“worst service ever.Placed an order on the 3rd of July and it hasn't been delivered until 15th July. When I sent an email to seller where my order is - I've received an email that my order has been cancelled on the 15th July. It supposed to be present for my godson and now I am left with no gift. Horrible service , wish I knew before”
“Absolute disgusted bought my daughter a iPhone 11 it came and keeps switching of have no way of contact I certainly won’t be paying the rest for the phone absolute not disgrace”
“Excellent service very friendly with prompt delivery for us very impatient customers who want items yesterday
Very impressed with this site and highly recommend to everyone”
“I have bought many products from OnBuy without problems but the last product I bought never arrived so I logged on to OnBuy to make a claim. As instructed I contacted the seller but got no reply. I was led to a chatbot which proved useless, but I noticed it suggested I contacted their 'Customer care team'.
There was no way I was able to reach the 'Customer care team' all that happened was I was shunted back to the chat bot.
Most of the products I have bought on OnBuy have been good value and all have arrived -- until now.
When you buy on OnBuy and it does not arrive you will have lost out, all the propaganda about support just does not exist”
“Don't use this company for anything, totally you off rip off, get your card details then charge your card at a later date, then you can't speak to someone about it, totally fraud website”
“I have been attempting to chase an undelivered order through your instructions on screen, Everything I try redirects me to open an account before I can proceed. This always leads me to nowhere or nothing to be able to sign in. I can't help but think that this is a deliberate ploy to stimy my efforts to proceed any further. Can anyone help me to get in contact before I inform Trading Standards?”
“I found OnBuy a reliable efficient company. I have ordered a various items at various times with no issues. The last order (so far) was weedkiller and it arrived earlier than expected. I also find that they have a wide variety of items available at reasonable prices.”
“Thought I had purchased some canoe seats using OnBuy platform. OnBuy billed me £137.00 but I never received the seats, I never received an order number or anything actually. I sent a mail to OnBuy, no response, pursing the dispute with my bank now. Steer clear.”
“I have never received my order that they have taken £32 85 out of my bank account which was over a month ago I have tried enquiring but l can’t get anyone to help me they send a email saying that they will get back to me and no one does I’m so fed up with the service I will never shop with you again £32 is a lot to lose for me”
“Have used OnBuy.com twice and both times I've received quick efficient service from purchase to delivery, goods are of good quality and very reasonable prices, based on my experience I have no hesitation recommending OnBuy.com”
