One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.63

4.6 Rating 3,032 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 3,032 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang as car wouldn't start. NA2 replied said they would be with me between 1 and 1 1/2 hours. Got phone call almost straight away to say someone was on their way and would be with me in about 20 minutes. Needed a new battery which they fitted and I paid over the phone. Brilliant service.”

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Posted 6 years ago

“JA9 was very helpful on the phone and although car started an hour later they asked me to please phone and let them know I got home safely.”

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Posted 6 years ago

“Had a flat. Phoned one call and within a couple of hours all was well again. The tyres fitter was very helpful and friendly.”

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Posted 6 years ago

“Very quick and efficient”

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Posted 6 years ago

“Callout on Christmas Day! Arrived within the hour. Pleasant and efficient service. Sorted quickly. Impressed”

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Posted 6 years ago

“very prompt efficient service, arrived quicker than promised.”

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Posted 6 years ago

“Absolutely appalling was told call out would be 60-90 mins. Three and a half hours later I was still waiting and was told it would be another hour. I luckily had my 95 year old father picked up after an hour as it was getting dark and cold. I ended up cancelling the call out when I was told it would be another hour and will deal with it tomorrow . You are not worth one star. This is meant to be free call out with insurance but it is not as you have to pay £20 before they will even process it and then they tell you about the extras you might incur .”

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Posted 6 years ago

“Great service nice staff.”

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Posted 6 years ago

“Excellent service lovely staff.”

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Posted 6 years ago

“Do not use this company - woeful customer service. Spoke to individual named Stuart who was very patronising, and their other colleague did not explain certain items about the policy which means that I am now stuck in the cold without recovery. Thanks One Call - I won't be recommending you.”

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Posted 6 years ago

“The operator could not have been more helpful with the problem i was experiencing with my vehicle”

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Posted 6 years ago

“Customer sevice was excellent rescue was sent out within an hr I did have a child with me in the vehicle ,recovery was very polite and had me back on the road”

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Posted 6 years ago

“Very happy”

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Posted 6 years ago

“Great to hear a very clear speaking voice on the end of the line and receive clear instruction both on safety first regarding my vehicle then precise information regarding the breakdown details. I could not fault Stuart’s instructions and advise given. I managed to get my car to a garage nearby who were able to carry out the necessary repair”

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Posted 6 years ago

“Wow arrived in 20 minutes after being told 60/90 minutes wait. Just needed jump start after leaving my lights on overnight. Very pleasant guy. Thankyou”

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Posted 6 years ago

“Very prompt arrival and quick resolution. GN3”

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Posted 6 years ago

“Excellent response attending the breakdown,Engineer very helpful and had me on my way within 10 mins.”

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Posted 6 years ago

“Disgusting customer service. Lone woman in the middle of nowhere 2 am in the morning. Been told they want 20 pounds up front can’t take the car to a garage as it is closed, won’t leave it outside of garage because they can’t. £3 a mile to get recovered to my home address as no garrage and earliest they can recover me is 6.30 am. If I feel I am in danger call 111.”

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Posted 6 years ago

“Excellent customer service, would recommend”

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Posted 6 years ago

“Jack was very helpful and explained everything very well. It was a very reassuring conversation. Was very happy with the service”

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Posted 6 years ago

One Call Rescue is rated 4.6 based on 3,032 reviews