phone and after the phone call they reply to my emails! what a customer service! its been over 40 days!!!!!!”

Helpful Report

Posted 3 years ago

The manufacturer has delayed the order a few times and we are waiting to get the latest status for some parts of your order (the others being ready for you). This manufacturer has changed warehouses in May and has had some delivery issues because of it. We will refund you in full and once all parts are in, you can decide if you are still interested.

Posted 3 years ago

“Smooth transaction, Thank you”

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Posted 3 years ago

“super service, short delivery time. is fine for us”

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Posted 3 years ago

“obrigado pelo atendimento”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“whole process very smooth thank you!”

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Posted 3 years ago

“They kept me informed of the status of the purchase, the package arrived quick and in good state.”

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Posted 3 years ago

“Omnical does a great good in every aspect. The pricing is excellent. It ships when they say it will and they keep you informed about shipping until it arrives at your door.”

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Posted 3 years ago

“never received the product”

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Posted 3 years ago

DHL shows that the order was delivered. We are having them investigating the issue and we will be making sure you are getting your order delivered or a refund. Our apologies for your experience.

Posted 3 years ago

“Lead time to receive order was much longer than anticipated.”

Helpful Report

Posted 3 years ago

It seems that the manufacturer delivered a day later then the confirmation and we had a one day delay getting the product shipped. We are following up with you to discuss.

Posted 3 years ago

“all ok. I recommend Omnical”

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Posted 3 years ago

“There was shortage on the product we ordered, but the delivery was much faster than expected and the price was the best!”

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Posted 3 years ago

“Great company to do business with. I ordered online from the USA and my order was filled immediately and shipped arriving in just 3 days. Awesome website easy to use.”

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Posted 3 years ago

“Omnical came through for us! All went well in our transaction.”

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Posted 3 years ago

“Product and delivery is oke. Satisfied...”

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Posted 3 years ago

“Prima service”

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Posted 3 years ago

“good customer service, fast delivery. Omnical has always kept me informed about the status of my order.”

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Posted 3 years ago

“Every thing in time. Thank you!”

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Posted 3 years ago

“It was excellent”

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Posted 3 years ago

Omnical is rated 4.6 based on 466 reviews