“I've bought a few things from OnBuy and not been disappointed with any of the items. They've all arrived well packaged and in perfect condition. Their prices are much cheaper than other "well known" sites and the products often better quality. I'm really pleased I found OnBuy, and it was quite by accident, because I've bought quality items at great prices. Thank you Sellers for being very competitive with your prices without losing any quality.”
“I have been a regular customer of the OnBuy portal of independent sellers since finding the company during Covid. I have bought all sorts of items for myself and other people and been really happy with both the OnBuy portal and the suppliers from whom I have purchased.
One of the really good features of OnBuy (in addition to being a UK company and not Amazon) is that there is a very effective tracking by the portal of delivery by traders and follow up to make sure that the goods purchased are OK.
OnBuy has become one of my go-tos for online purchases of all sorts of items. Really good selection of quality items at good prices.”
“Appalling website. They sent me the wrong item and instead of offering me a replacement or refund they keep trying to give me a discount for the item I don’t want!!”
“Ordered 2 units, opened one to assemble, all marks on wood, followed instructions, door was an inch too short, drawers wouldn’t fit.. very poor quality
I paid £117.98 for both.. I was offered an £18 refund so I wouldn’t return.. I’ve had no reply, as I’m not keeping items that aren’t fit for purpose.. want to return with a full refund”
“Bought a camera through Onbuy which took 11 days to arrive which is not bad considering it had to come from HK with tracking all the way from the seller. Saw good and not so good reviews but I have to report from my experience that I would buy from Onbuy again with reasonable confidence.”
“Dangerous product being sold on OnBuy platform!
So, I ordered some eye drops from OnBuy, some "South Moon" Redness eye relief. The Food & Drug Administration (FDA) subsequently issued a severe warning regarding these eye drops and stating they must not be used as they neither contained the active ingredient claimed but also contained high levels of bacteria that could cause an anti-biotic resistant infection.
Quote from the FDA, "The agency tested samples of South Moon and Rebright eye drops, purchased online. The South Moon eye drops were contaminated with Burkholderia cepacia complex, a group of bacteria that could result in an antibiotic-resistant infection. While Rebright testing was negative for contamination, FDA recommends consumers not use this product.
FDA testing of the Rebright and South Moon eye drops also found that these copycat products lacked brimonidine tartrate, the active ingredient in Lumify. FDA was unable to obtain FivFivGo samples".
The full article can be read here by searching on Google; "FDA South Moon". Article is dated 31st March 2024.
I contacted OnBuy immediately. I was advised someone would respond within two days. No one did. I contacted them again, again no one responded. This is now two weeks ago.
I must warm others about these eye drops, that are openly being sold on the OnBuy platform, and the potential danger to those using them.
I do not know what other products on OnBuy's platform may be potential dangerous but the fact OnBuy have not bother to respond or contact me, as they stated they would, indicates to me that they really don't care if products sold on their platform could cause you harm. So please be aware.”
“Absolutely love shopping with onbuy nice and easy to navigate the webpage always find what i want at fab prices and know its going to be deliverd speedy quality products at best prices”
“Don't shop with on buy if a delivery goes wrong no one to help you get intouch with keep telling you to go into your account and email the seller sick of selling them I can't get into my account my account is blocked not doing anything ordered 2 coffee machine only received 1 delivered with amazon customer service is rubbish no email address are phone number for help”
“Bought an electric kettle through yourselves, after 3 months use the lid snapped off.Contacted you, and was told to send it back to a shop in Glasgow. Sent it back with their return label and never heard another word, sent numerous e_mails, but no reply, even PayPal have given up.That is why I have given you one star, had their been a 0 you would have got that. In future I will shop at Amazon where they do not quibble on returns.”
“shocking company called DAPPER, 7 month for a refund, the CEO Cas Paton doesn't even care when he is emails, you can see how they make their money by ripping people off, i have now got to take legal action.
please do not use this company”
“my order didn't arrive and there is no way of contacting them if you bought from them as a guest - the link they provide does not work and there is no email or phone number anywhere on the site
DO NOT USE THIS COMPANY”
“I really enjoy shopping on onbuy , loads to choose from at affordable prices. There is so many different options to pay for your items, I usually use klarna pay in 30 days . I have never been disappointed, I'm kept upto date of my delivery and time frame. The items are always packed nicely to prevent damage. I would definitely recommend”
“Bought 2 duvets but they are covered in tea bag matter which I explicitly did not want and was stated nowhere on the seller’s description. The covering is harsh and ugly, and these duvets are awful. They want me to pay to return them, despite clearly stating returns are free; I feel swindled and stressed; £23 down the drain”
