“I had a holiday booked with on the beach and my brother passed away suddenly...! on the beach refused point blank to refund me... !! what they did say was " I should of told them sooner " which for me was a kick in teeth..!! it was Impossible to let them know something that had not already happened...!! anyway I took them to a small claims court and won... ! however thats when they were still with ABTA... !!”
“Had a fabulous holiday in Cyprus, Completely happy with On The Beach, Jet2 and the fantastic Queens Bay Hotel in Paphos. Everything went smooth, the Hotel, the Hotel Staff, the food, the location. I would highly recommend this hotel to everyone.
The only down side to the holiday, was in my opinion, Manchester Airport ( Absolutely Shambolic ). I don't blame Jet2 at all, I just think Manchester are under staffed and SO UNORGANISED ).”
“The most stressful experience ever! Company is based only on automatic payment online, after taking payment no support is offered at all. Firstly, our outbound flights were cancelled and I was told that on the beach is taking care of that, however several weeks later I had no any information about new flights. I had to chase for weeks to find out what could be done, however no support were offered! They didn't answer any of my messages. After many weeks they sent me message that nothing can be done. I had to arrange the flights by myself, but it took me weeks to get their confirmation that I can arrange it on my own. Meantime, all cheap and convenient flights were gone. Now, I'm abroad but my inbound ticket, that was arranged by on the beach, is nowhere to be found. "Help line" doesn't work due to COVID, they don't respond messages ( of course). I'm 17 hours to my trip and I cannot obtain boarding passes.”
“Our holiday was cancelled in 2020 due to covid and all we could see and hear is others having trouble getting their money back. We accepted it was a tough time for holiday companies and was patient and we didnt wait too long to get a full refund from Onthebeach. We booked a holiday this year to Turkey and everything was great with OTB except details for transfer which was our fault for not reading the instructions fully. We are travelling again very soon to Tunisia.”
“MYB11295620B
Reference for holiday on the beach, we had the worst experience ever and I don’t want other people with young children to go through the same, we booked our first holiday after covid and thought that we would use on the beach as they are a reputable company…. Avoid as we have been treated awfully and I would never use again, due to staff shortages in April we missed our flight and our 4 year old child was devastated.. I complained straight away that day and called help desk only told that I can only complain online…. 4 months later and nothing back not even a reply? Nothing ????
This is the worst holiday complaint that just steals your hard earned money
AVOID AVOID AVOID”
“🚨 🚨 This is a plea to find other customers that have been scammed by on the beach and or sunshine.co.uk 🚨 🚨
My email is vikj1002@icloud.com . Please reach out if you are interested in either appearing on TV to talk about your issues and/or want to pursue this legally as a team to get justice and the compensation we all deserve.
We are a party of 10 who have had our long awaited family holiday cancelled with no good reason (in fact they blame us?) with only weeks to go before we fly. We have been pushed pillar to post, lied to, deceived and have had over £3000 of our hard earned cash stolen from us.
Customer services promise call backs from
Managers that never happen. Agent admitted on phone that they cancelled maybe in error?
No they’ve cancelled our stay at the be live palmierias in Algarve, Portugal because they’ve hiked the price up from 2020 when we originally booked from 1750 to nearly £6 grand!
Why not be honest and offer us an alternative? Why not offer a full refund?
Because they’ve pocketed our cash and refusing to do anything about it , that’s why!
These con artists get rich off of people like us!
Let’s take a stand together and we will be heard!”
“I would personally avoid On the Beach for any future bookings. I personally feel their business model it's very close to a small Scam in a way. I have booked with them on Sunday 21/08/2022 for a holiday in the future that only happening in December 2023. When I have made my booking I have received the email saying pending (as always with them). On Monday 22/08/2022 I have received a call from them saying my holiday went up in price by £600!! In less then 24h they wanted to change the price of the holiday by £600... their justification was that the hotel probably became quite popular for that date. Well, I understand Caribbean is popular in Xmas but an increase in 12h of £600 for a holiday happening over a year away?! They not advertising accurate costs, my views are that they advertising really low prices to attract bookings and then trying to get you to confirm the booking by charging you extra. Very untrustworthy company and really bad experience with them. Stay away from their "low prices" as they don't exist. On The Beach should review their prices and advertise accurate and real prices!! I have now booked cheaper then they wanted to charge me on other company and my booking was confirmed straight away. Don't waste your time.”
“Utter rubbish - don't even think about trying t get hold of them once they have your money! Take no responsibility for errors or issues - blaming airlines or anyone else they can. If everything is fine, it will be great. If you have ANY issues and need to contact them - forget it. Isn't that the whole point of booking through such companies?”
“Everything about our "On the beach" holiday was perfect in every way.
The Hotel, the flight and transfers were as any holiday maker would expect even the upgrade to extra leg room seats on the flight home.
The hotel and especially the room with a full sea view with all of the additional features was a bonus.
Very well done "On the beach"”
“i have used these again and in general before they have been ok , this time a query about my hotel i have totally been ignored no reply to a serious question regarding a hotel booking no free number to call and not replying to my emails disgusting.”
“From the initial booking to the return from our holiday, we cannot fault On The Beach. Choice of flights and hotels was excellent.
It was easy to manage the booking and communicate with the company. Also having the facility to pay in instalments made budgeting easy as well.
Will definitely use them again.”
“Amazing customer service, after our flights got cancelled On the Beach team went above and beyond to make our holiday happen.
Thank you Fhakib for your great help and professional support. I strongly recommend to book your holiday with On the Beach”
“We had to cancel our holiday in 2021 due to both my partner and I contracting Covid.
We were due around a £450 refund on our flights.
This was until 'On The Beach' invoked an excess of £200 per passenger !!!!!!!!! Meaning we got around £48 !!!!!
On The Beach are great until they have your money and there is a problem - TOTALLY SHAMEFUL - BOOK ELSEWHERE”
“MYB11422731B
Taken payment from my account and have not allocated to booking. I have been trying to contact since may with strings of emails and never have had a response even with their promised 56 day response time. We are due to fly next month and are unsure whether the instalment will ever be allocated which will leave us unable to go even after giving on the beach thousands. Disappointed anxious and upset with this company avoid at all costs”
“If I could give a zero I would. Absolutely shocking experience 4 days before we flew out. We booked a holiday for our family of 4 in April only to receive an email, not a call 4 days before we were due to fly stating our hotel was over booked. The same hotel that other family members looked at booking 2 weeks prior but didn’t due to price more than doubling. We were offered a supposed like for like hotel that was 20km away that had poor reviews which we declined. 2 days later, now 48 hours before flying offered 2 more that were even worse. Now finally talking to someone our options were hotel refund but lose flights(package holiday so we thought) or except a below part hotel. In the end we excepted first alternative as best of bad bunch.
Lack of communication, lack of customer service, lack of customer respect and most of all a complete lack of care. We have emailed Customer care but advised this can take 56 days for response.
Separate hotel review will be listed also. Probably a 2 out of 5.”
“We have used Onthebeach for many years but this year (2022) has simply been awful…
We had our flights changed with zero sympathy from them (8 hour change) so had problems with our transfer.
We booked and paid online then they rang us to tell us it was £50 each extra to confirm the holiday!
We made a minor spelling mistake on a name which they insisted we paid £111 to correct although we called within 24 hours and had to wait over 70 mins in the line and then got cut off (have a recording).
Other times we tried to call we were told the lines were closed as they were too busy…
We logged queries through the portal but got auto responses with no humanity at all!
It’s been such disappointment this year and will never use them again.
I understand travel is difficult this year but their customer service scores 0/10”
