Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Omnical Reviews

4.6 Rating 456 Reviews

91 %

of reviewers recommend Omnical

Company Reviews

4.6

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

+31 70 711 3927

Write Your review

Tell us how Omnical made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Omnical 5 star review on 30th April 2024

Omnical 5 star review on 2nd April 2024

Omnical 5 star review on 7th February 2023

Omnical 5 star review on 9th November 2021

Omnical 1 star review on 6th August 2021

Omnical 5 star review on 26th March 2021

Kamaluddin Muliawa

Omnical 5 star review on 1st December 2020

Oladayo Oladokun

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on July 14. All items were in stock and the site indicated it would ship immediately. After not receiving my items, I had to e-mail sales twice using the link provided before the order ACTUALLY shipped on 7/27 (2 weeks later). This delayed my project.”

Posted 2 years ago

Hello Todd, your order should have shipped right away indeed and normally would have. We are finding out what the root cause is.

Posted 2 years ago

“Worst customer service ever! Ordered Siemens parts that were apparently posted to the wrong address. They lie through their teeth and tell you the part is on the way back. Now the shipment has returned to them but the part still can't be located. So where is it then? Really poor and disappointing service. They don't answer phone calls and when you get through you only speak to someone who can take notes. So you are never able to speak to anyone who is actually dealing with your case. Emails take days to reply. I would give them 0 stars if I could. Stay away from this company, they are just wasting your time and nerves!”

Posted 2 years ago

Delivery issues and reached out to customer about re-order or refund.

Posted 2 years ago

“Great customer services”

Posted 2 years ago

Thank you for your review!

Posted 2 years ago

“fast proceesing”

Posted 2 years ago

“I have to admit I was skeptical about ordering online from a random company, but they did not disappoint. Very good communication, fast turnaround and shipped as promised. I will do business with them again.”

Posted 2 years ago

“Parts received on time and according to plan.”

Posted 2 years ago

“Good communication and fast shipment!”

Posted 2 years ago

“Clear and concise communication on order progress. On-time delivery. Omnical walks like it talks.”

Posted 2 years ago

“I have told lead time 4 weeks from manufacture; since I ordered the parts in May. I wait over 4 weeks lead time, until today I still don't have any parts. Plus today I received email the parts will delay again to end of July. I have been doing business with them over 2 years. They never on time ship any order we made, always have excuse to delay the shipment. packing is terrible. Definitely will not come back do anymore business.”

Posted 2 years ago

Omnical does not make excuses to delay shipments. Lead times and revised lead times for products that are on back-order or are made-to-order are set by manufacturers and confirmed upon ordering. Lead times are driven by production schedules and currently the global shortages in raw materials. We communicate timelines to our customers as soon as we get them. We do not have control over these lead times. If you order these parts at other distributors, you will have very similar experience. I had a look at your order history. All orders were parts that were on back-order and most shipped reasonably quickly with a median lead time of 9 calendar days. When orders are delayed longer it's because production needs to be scheduled at the factory. You have mentioned a packaging issue on an order last year. We believe this was because of mistreatment by the carrier. You did not have photos of the packaging but we promptly replaced any missing or damaged parts anyway. We believe this was a one time issue.

Posted 2 years ago

“Very good experience. Highly recommend.”

Posted 2 years ago

“One issue: I placed my order for several Schneider items, based on the quantities available (in your inventory) for each of the items. My remarks on the order were: "Please process ASAP. Please ship in small and tight packaging. Thank you very much." The order sat for 3 days due to one of the items being out of stock; no notification was sent as to the delay, there was no communication whatsoever. When I had made contact via e-mail with Sara Moshtagh, she stated: "We do not have a delivery date at this time. We will notify you as soon as we receive a date form the Mfg." I e-mailed Sales again and Chantal Minkman researched and advised that something went wrong and that she would give the order a nudge. She discovered that one of the items was our of stock and that was holding the shipment. I asked her to cancel that item and ship immediately. She did so; and refunded the canceled amount. Communication on order status is very important! We will utilize you again, but please communicate regarding any issues with the order, so that a decision can be made on what action needs to be taken to get the order is shipped promptly. Chantal did a great job and I give her high praise for her critical thinking skills...much appreciated! Sincerely, Greg Sills”

Posted 2 years ago

Thank you for your feedback Greg. We investigated the issue. Your order was on hold for because of an out of stock situation and systems did not flag it right away as it normally does. We are reviewing how we can make sure this gets communicated in all cases. We're glad that we could remedy quickly.

Posted 2 years ago

“The worst online shop that I have ever seen! I have placed an order on April 26th, and I was supposed to get it on May 7th, then they said that they will send me the tracking number on May 25th then changed it to May 27th, and then to June 2nd! I still don't have even the tracking number! They have to send it to my address in the USA and who knows when! they never replied to email directly I always have to call them on the phone and after the phone call they reply to my emails! what a customer service! its been over 40 days!!!!!!”

Posted 2 years ago

The manufacturer has delayed the order a few times and we are waiting to get the latest status for some parts of your order (the others being ready for you). This manufacturer has changed warehouses in May and has had some delivery issues because of it. We will refund you in full and once all parts are in, you can decide if you are still interested.

Posted 2 years ago

“Smooth transaction, Thank you”

Posted 2 years ago

“super service, short delivery time. is fine for us”

Posted 2 years ago

“obrigado pelo atendimento”

Posted 2 years ago

“Very good service”

Posted 3 years ago

“whole process very smooth thank you!”

Posted 3 years ago

“They kept me informed of the status of the purchase, the package arrived quick and in good state.”

Posted 3 years ago

“Omnical does a great good in every aspect. The pricing is excellent. It ships when they say it will and they keep you informed about shipping until it arrives at your door.”

Posted 3 years ago

“never received the product”

Posted 3 years ago

DHL shows that the order was delivered. We are having them investigating the issue and we will be making sure you are getting your order delivered or a refund. Our apologies for your experience.

Posted 3 years ago

«
1
2
...
7
8
9
10
11
»

Omnical is rated 4.6 based on 456 reviews