“The online card just doesn’t work you don’t get a verification code to access your account and the customer service is awful you just get fobbed of with they are working on resolving the issue been over a week now and judging by other reviews this isn’t an isolated case avoid avoid avoid or spend many hours on the phone to them with no positive outcome”
“Very hard to spend this anywhere. Useless. Not secure in any way. They take quite a hefty monthly fee if you don't use it quickly enough until there's nothing left. Other fees are shocking, too. No concession for lockdown either in spite of the shops and eateries being shut for months.
Absolute rip off.
Give cash or do a bank transfer as a gift instead.
DO NOT BUY THESE CARDS.”
“The only way I can describe this gift card is: From a happy gift which turns into a nightmare gift!!! This is NOT a gift card, it has lots of hidden barriers & makes very difficult to use!!! I would give it a 0 star if I was allowed to!!! Just a BIG SCAM!!!”
“do not buy a digital card. they dont work. tried to get my £700 back. but they make it impossible. even though they have all my details.they wont reimburse me.getting in touch with the relevent authorities to sort them out. believe me it is a scam.”
“Grandparents gave me this gift card for Christmas. Ignore the expiry date as a management fee is charged every month until there is nothing left! ABSOLUTE SCAM!”
“This is dreadful, I had a One4all for my birthday & I have tried several online stores, including Debenhams & M&S which they say I should be able to use & it won’t accept it at the checkout
Don’t waste your money”
“DO NOT BUY THIS CARD! it is a scam, the card will not work anywhere you try to use it. I genuinely tried 15 stores from their list and got rejected every time. I contacted support and they told me nothing is wrong. I emailed them 3 times in the last month (with pictures of the card not working) and still haven’t received a response! They are scamming you, please do not buy this. If I could give it 0 stars I would.”
“i have had a digital card since july2020. i have failed to buy anything on line despite having £700 in my account. it wil not accept any thing i try.it was my retirement gift from work.even though i contacted them. they were unhelpfull.the stress is awful.dont ever buy a gift card from them.they have no intention of giving me my money.they are keeping it for themselves.”
“Just noticed lots of shops now not accepting the card online which is frustrating given the shops are closed during lockdown .. m&s, h&m, john lewis etc”
“Dreadful way of giving a gift, the only recipient of your gift will be One4all as they continue to drain money from the amount of value left on the card. PLEASE DONT BUY THESE!!!!”
“Bought £500 worth of one4all cards tried to order online at boots 2 cards accepted others declined rang customer service at one4allboots took money knowing only 2 cards accepted had to ring boots hopefully they refund me my money cards also declined at argos not happy about this will not be ordering this card for next years Christmas”
“Obviously 1 star is the lowest rating one can give but it would be 0 if it were possible.
There is nothing new I can say here that all the other reviewers haven’t said already.
In short, the cards don’t work. Contactless doesn’t work. Don’t feel like these are just one offs and brave using it in store. I can guarantee it won’t work and will leave you annoyed and possibly embarrassed. Even the staff member in store told me they had the exact same issue themselves.
Do One4all care? No of course they don’t because clearly they have been made aware of the issues, and continue to sell them without fixing the problem. GREEDY.
I hope they are reading this because it may not effect you now but it will catch up to you and this is how companies go into administration. I have seen it many times first hand.
So enjoy the profit now One4all because there are always newer companies doing what you do but better.
I have contacted the company who sent me the gift card to inform them to cancel it and not to use them again.
I’ll be leaving the same review wherever I can find them, in the hope that all companies see the bad reviews and stop spending money with them.”
“Absolutely shambolic....I can see why they only have one star, it’s the only way to leave a review! Total con, where on earth would anyone charge management fees for a voucher? Well these guys do at 90p a month so if you are saving that last £5 on your card to put towards something else then use it quick or they take it back from you, very strange concept and with so many people complaining how is anyone still purchasing from this company. Plus you have to know exactly how much is on your card otherwise it gets declined, absolute waste of anyone’s money and time. Very clever of them though, really you should be ashamed of yourself One4all......that’s simply a con, taking hard earned cash and pocketing for yourself. Keep your cash people because you can still spend that in 2 years time and please don’t ignore all these terrible reviews!!!”
“AVOID THESE!!! Impossible to use, new money laundering laws introduced in Jan ‘20 mean you can’t spend more than £40 in a single transaction, you also have to ensure you have enough to pay for the item in full. I’m exhausted try v to use them. The brochure is incorrect as a lot of outlets I was informed can’t do them. Complete useless tool in my opinion.
Another point- why has it taken 3 calls to customer service team who can’t resolve the issue....I find this out myself but they say it’s clear in the website...don’t think so!”
“I have bought a gift card, 3 hours later has not arrived in gift cards. Unable to send, still waiting.
The website is very slow, spoke to customer service, told it may take a few hours to get it.
I would never have spent my money if I knew I had to wait.”
“Dreadful concept. I have several cards with small amounts on them. The balance is dwindling as whilst the shops are shut (can’t spend them there!) I s am unable to use them online (not enough money on each and unable to combine). Meanwhile I am being charged 90pence a month! Complete con. My heart sinks when my children receive them as presents,”
“If anyone is thinking of buying a One4all gift card, don't.
I received one as a gift and, not only can you not put the gift card toward a more expensive purchase (either find something for the exact amount, or you'll be left with money on your card you can't spend), but if you don't use it within a certain time, they actually start fining you and TAKING MONEY OFF the balance on the card.
And their customer service is awful, offering nothing to help, but just offering stock replies and weak platitudes.
All in all a terrible experience that feels suspiciously close to a scam.”
“If anyone is thinking of buying a One4all gift card, don't.
I received one as a gift and, not only can you not put the gift card toward a more expensive purchase (either find something for the exact amount, or you'll be left with money on your card you can't spend), but if you don't use it within a certain time, they actually start fining you and TAKING MONEY OFF the balance on the card.
And their customer service is awful, offering nothing to help, but just offering stock replies and weak platitudes.
All in all a terrible experience that feels suspiciously close to a scam.”
“Bought gift card for a birthday present, I was asked if I wanted to put a message on it. I did ask for a message but they printed it on the receipt?? How stupid, surely it should have gone on the card that came with the gift card.”
