“Purchased a radiator cover from On.Buy.com at a superb price! Delivery was super quick and customer service perfect, keeping me up to date with dispatch and delivery information. I have bought from OnBuy before and I am very happy to support a growing company, and I will buy from them again. Give it a try and see for yourselves!”
“Don’t buy from here I got a iPhone 8 the home button never worked. Sent phone back never heard from them again open a PayPal case good job I paid with PayPal won my case got my money back”
“I bought a TV on their site. after 15 days of waiting they sent me an email to cancel my order and that I would receive a refund. I haven't received any refunds yet. I have sent several emails to their customer service but have not received any response. absolutely bad customer service and communication. to avoid”
“Order set of children's books, was advised of a delivery date. Items didn't arrive within the timeframe. Requested a refund. OnBuy refused to help, told me to contact the seller - seller refused refund due to items already being shipped. OnBuy refusing to address the issue or sort out a refund. Appalling.
Website claim 'transparency and fairness' - absolute balderdash. May contact Trading standards or ASA!”
“I have had the worst online shopping experience ever through this website. Their reviews are completely unreliable as they do not publish anything below 4 stars,, so I have placed an order from what I thought was a trusted seller with good reviews, based in France, only to later find out when the item wasn’t arriving after 2 weeks that they are in fact in China! The item ended up arriving after over a month in wrong style, colour and material and being counterfeit on top of everything! The seller hasn’t been helpful at all despite stating the UK return address, the OnBuy customer service is only sending defensive responses and only after a PayPal case have I been offered a return...to CHINA! Save yourself the stress and hustle and avoid this website.”
“Ordered wardrobe, it had numerous damages and I was offered £20 which was an insult. Emailed them and after 4 weeks still waiting on a reply.
Avoid this company it is very very unprofessional.”
“Had to give one star but wouldn’t even give it that, my order never came, the seller doesn’t reply to messages so have to go through PayPal to get your money back, will never use again ever and will tell everyone I know to avoid”
“Terrible take no responsibility for sellers unlike Amazon and eBay
Bought something for 100 pounds approx not advertised accurately OnBuy not interested referred me to PayPal resolution centre”
“I bought 2 iPads
I paid £40 for priority delivery the next day, the other option was far less but I wanted them earlier so I paid. They still came late and when I sent a message to seller there attitude and customer service was diabolical!!!! They mirror less have said tough !!! There messages back were full of sarcasm!!! Clearly looking at other sites on google this company is a scam company!! I’m preying the iPads are working now !!!! The trust pilot reviews are not true”
“Total scam site. All looks good. I got correct emails. Order placed. order despatched, then unable to track, Royal Mail know nothing about it.
Even though I paid by Credit Card it had to be done via their PayPal account, obviously so it takes away the responsibility of Onbuy dealing with refunds!! Goods have never appeared. Trying to contact them is a no go. When I've investigated this Company on Companies House they consist of hundreds of sub companies.
Trying to reclaim my money via Paypal but because I dont have a Paypal account this is proving very hard.
PLEASE DO NOT USE ONBUY!!
I have informed my local trading standards dept, Northumbria Police and BBC Watchdog.
Then asked for a review for goods that never arrived”
