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OneDayOnly.co.za Reviews

1.6 Rating 118 Reviews

12 %

of reviewers recommend OneDayOnly.co.za

Company Reviews

1.6

Based on 118 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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OneDayOnly.co.za 1 star review on 31st October 2023

OneDayOnly.co.za 1 star review on 14th December 2022

OneDayOnly.co.za 1 star review on 14th December 2022

OneDayOnly.co.za 1 star review on 14th December 2022

OneDayOnly.co.za 1 star review on 14th December 2022

OneDayOnly.co.za 1 star review on 14th December 2022

OneDayOnly.co.za 1 star review on 14th December 2022

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a patio lounge set from One day only, it arrived in the incorrect colour and was missing cushions which were part of the purchase . It has been over a month and still nothing has been rectified, all I seem to be doing is writing endless emails with no action been taken . Why don’t they have any telephone number that one can use to follow up on their query ? This is ridiculous how shocking their after sale service is. I’m so disgusted !”

Posted 3 years ago

“Ordered 3 lenses for a cellphone - package arrived only after the helpful courier service intervened - packet containing lenses was open and there were only 2 lenses - really poor quality lenses - have emailed and sent messages no response - and there is no contact number - im sure all their stuff are grey products but that no one else can sell - one bitten never again”

Posted 3 years ago

“I am disgusted in their services, i changed my delivery address on 3.09.20 on 05.09.20 they delivered to the wrong address! Please don't bother phoning them cause you will be first in que but then they ask to leave a message. I must now pay for courier fees to deliver the packages so the changes for me getting my money back will probably be within a month as I need to send an email with my details. Never in my life will I buy something from them again”

Posted 3 years ago

“Atrocious service!! Company gone downhill to the point that it feels like a scam since it was sold. It has taken over a month to receive a response to a request to cancel the order (sent a few minutes after placing), as the same item was available at +12% less!! At the point of receiving the first response that was not a bot, the item was finally delivered with all delivery cost etc. to me, without action from One Day Only for cancellation or response. I then had to send them all THEIR records for the purchase despite One Day Only having the order number!?? Still awaiting their response for another faulty item despite sending emails AND opening up a ticket on their site with all the required information. Their contact numbers and helpdesk contact numbers have been shut/closed down and are no longer in use. Be very careful dealing here!”

Posted 3 years ago

“My order (#2513061) was tampered with pre-dispatch (the onedayonly seal was intact upon delivery). I've sent more than a hundred emails asking for rectification, but NO RESPONSE. Shocking!”

Posted 3 years ago

“I wish I read these reviews before ordering with them, Its over 1 month now and still haven't recieved anything.”

Posted 3 years ago

“The most disappointing online stores in SA. While the deals appear to be good, the total lack of customer support makes one wonder why a company like this is even still operating. Nothing other than generic replies to delivery queries, more than double the quoted time-frame and no idea when to expect delivery of the order. There are no contact details on the website other than a customer portal, so one relies on this to get updates or answers to queries. Really disappointed with the service.”

Posted 3 years ago

“Still waiting on delivery NR0000305222 This is ridiculous, I don't mind it being delayed but there cannot be a third party delivery service (fastway), haven't been informed when package will be delivered, you need to look at an in house deliver service like takealot, now that's a proper company!! Need a job so if you need to hire me as a direct driver Il do it.”

Posted 3 years ago

“Pathetic customer service. they send me emails every day with their specials. But, try to reach them after you have received something and its the wrong item and they do not respond to email and there is ZERO way to contact them telephonically. The WORST customer service i have come across. I cannot believe they are functioning like this.”

Posted 3 years ago

“Order placed and paid 29 May 2020. Still did not received my order and you cant get hold of them.”

Posted 3 years ago

“Poor customer service, no telephone number only a standard automated email response with no way forward.”

Posted 3 years ago

“No response from customer center! Please rather use alternative online purchasing platforms.”

Posted 3 years ago

“The worst experience of my life. Ordered 28th May and still waiting, their online tracking system for my order last updated on the 15th June and today its the 23rd June. This was the first time I bought from them and it will never happen again.”

Posted 3 years ago

“I placed an order on the 19th of may, i have yet to have any feedback, apart from the automated email response when i query the whereabouts of my order. zero customer feedback whatsoever, i have a feeling this company is going under, i will definitely never use them again. terrible service and customer feedback.”

Posted 3 years ago

“Never ever buy from them has to be the worst service ever ever;;;;;take your money and you never get the goods...”

Posted 3 years ago

“it's been over 3 weeks since I paid for my order, well outside the 5-10 working day shipment period. Not only have I still not received the order but there is no response whatsoever via email on where on the order is, how long it will be still, and now to process the refund as I'm fed up waiting for them.”

Posted 3 years ago

“2nd time ordering from them and both have been terrible experiences... 5 emails and contact via the web with no response at all. They do not stick to the promised divery time frame, not even close. They don't list a contact number so you can't phone them PS. My daughter in law is having exactly the same BAD experience. SHOCKING !! 🤬”

Posted 3 years ago

“Worst customer service I have ever experienced. All you get from them is an automated response via email. Do not order from this company! They have zero systems in place.”

Posted 3 years ago

“Do your best to avoid ODO.Ordered and paid 28/05.Automated generic follow up only onqueries.Fast and Furious (Cindy)their shipping agent cannot even find their own branch in Pta on the phone.How do you expect to get your deliveries done🙈.Worst possible online retailer”

Posted 3 years ago

“Purchased on 5 June 2020 and order is still in process. Emails not answered. No update. Communication and service sucks. Today is 15 June 2020 and status is payment received. Looking at the reviews below one would think that this company doesn't care.”

Posted 3 years ago

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OneDayOnly.co.za is rated 1.6 based on 118 reviews