“I BELIEVE YOU ARE THE COMPANY RESPONSIBLE FOR THE ORDER I MADE THROUGH YOU FOR THE GARDEN FURNITURE, ALTHOUGH IT WASN'T YOU THAT SUPPLIED IT THE COMPANY THAT IT COME FROM VIDAXL WAS SUPPLIED BY YOU.I HAVE BEEN IN CONTACT WITH THEM BUT I DON’T THINK THEY UNDERSTAND MY MESSAGE'S PROPERLY SO NOW I WANT YOU TO SORT IT OUT.WHEN I RECEIVED THIS ORDER THEY SENT TWO OF THE SAME PARTS AND I HAVE BEEN TRYING TO GET THEM TO SEND ME THE CORRECT PART AND FOR ME TO SEND THE WRONG PART BACK . IT SEEMS TO BE A PROBLEM FOR THEM TO DO THIS. I LOVE THE FURNITURE AND JUST WANT TO CHANGE THE ONE SIDE WHICH AS I HAVE SAID IS THE WRONG PART.DEREK SPENCER.”
“Ordered 2 Rustoleum spray paints that US manufacturer does not ship to UK/EU, but found seller in Middle East who exported to me in UK. Great service, fast shipping, shocked that items arrived (especially as spray cans are prohibited for international shipping).”
“Terrible steer well clear, total scam will not reply to you, no email telephone and just ai bots
I have lost my money and apparently can only get a refund if I can return the goods that have never been delivered”
“Company (term used loosely) failed to deliver purchase twice and used excuse it was carriers fault. Chased for refund endless times, no response or refund - now pursuing through other channels. The is clearly NOT a genuine company or one to be trusted, Cas Paton the apparent founder is clear in ensuring of lining his own pockets at the expense of the normal working class customer.”
“I ordered ONE strimmer. OnBuy confirmed ONE strimmer.
OnBuy charged my card TWICE on consecutive days. Futura Direct delivered TWO strimmers. No customer service. A great hassle returning second strimmer. Still haven’t got my money back. I wonder about the security of my card. Still no one has spoken to me. Be careful!”
“I buy bouncy castle so good price and in time delivery the seller so friendly and also he make shoor that if everything is okay keep remember me in email about my item also they delivery present was very good and rcepet I love my item and my kids enjo it they love it thanks so much keep it up .****”
“They are worst when you need them.
I bought two Morphyrichards jug blenders from Magicxxx seller which I believe now is scam.
They didn't send me any blender with silly excuses.
Onbuy.com didn't help me at all they replied me only once. I am in the process with credit card fraud department.
Please avoid Onbuy.com you call even cap them.”
“DON'T USE, DON'T ONBUY
I thought I'm buying from a genuine website who looks after their customers and reserve their rights, well, I was wrong.
I bought a mobile phone on one of the sellers on Onbuy as new, but when I've got it it had some apps already downloaded on it and the seal was loose, I've contacted the seller and he's not responding now, I've contacted Onbuy already 3 times and no answer
I'm stuck here with an £800 on a used phone and can't do nothing about it.
I'd NEVER buy again from Onbuy.”
“OnBuy should be investigated and shut down as ibelieve its a scam front its a sham company.I have been scammed and will get the autorities involved and urge people not to use it,take a look at other reviews is my advice”
“I ordered a £190.00 swing chair on 17th May. Was due to receive on 31st may. Have sent 5 messages over past week- ZERO RESPONSE. I have now cancelled my order and cannot get my money back.
AVOID this company - the service is rubbish - I just want my refund....”
“Chat bot absolutely usless you end up frustrated and trying to get round it til it recognises something and puts you through to the only person available which seems to be the same carmina everytime, who tells you your payment dropped of the account and you have to reorder but funds have clearly left your account and you paid for faster delivery but nothing has arrived
They tell you the same thing over and over then close the chat on you
They tell me the payment provider is the person to issue a refund not onbuy when I've placed the order with them
I'm not happy at all”
“I found this site by accident and thought I’d try it out for bulk items.
The prices on here are great and so far after ordering approx 5 items I’ve had no issues with the items.”
“Allows buyers to seller replica items under genuine trademarks. I purchased a LEGO set which was in fact a cheap, Far East (China) item with plastic blocks, LEGO style. You then can't get any help from seller or onbuy customer support. Save yourself the stress and disapointment an only use genuine retailers. If it seems to good to he true, it is!”
