“OnBuy hosts sellers who offer fake products (Chinese-made 'Birkenstocks') and does nothing to remedy the issue when it is brought to their attention. These sellers are cheats - they will offer you a fraction of the price you paid to try and avoid giving you a refund and then refuse to accept the parcel when you return it. The seller goes by the name huangailinlin. I have not had any recompense or refund at all. AVOID THIS PLATFORM AT ALL COSTS”
“Very well priced juicer compared to other 700w machines and it arrived on time..
I have a Apple tree and it's important to me that I juice them up having so many,
so I put the Juicer to the test.
It worked perfectly on them after my last one decided to give up working and I'm very pleased with the outcome of this machine and highly recommended it to others.”
“Be careful and never buy from them. They lost my delivery and said was delivered few days ago. I have sent massages to the Customer service team but no reply yet. The retailer tries to avoid to refund me.”
“Iv purchased many items online but I can't find another company than this site the choices are really vast and selling high quality products and I would certainly recommend you to others. Keep up the great work ONBUY.”
“On Buy, Office Point, supplied some Cheap printer paper when I ordered HP Office, School,Home 80gms quality
I ordered 1000 sheets for £11.99, they delivered 500 of the rubbish paper worth less than £4
Wote to supplier 5 times and No reply!!!!!
DONT BUY FTOM HERE SND LOSE MONEY LIKE ME”
“DO NOT USE ONBUY!!! WAITED WEEKS FOR DELIVERY AND GOT NOWHERE WITH THEM. THE AWFUL TRACKING SERVICE SAID MY ORDER WAS DELIVERED AND IT WAS NOT. TRYING TO GET A REFUND IS IMPOSSIBLE. BEEN ROBBED OF MY MONEY. STAY AWAY FROM ONBUY!!!!!”
“I bought a product from this site that never arrived and after 8 days they keep saying that they'll give me an update in the next 24 hours. Absolute joke!!!”
“Rated 1 out of 5 stars
Updated 7 hours ago
URGENT NOTICE!! Save yourself the headache, Steer clear of this site
Update 2 Aug..
to date still no refund Steer clear of this site
Shocked at the actual 1 stars when trust pilot say they have 4.5 .
Item never arrived, says sent but it hasn't. Contacted seller now they are removed from the contact page. Impossible to contact On Buy for a refund, all attempts lead back to main screen. Zendesk e mail automated reply doesn't get followed up.
Save yourself a headache and but from a genuine site.
Reply 05/06
So many companies reply here to 'save face'
You have been contacted 3 times by your email as all of the returns/refunds links all lead back to start page,AS YOU ALREADY KNOW. No accountability.
Buyers beware
Update 15th July to your comment.
You have not rectified or addressed the problem at all. The refund has still not been received. Buyers note> their reply is as big a scam as their site.”
“If I was a new customer I wouldn’t bother .my first order. Went through and ,I ordered my 2nd a mobile phones. I’ve requested it be returned. No one hearing what I’m saying I’ve been told it’s to be sent by the 18th ,which isn’t happing due to no one’s giving me the information so I’m now stuck with a Phone I can’t use thank for nothing I sure won’t be placing any more. Orders”
“I have had 2 orders cancelled but only after I chased. I tried to make a complaint to OnBuy but you can’t get past the online bot so I would not recommend the retailers or Onbuy”
“Bought a hairdryer on the 16th July using Klarna pay we are now on the 31st July and still not arrived although payment has been taken from my account, won’t be using this company anymore, hoping it arrives in the next few days it’s a joke why give a timescale if you don’t stick to it should just say arrives when we feel like it!”
“-Fantastic website, it's my go to for looking for fan merchandise or more obscure/less mainstream gifts. I always find a bargain compared to other sites, especially for Disney or Pokémon merchandise. I've managed to buy items I've had my eye on for months for half the price or £50 sweaters for £28!
-It can be difficult to get a specific search/find a specific item as a lot of the products aren't labeled as their licensed names(which is expected), so I tend search a more generic term them scroll through pages until something catches my eye, which is what I tend to do on sites like Amazon or eBay any way. The scrolling can get tiring or be off putting, but I always find something and for a great price, so a bit of patience definitely goes a long way!
-As with most sites, the product quality can really vary, but it's pretty easy to use the provided product pictures to judge what sort of quality you're going to receive.
-Delivery time is probably the biggest downside as most items are being shipped overseas. It's really hard to judge whether your item will take the expected couple of weeks or a few days. Delivery tends to be couriered by Evri/Hermes, but you're not supplied with a tracking number so items tend to just show up unexpectedly.”
“Ordered some HP White paper for copying. Ordered 1000 sheets, they supplied 500 of a lower quality. Could gave got this quantity and quality lots cheaper elsewhere
Written to the Supplier 3 times and customer services twice, NO RESPONSE.
I have been ripped off and cannot do anything about it
DON'T buy from here as you may lose money, like me”
“I've seen an advertisement about a part time job. I said i was interested. I was contacted via whapp. I was told that that i will work for onbuy and all i need it to do was to complete 60 orders per day for different sellers and for them to have a big traffic and I will get a commission for that. I was told that I need to download this address www.753e.xyz and create an account. In the first day my acound was credited by this person with 20$ and i completed the orders with no problem. I got 22$ commission and in order to actually get the money i was told to download binance app. I got paid in USDT. I didn't want to transfer the money in my bank account in the first day cos i had my suspicious. That person insisted saying that she has to teach me how to do it and for that, i was told to send her screen shots after every step i made. Next day was pretty much the same story exept that, at one point, one order was more expensive and I had to add money from my bank account in order to complete the task and get the comisioane. Was not much so i did it. At the end of the day i had the Comision plus my own money, in total 84$. I could not transfer the money in my banck account because was a problem with the password but Lisa said not to worry cos i will be able to get the money next day. So, next day she said to complete the task and to transfer the money i made after. I stared to do the order but at one point, one order was more expensive that the money i had in the web account and I need it to add from my bank account in oder to complete. I did so cos again, was not to much. But guess what? I know you are smiling right now! I got another order even more expensive and i add if 37$ and again another one and i add it 76$. Yes, I know I am stupid! But i hoped that i will be able to make them believe i still haven't got the idea and let them think that next day they can get even more money from me. Anyhow, before completed all the 60 orders i got one that needed another 119$! And i stopped. I try to speak with the scamer and ....you can imagine the rest of the story 😭”
“I've ordered Primaforce, Yohimbine HCl, 2.5 mg, 90 Vegetarian Capsules from (onbuy) on the 13/07 _ it supposed arrived today is dead line, but my tracking number still saying is in depot not 🚫 moving I'm trying to communicate with Alisha , customer service and she's says ,is with courier !! If it is with courier why not been delivered since I'm waiting from this 18/07 !! Seems not 🚫 genuine company*”
“great price, amazing delivery time one week ahead of the expected delivery date and can't fault the service have used before and will continue to use in the future”
