“Can't recommend them enough. I order loads of samples as we wernt sure on colour. The qualities are all different but that is why we ordered more. We found one that we loved so we ordered it. It came and it was amazing. The carpet fitter even commented on how good the carpet was and when I told him the price he was shocked. If I went anywhere in the shop for the quality I got I would be paying £40+m2 where as we paid £21.49. I would recommend that you go through and order loads of samples, you can odered 6 at a time but there isn't a limit on how many time you can order different ones. The deliever took about a week. The only thing that I would comment on it that when it gets delivered there is only 1 person. And it's a 5m carpet. I couldn't just leave the carpet in the hall way for wheelchair and I had to help him as small female to move it on the stairs. But other than that 100% recommend. The carpet shop wanted £700 just carpet. I got carpet underlay and fitter for just under £500! And far better quality from here.”
“Great service ordered 10pm sunday arrived 10am tuesday, 75% cheaper than the big carpet companys you can buy off, mind you alot of them change the name so you cant price match aswell.”
“No fuss great service! Couldn’t beat their prices and delivery man was great on time and helped me inside which was good if him as it was a heavy piece of carpet. Can’t fault them would highly recommend them. I’ll be going back for more when the time comes.”
“Fantastic service. I ordered my carpet and artificial grass 2 days ago and was pleasantly surprised when it arrived this morning. The website is easy to navigate and it has good selection of carpets with great prices. Excellent customer service, very friendly and helpful. Will definitely recommend to my friends and family!!”
“Great website, easy to use and such a wide selection to choose from. I found the Customer Service Team helpful as I needed some further information before going ahead with my order. They were not taking calls at the time but responded to my email the same day and phoned me to make sure that all of my questions were answered. My delivery arrived just outside the timescales they quoted but the tracking had been updated by Tuffnells so I was aware. The carpets look great now they have been fitted and I cannot fault Online Carpets I would recommend them highly. Keep up the great work!”
“What can I say absolutely beautiful Clouby Grey carpets.. Carpeted the whole house for an absolute bargain price! Feels so soft under foot really can't recommend this company enough! PS hope the van is all repaired.. Excellent customer service can not fault you all! Paula”
“Would like to say how pleased and satisfied I am with my product. Arrived before estimated time. I will definitely be ordering again thank you online carpets.”
“Excellent all round.
I originally went to Carpetright to get a quote and just on the off chance decided to check online on the iPad that night, I had never realised or even though of buying carpets online before that.
Anyway fast-forward a few days and Online Carpets had found what Carpetright had quoted me on (Carpetright had re-named it to prevent a price match, cheeky!) and had sent me a sample for me to double check.
I then went ahead with the order and placed it on their website at 11am on Monday, selecting the next day for delivery. That afternoon I was emailed a 3 hour time slot for the next day.
On the day of delivery I received a text reiterating the timeslot and I also received a call from the driver saying he had just dropped an order off and I was next which I thought was excellent. The driver then delivered the items, there was 2 carpets and 4 bags of underlay so thankfully I and my brother were there to help him with them. All of the goods were extremely well packaged, the carpets themselves were rolled around a central cardboard tube and wrapped thoroughly with tape and plastic to protect it.
We then got a local fitter to fit the items, he could not believe it when I told him how much we paid for the carpets, he said that was cheaper than he could get them from his supplier, unreal!!
Anyway after not even considering buying online for flooring I'm delighted I found Online Carpets. Same great carpets as the big names but for a fraction of the price, all in all we saved over £200 which includes having to pay for the fitter!!”
“Recently bought a carpet & underlay. The whole process was extremely good. Using their website was easy and payment process was great as they use Paypal (extra protection).
Delivery was outstanding. Very pleased with the product. Will be using them again.”
“It is not often that I take the time to write a review that is not positive, but I am so disappointed in the level of service I have received from this company.
The purchasing of the lino was simple, they have a great selection and the quality of the lino is good. They originally sent the incorrect lino which was a completely different pattern and shade, however apologised and said this was a miss pick from factory. Absolutely fine with this, mistakes happen and user error is always a possibility, so they agreed to do an exchange for the following week. Once again incorrect. I contacted them again and was met with an apology, and they agreed to send out another one. A week later, this arrived, once again incorrect.
Ok, so they were having trouble with this lino, so I thought there is another one which would work, would you be able to send this out instead. They agreed, promised they would go down to the warehouse and double check. One week later, the correct lino arrives, only it was completely the wrong size! Not great. Once again, asked if they could send out the correct one, they apologised and tried again. They assured me this would arrive on Friday…it arrived Tuesday with no apology. I even checked on the chat the day before and they confirmed!
The customer service team took over eight days to contact me, and that was only with some prompting, and then proceeded to tell me that I was lucky to be offered more than 10% compensation!
Very disappointed.”
“I was lied to and told if i bought 50m2 of carpet & underlay they would fit it for a good price...ordeted carpets but no mention of fitting them so having to retirn as i do not have the tools & have lost my new house as i cannot carpet the flat....please do not do business with this company...i am having to seek legal action as i was brutally lied to but they were happy to help me buy 4 carpets & kitchen vinyl, underlay and door runners....”
“One email from online carpets with tracking number and asked for help for the driver on delivery.The email said out for delivery within 3 days. Only online carpets where not delivering the carpet. So was that 3 days till the company that was delivering it got it or 3 days till it arrives at my door. The tracking number did not work! So am left in the dark not knowing when or where. Only with it being kids holidays did i get my carpet. In this day and age with all the moden tech I find this unacceptable. Online carpets blaming the delivery company. Absolutely disgusting!!”
“Two stars because they sent me a sample and we thought this indicated a good service. Sample arrived but was so small that it didn't demonstrate all the colour depth (Beech vinyl - only the deep hues and non of what we had hoped was the yellow hue) so we were non the wiser as to whether this vinyl would be suitable.
Telephoned customer service for help to be met with utter indifference and was told to order another sample. I said that I needed to talk to someone to explain and the bored, indifferent Customer Service Assistant just repeated his mantra.
There is no way I am going to place an order for £200 - £300 value when I have no faith that any help I may need will not be forthcoming.”
“Atrocious company! From start to finish they have been atrocious to deal with. I have lost count of how many lies they have told me.
Claimed they had tried to deliver and no one was home, I have a camera on the door and no one ever tried to deliver. I spent 25 minutes on a horrendous customer service call where they told me it was my fault! Changed there tune when I pointed out I had a camera and then said the driver got lost! 1 week late to deliver, Never delivered inside there 3 hour slot. Still waiting for someone to call me back from last week as they won’t deal with the complaint until after the extremely late delivery is complete. The carpets themselves are filthy and look like they have sat outside for days. I won’t ever use again. Dreadful from start to finish.”
“Avoid at all costs.
Delivery was supposed to come last week, 7am-10am.
Driver called in sick, they didn't tell me until 10:30am when i contacted them.
Delivery will be out Monday 7am-10am.
10:30am Monday - Contact them again. oh sorry it wasnt loaded. it will come on Wednesday 7am-10am.
Flooring arrives Wednesday at 3pm.
Completely damaged flooring, carpet frayed, underlay slightly damp with an odd smell.
DO NOT SHOP HERE. it's not even cheap.
Awful company. 0/10”
“The ordering of samples and carpets was easy. The actual process of receiving your carpet leaves a lot to be desired.
I was given a timeframe for delivery which was confirmed the day before it was due to arrive. The day arrives, the time slot ends and still no carpets. After chasing I was advised the driver couldn’t find my address so rather than calling me for assistance decided to go to the next delivery instead.
When you want to complain, there are conveniently no managers around, the complaints department has to be chased for responses, you’re given conflicting information by the customer services team. Apparently not all of the drivers have phones (let’s hope they’re not involved in emergencies)! And worst of all they don’t try to get your carpets to you the next day, you have to wait another 2/3 days before they attempt delivery again.
The second delivery attempt I was reassured that the driver was given extra information to find my address. He hadn’t been but luckily this driver had the common sense to call for directions.
Avoid at all costs if you value any kind of smooth delivery and helpful customer service.”
