“Don’t buy anything from on bay.com site because they seller is proper scum they selling minor damage and then if you send back then you have to pay return charges I paid£17.75 Four receiving damage product and then I have to waste my money because I have to send back damage item so can you please don’t buy anything from on bay.com”
“This company has misleading and unclear information on the website about applying to become a seller. The point is that they require you to pay one month subcribe fee in advance before submitting the application. It is clear said this is one-month subscription fee in advance. the subscribtion fee provides various services that help the seller's account and products and renews automatically every month, but after you pay the fee, this fee suddenly becomes a non-refundable application fee!
No matter how clearly the invoice you receive says that it is a subscribe fee that renews automatically every month, they insist that it is an application fee and it is non-refundable! Any time try to contact them, there will only be two results, one is no one to reply to the email, and the other is a copy and paste of a text to you through ticket.
It is really surprising that a company that I have purchased and trusted as a customer would handle the problem like this! Unbelievable!
I don't know how important £46.8 (monthly subscription fee ≠ application fee) is to this company, but I believe that if you stick to your current attitude towards customers and your approach to solving problems, it will become more and more important!”
“Seller saying I have received my product when I have not messaged seller numerous times its as bad as pulling teeth in the end I gave up it's just there word against mine so I have now ordered my product from a reputable company and it's coming tomorrow won't be coming back to onbuy”
“Cancellation Request
Dear Customer, When we were going to dispatch your order we found the package damaged and as it was the last piece in stock we are unable to send your package. Please accept our apologies (Please note that if you open a cancellation request we will be able to give you a full refund(RIGHT NOW). We request you to please open a cancellation request) Just Simply Go The View Order And Open A Cancellation Request.......! Please rest assured that it does not happen often, but we do as much as we can to handle this properly when it happens. Your patience and understanding are highly appreciated in this matter . Sorry for any inconvenience caused . --- Thank You, Customer Support,….”
“YOU ARE STILL CARRYING A FRAUDULENT AD FROM GED OUTLET WHO CLAIM THAT THE BUSH VACUUM CLEANER THAT I BOUGHT FROM THEM IS NEW WHEN IT IS NOT. NO RESPONSE FROM GED OUTLET TO MY NUMEROUS ATTEMPTS COMPLAINING EXCEPT A RETURN LABEL. RESPONSES FROM YOU ARE STANDARD NO REPLY AND IMPERSONAL. YOU SUCCEEDED IN GETTING ME A REFUND BUT DID NOT ACT TO AMEND AD. YOU HAVE IGNORED MY REQUEST FOR AN INVESTGATION AND A CORRECTION TO THEIR AD TO PROTECT OTHERS. AS PER MY EMAIL TO YOU AND YOUR CEO CAS PATON (STANDARD NO REPLY ACKNOWLEDGEMENT ONLY) I HAVE CONTACTED THE ADVERTISING STANDARDS AUTHORITY.”
“After waiting a long time and numerous contact to them my shoes eventually arrived in just a plastic bag packaging. They were too small and had no size on the packaging or the shoes. Have contacted them but no response with regards to a return and refund.”
“Ordered 2 inkjet cartridges on 10/6/24, email received confirming order and then to say order dispatched. To date order not received. Further email from OnBuy ‘did your order arrive safely’ if not to click ‘send me a link log in button’. No email received. Ordered from this site as it had a 4+ star rating on Trustpilot - not happy”
“The product i got from OnBuy is very good and real. This is the same what i wanted. And their sevice was excellent. I got my delivery before my delivery time. It was full cover and pack and with tracking ID.”
“Don’t get scammed by this website I ordered a
GREY Nintendo and I got a red and blue and it wasn’t wiped and it didn’t come with what it said it would”
“Poor! Lots of excuses, no action. Carrier blamed, it's Evri, so what do you expect? Received one item quickly. Still waiting for second, then came the excuses. I'm far from satisfied.”
“I've used Onbuy for quite a few purchases now and found them very competitive.
If I'm looking to buy anything I look on Am***n and E**y and other sellers sites.
Onbuy are often the best price or same but if you factor in the free shipping and the cashback they are the best choice.
So far I have made lots of purchases from them and never been let down.
I even found raw dog food for my dogs on there at the best price and free delivery which is often next day ...brilliant.
Onbuy have so many sellers which means millions of different products.
Onbuy is definitely my go to place to buy with confidence.”
