“We have used On The Beach on numerous occasions, And as always everything from start to finish has been excellent, ie great price, good destinations and of course the little extras, fast track vip lounge and free covid tests, we defo will use On The Beach for future Holidays”
“MYB11267483B
Overall the holiday was great.
However, for the return journey home I had booked a private airport transfer through OnTheBeach. I even got confirmation the day before our return date (from Holiday Taxis/Golden Sea travel) via a text on my mobile that we would be picked up at 11:05am on the day. On the day of return we waited in the lobby for over an hour and the airport transfer did not show. During the wait the hotel reception/lobby staff and I made several attempt to phone the number we were given and it always showed busy. I even tried texting the company and all I got back in the reply was 'Let me check' and nothing after that.
In the end I had to pay 80 Euros for another taxi to get us to the Antalya airport. The journey to the airport was stressful due to Saturday traffic and we barely made it to the airport in time. In the mad panic on arrival at the airport I forgot to get a receipt of the taxi driver and now OnTheBeach are being difficult in refunding the 80 Euros. I am prepared to forego the 80 Euros but I feel OnTheBeach should refund me half the cost (£78.66) of what I paid for the airport transfers.
Despite emailing OnTheBeach customer services twice I have as yet not had a proper reply back.
As yet we have had no contact from either OnTheBeach or Holiday Taxis as to why the airport transfer did not show up on the day. Extremely poor customer care.
OnTheBeach \ Holiday Taxis- Poor show and customer services . :-(”
“good choice of hols great prices easy to book all transfers on time the fast track through sercurity was great will be booking again with on the beach”
“I didn't know whether my online order had gone through so I called customer services. The lady identified that my order hadn't gone through but booked the holiday for me there and then. Very helpful. This is the third time booking with On the Beach.”
“I was diagnosed unfit to travel on the day of the scheduled departure. I was unable to reach a person to speak to as the estimated wait time on the phone was over 2 hours, 1.5 hours before the time the office was to close.
The cancel holiday button did not work on the website. I work as a programmer and still cannot work out how I got the cancel button to work.
Note that this On the Beach book flights with Ryanair. Ryanair do not appear to like third parties booking flights with them.
So, customer service: I cannot comment as I didn't receive any.
Price: Probably ok for the holiday.”
“Customer service non-existent after initial booking ... In fact, they closed their phone lines down completely. Cancelled booking and then re-booked same holiday with travel Republic afterwards and at a cheaper price.”
“Customer communication, feedback and certainly price. The only downfall is the flight, which was with Ryanair, though that is totally out of the control of the OTB team. Excellent holiday after being couped up for a few years by the government and the various lockdowns. Description of the hotel, the destination, everything lived up to expectations.”
“I have never had such a bad experience that I have with on the beach travel operators. After a complete headache of trying to change the date of my holiday I ended up wanting to cancel. You cannot ring to cancel as the phones have an automated message and then cut you off. The only way to do a cancellation is through my bookings. However I couldn’t process the cancellation this way as the card on the system had expired. I sent repeated messages asking how I can link a new card to the cancellation fee and finally got an email with a link and the correct amount that I should pay to cancel my holiday. I made the payment and two days later they took £589 off of the card that I had registered for the first instalment. I have spent hours clearing this and trying to get back my £589 as far as I was concerned my holiday had been cancelled. I repeatedly got the same answer back through the messaging service saying my holiday was still active and I need to cancel it through the system. When I looked at the system to cancel the holiday they wanted to charge me another fee. I therefore went back on the messaging service and repeatedly told them the mistake they had made but still kept getting the same reply my holiday was active and I need to cancel it through the system. An absolute headache this has been and so stressful in the end I’ve had to just cancel it through the system and ask for a refund which is £95 short of what I should’ve got back. I’ve reported this to my credit card company and I am hoping that they can help get the money back. Do not use on the beach to book your holiday they haven’t got a clue what they are doing. They will only spoil your plans for a holiday and take money from you which will be in error and you have a headache trying to get it back from them. They are the worst tour operator I’ve ever dealt with in my life”
“Awful service from this company. They take your money and do not respond to messages. 7 weeks I have waited for contact and I do not even know if our holiday is going ahead!! Shame on you ON THE BEACH! DO NOT USE THIS COMPANY”
“This is the worse company ever, I really dont think people would use them twice. You can’t contact them while abroad if u have issue with hotel. I been contacting them since I got back with the photos of food (via email only way of contacting) that was not cooked correctly and cause my family to get food poisoning at hotel Bahia Princess Tenerife (stay clear of that hotel too) and they did nothing about just hid behind the fact I couldn’t get through to them while on holiday. Saying it doesn’t count because I didn’t tell them ??? . Try to call there and here in uk and the phone hangs up on you. Will differently using some like Tui or other company in future. Next stop is atol Don’t think they should get away with treating people like this !!!!”
“This worse company I’ve ever used, needed to phone their emergency phone number from resort as hotel sent to was closed.
Well their emergency phone service is an answer phone leave a message we’ll get back to you, which they didn’t, once they have your money your left high and dry should something go wrong.
They sell you holidays at hotels they know are closed then send you to cheaper ones.”
“DO NOT BOOK WITH THIS COMPANY!!!!
You’ll lose thousands and get nothing!
Customer service is non existent!
They are selling Ryan Air flights that you can’t access as part of a package deal. There is no way you will be able to get on the flight to your destination.
Quick to take your hard earned cash!
Words cannot be used on here to describe how angry I am!”
“On the beach take your money and run...
They don't answer any phone lines and do not respond to any of my messages...they simply do not help you in any if you have any problems with your holiday
Please don't book with them as they are thieving criminals....”
“I've booked holiday bit this company last week. Their website states that "booking confirmation will be sent within 48 hours (usually much quicker)".
Five days later I've received a call simply telling me that hotel is no longer available.
No Apology
No Offer to reserve a different hotel.
Nothing, person who called really didn't care.
Week later they are still selling SAME ROOMS IN THE SAME HOTEL, but at the higher price.
Waste of time, please avoid.”
“On the beach
Ref MYB10636815B
With out prejudice
To on the beach customer service team's
I am not happy with the current level of support from on the beach reference this holiday and nothing has been resolved although as you are aware I have been in constant communication with yourselves trying to reschedule this holiday. I even sent two letters to your head office by recorded delivery.
I now demand contact and an immediate resolve or a full refund of money’s paid.
Your last communication to me was that the booking has now been cancelled.( chelsea)
Due to lack of payment of the final amount but as you had not responded to reschedule the holiday I was not comfortable with paying the final amount with no conformation from yourselves. As a result I am now taking this complaint to ATOL further to that I have two lawyers who are family members who I will be taking advice from at no cost to myself.
I want this dealt with now and except a reply by return.
Mrs Lesley Grannum”
