“A message to onBuy. I would start to listen to all you negative reviews & do something about them because new customers like me are never going to order anything. You’ll need to look after your existing customers first to start attracting new ones.”
“A very poor mans eBay with absolutely no customer service or vetting of sellers. Purchased an item which was faulty within a matter of months. Seller would not assist as obviously overseas with little care for UK law and when escalated to OnBuy customer services, couldn't be bothered to even respond. Absolutely dreadful. Stick to a professional company like eBay rather than these awful pretenders.”
“I bought 2seresto flea collars and they are definitely fake .my dogs are covered in fleas and ticks since wearing them .I’ve always used seresto in the past and it is a brilliant product.Since looking on YouTube how to spot a fake seresto these you have sold me are definitely fake 🤬”
“Item not arrived, order time 6 weeks, says returns period closed even though not received it.
Complained to seller, no response.
Complained to Onbuy, no response, no response, no response, no response.
Think it’s a scam.
Won’t use them again, had mostly experience before.”
“Lots of choices available and offers plus free postage . Never used before to get products but definitely will do really pleased with my first experience”
“Beware - this is Amazon by another name. I've gone to great lengths to avoid buying from Amazon - and the soupmaker I received had an amazon receipt in the box. Disappointed - will stick to local shops in future.”
“Wrong item received (zero value) instead of the correct item (£80). Customer service contacted 3/8/23… and still waiting for a response on 18/8/23.
“We’re sorry but our team is very busy” - doing what, helping customers with issues? Doubt it.”
“I got an absolutely rubbish garden furniture cover via Onbuy from a retailer called Weecoo. Trying to return the item due to poor quality and getting attitude from the retailer. This should be a straightforward process. Seemingly this site is fir retailers who are not good enough for Amazon. Stick to what you know and avoid this company. Certainly Don’t buy anything over £50 !”
“Used for first time when purchasing birthday gifts for a ten year old. I had never heard of it before but it has a great range of products at an amazing price and when the everything arrived it was perfectly accurate with no problems. Everything was well packaged and arrived on time.”
“Please please people be careful do not buy from them I ordered a sofa on the 27 july I didnt receive a confirmation email with no tracking number today is the 14 August still says delivery pending not sent emailed them but still no answer”
“Customer Service is the very important thing when you are buying online. They have got the worst I have ever dealt with. The carrier they used or their retailers are so bad. I have not received my parcel and said Delivered ?! The seller was not happy to refund me but finally I was refunded the full amount as the law says when parcel not been received. Please be careful.”
“OnBuy hosts sellers who offer fake products (Chinese-made 'Birkenstocks') and does nothing to remedy the issue when it is brought to their attention. These sellers are cheats - they will offer you a fraction of the price you paid to try and avoid giving you a refund and then refuse to accept the parcel when you return it. The seller goes by the name huangailinlin. I have not had any recompense or refund at all. AVOID THIS PLATFORM AT ALL COSTS”
