“Never heard of onbuy .com took a chance the dinner set i order was exactly as dicribed ordered mon evening and received on wed morning amazing. And it was free delivery and the crockery was also a lot cheaper will most definitely use again.”
“Bought an item end of December, 3 weeks delivery, didn't arrive, OnBuy are ignoring my messages, on the tracking system the item was never even dispatched, but they still have my money!!! Absolutely disgusting company.”
“Placed an order on 10/12 for a laptop.Fortunately through PayPal pay in 3.After a week past expected delivery date tried to cancel.This was the only time I had any reply.Said item is currently out of stock and did I want to wait.I agreed but still waiting and order was listed as cancelled.Have just cancelled through PayPal.Extreme lack of communication,will never order anything through them again”
“I bought a toaster kettle kitchen towel holder and mug tree. After using the mug tree and kitchen towel holder for a couple of weeks the gold trim around the edge has started to come away . I messaged seller and asked for refund for the whole set and no liability was being accepted. First and last time I use onbuy.com. I wanted to send the whole set back and asked for a refund as did not have any faith left in their products.”
“I bought some Aftershave from DJ BARGAINS last November. The item never arrived and when I contacted the seller he told me that I had to claim through PayPal as he had insufficient funds in his account to release the item to me. I told him that it was not my responsibility to do it as he had my payment from my visa debit card instantly. I was never refunded the money. I suggest you avoid the seller. Very disappointed.”
“I got my order of a lovely bailey glass today it was exactly what was described. I had it delievered quick enough .will definitely ordered from here again”
“Bought 2 radiator covers and 1 had a missing part. As I had gone over the 6mth return policy before opening the box they will not refund or replace or even just send the missing part. No customer service support at all.
So instead of sending a small part I am having to throw out a brand new radiator cover as it’s no use and buy another. I definetly WONT be buying from onbuy again.”
“Scammed me. No product arrived at all but money taken out of PayPal when I order November 14th. Do not use them. They need to close the website down. No contact made at all despite me contacting them - no help given. The seller was Kelai - do not use!!!”
“I ordered something on the 15th of November 2021, it is now the 7th of January 2022 and my item is nowhere to be seen. I messaged the seller many times, all ignored. I raised this with OnBuy, all ignored.”
“Ordered an item for Christmas on 17th December due to arrive before Christmas Day…still waiting…no reply from seller or Onbuy despite many messages… steer well clear !”
“Ordered a glass bauble from seller 'kasabona' via onbuy said delivery was prior to Xmas but item never received, ignored 3 messages and refund request. Had to open PayPal dispute before it was quickly resolved. I don't think I will use onbuy again.”
“Onbuy allow scammers to sell on their site of 'verified' sellers. These sellers post their items for sale, receive all money through PayPal, and run! Onbuy will not help you to get a refund, you need to do it yourself through PayPal which can take time and effort. Never using this site again”
“It's a scammers marketplace, they offer no help, tried to contact seller twice, no reply, checkout as guest through paypal and OnBuy have zero interest in helping out or getting involved.”
“Great new marketplace to rival American Amazon.
Remember when reviewing that you are purchasing from a 3rd party supplier and so maybe it is them who need the negative review. Like Amazon, many people believe they are purchasing directly from OnBuy which is not the case and is usually the same on Amazon (although they do sell directly and uncompetitive with their own sellers.
My experience of OnBuy has been nothing but positive. You just have to pick your seller carefully.”
“Sent beatspro and they are 2nd half and don’t work , Apple told me that they will not fix that as they have used someone else barcode , don’t use this website”
“This company is fake, ordered in mid November still not received ,will be contacting trading standards as I can not get any answers from this firm, they need to be closed down A S A P before more people lose there money”
