online4baby Reviews

Name: online4baby
Rating: 1.38

1.4 Rating 211 Reviews

8 %

of reviewers recommend online4baby

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Metrics

1.4

Based on 211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online4baby 1 star review on 13th October 2024

Frances Whyte

online4baby 1 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only given 1 star because 0 was not a option. I placed an order 4 weeks ago for a wicker pod and stand, with the website saying 3–5 working days delivery. So the first time I had a email for delivery delay I thought........ok I understand. Then I went on to receive 3 more delays week after week. I have cancelled my order and asked for a full refund, they emailed to say my order has been cancelled and it will take up to 30 days to have my refund, so another 4 weeks......... yet they took the payment the same day I ordered, what a joke!!!. So now I have to find the money to order another Moses basket before my baby is due so My baby has a place to sleep. I wish I would of checked the reviews before ordering from Online4baby, as I would of avoided them 100%. I will never place an order with them again an will be sure to tell any mothers to be the same.”

Helpful Report

Posted 5 years ago

“Ordered a nursery set which arrived and the cot is a completely different colour to the rest of the set, infact the cot is a whole different cot to which is advertised in the deal. Once I contacted customer services they were very rude and unhelpful and advised it is in the description advising the sets are two different shades of grey. After thoroughly reading the description numerous times I still can’t find where it states the product comes in 2 different shades of grey! The company have miss sold the product completely! Our first baby and wanted everything perfect have spent lots of money with Online4baby including over £800 pram on a buggy!”

Helpful Report

Posted 5 years ago

“Ordered a nursery set from here, after already spending over £800 on my pram from the same place. To find out they have sent me a completely different cot as shown on the pictures in a completely different colour!”

Helpful Report

Posted 5 years ago

“Ordered a cot and it turned up with multiple dents and cracks! Customer service dealing with this is poor to say the least! Still waiting for this to be resolved and my baby is due anytime! Avoid this company it is not worth the stress and hassle!!!”

Helpful Report

Posted 5 years ago

“I ordered a cot. It was faulty with numerous scratches and dents. They told me it was paint work. Asked for a refund and they charged me £35 to return the items. The delivery for the items were missed twice. I called every day for the last 2 weeks to try and get it resolved but was mugged off every time. I made a formal complaint and and awaiting a response before I take it to the online sales ombudsman. This company is the worst I have ever come across. Products are rubbish. Staff are rude and have no customer service training whatsoever. Stay away from this company. Items you see online are not what you receive and then they will try and mug you off. Know your rights and do not allow them to take advantage. I will NEVER EVER be purchasing from them or allow anyone I know to do so.”

Helpful Report

Posted 5 years ago

“Absolutely appalling customer service. Took payment for items that were obviously not in stock. Back and forth emails for a week. I agreed for them to send me replacement items for the products not in stock - for them to not have these products either. Promised delivery dates were never met and then finally got an email saying products would arrive on 14th May. Today is the 2nd April. If the items are NOT in stock in your warehouse, then do not allow people to take payments for those items on your website. Have now been told to wait possibly 30 days for my refund after cancelling the order. First and very last time I use this company.”

Helpful Report

Posted 5 years ago

“These people scammed me. They sent me out a used factory returned pushchair which threw my baby out the buggy. They thwn told me to cut the harness and theyll refund me but they havent. I have contacted action fraud. AVOID THIS ONLINE STORE”

Helpful Report

Posted 5 years ago

“Worst company who have no concept of the Consumer Rights Act 2015. Supplied with faulty goods, met with a SHOCKING customer service and an even more inept, rude and bullying manager. Luckily I paid by credit card otherwise I wouldn't have received a refund. I have lost return postage costs of £36 because they do not acknowledge the law. STAY AWAY”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“They are lying fraudsters. I bought a Graco swing. After 2 minutes it stopped working !!!! I am already tired of them for 3 weeks !!!”

Helpful Report

Posted 5 years ago

“Worst place to buy a buggy, sent me out a return buggy that was stained and daamged and then tried to blackmail me into changing my review even though they sent out a dangerous buggy!!!”

Helpful Report

Posted 5 years ago

“Trying to return an item. Have messaged twice using the only contact option; a form online. No reply for 2 days now. Shop can’t help. Wouldn’t recommend.”

Helpful Report

Posted 5 years ago

“Are these fake reviews ?! Truly terrible company. Ordered a 4baby own brand Moses basket and stand. Arrived promptly so no worries there. The Moses basket is made of wicker and has been painted. There are no pre made holes to attach the hood too. I called customer service and was told, “yes we know that, you need to take a bread knife or a screwdriver to create your own openings”. I was shocked by this. I was also sent assembly pictures which were for the wrong Moses basket. I called back to ask what else I could do and was again told to create my own openings, but not to use a drill!. If we weren’t close the due date of our baby I would have returned the items due to this, but persevered and got the good to attach. However things got worse with the stand. The guide holes are not drilled deep enough or are even centred properly and the instructions are ridiculously bad. I am currently applying copious amounts of gorilla glue as can’t screw any further (even using a drill to screw). I was informed when discussing the hood with customer service that if I tried to put the stand together it could not be returned, hence the need to turn to glue. All in all stay clear of this product. Reference number available for online4baby if any interest in following up.”

Helpful Report

Posted 5 years ago

“Really not happy with the delivery, I'm being completely messed about. Ordered a car seat at around 14:30 on 31st Dec 2019, details on payment told me if I kept normal delivery option I'd get it Jan 3rd, if I paid £7.50 then delivery would be before 12pm on Jan 2nd. I selected this and got an email to say it would be delivered before that time. However it also said I'd get an email with a tracking link, which I didn't. When I used the option on the website, it said the order hadn't been processed so I called on the morning of Jan 2nd to be told actually they couldn't do this as the warehouse was closed on 1st. Ok fine, annoying but they'll refund me and I was told the agent was confident I'd get the product before 12pm on Jan 3rd. Fine. I then checked tracking again the night of Jan 2nd, still says order not processed. Messaged on Facebook and I got told that actually it'll be despatched on Friday 3rd and delivered Monday 6th Jan! Really not happy at all, no apology at all and I could have just gone to a shop to buy this over the weekend if I'd known they wouldn't deliver as promised. Will not use this company again.”

Helpful Report

Posted 5 years ago

“Tried to buy a pram from them, they send me a different one. When I called them they said they they will refund the money back. Next day I got a call that they did find a pram and they will end it shortly. 2 weeks later no pram, when I asked them what is going on they said they are waiting first to receive the othering back( like it was my fault in the beginning)and afterworlds after they will send the one that I ordered. Few days later On a Monday I got a call from them that they are sorry but actually they have the wrong pram and they refunded me the money on Thursday. Checked my account no money were refunded. What can I say very disappointed in them and their customer service when we started to ask questions my husband andI were told that we are unreasonable and disrespectful. Honestly they left us without a pram 1 week away from Christmas with no money refunded back so we can buy another one and we are the ones who are unreasonable and disrespectful.”

Helpful Report

Posted 5 years ago

“I attempted to purchase a set or replacement wheels for my pram which ended up not fitting. They refused to accept them for return because I was a week over their 14 days return policy, not caring that we spent the last 10 days in a hospital attempting to give birth to twins. Rigid, terrible customer service. Stay away.”

Helpful Report

Posted 5 years ago

“Item was sent out faulty they refused to replace they said it wasn’t a manufacturing fault first time mum left with a broken push chair plz beware”

Helpful Report

Posted 5 years ago

“Got sent a used potty! Ordered a bumbo potty for my little one, it arrived in a damaged box, stinking of urine, with clear wipe marks. Absolutely disgusted that they sent us a used potty. Sent an email to complain about this with all the information in and just sent back an automated email back asking for information and pictures already sent in my origional email! Just feel like they are trying to put you off complaining and has just angered me even more. To add to this I phone them today, they are the rudest people I have ever spoken to! Even said I was lying! Dreadful customer service. To add to this even further I have put a review on trust pilot and they have done nothing but try to get it removed, this time they have reported me for inappropriate offensive language in my review (same review as above) obviously hoping i will not chase this up and it will continue to be suspended! I think they should try to put the energy into preventing the bad reviews by improving their appalling customer service rather than trying to prevent the customers from putting honest reviews up.”

Helpful Report

Posted 5 years ago

“I wish I didn't have to give this company 1 star, as they don't deserve it!!! They refuse to cover cost of return postage when they couldn't deliver on time and I was advised that the item wouldn't be delivered, which then arrived. All they can say is that it's Royal Mail and to take it up with Royal Mail although my contract of sales is with them. They are not interested what you have to say and will constantly speak over you! Spoke with Chole & Jody, my recommendation for this business is to provide some customer service skills in listening to the customer and showing empathy and interpersonal skills and cut the abrupt and aggressive manner!! It is blatantly obvious they are only interested in taking your money. **Please , please stay clear of this company, unless you fancy being disappointed or having an argument regarding their poor service and unprofessional and lack of knowledge employees.”

Helpful Report

Posted 5 years ago

“The worst company i have ever dealt with and the customer service staff are so incredibly rude it is hard to believe - yes you Jody "supervisor" ... Ordered a potty, arrived stinking of urine and heavily soiled!!! I was acused of lying by the senior staff and a refund refused - i messaged them literally minutes after it arrived .... Avoid these like the plague!”

Helpful Report

Posted 5 years ago

online4baby is rated 1.4 based on 211 reviews