“Me and my family booked a holiday to benidorm for next October .My daughters partner unfortunitly died this November Ive tried loads of times to cancel the holiday sent them the death certificate they have been no help whats so ever we are all grieving the loss of jamie and shouldn't have this hassle to cancel the holiday so absolutely disgusting”
“Hate this horrible filthy arrogant company..
To summarise..
Our friends and I paid this stinking company £140 odd pound each deposit.
Unfortunately one of our group passed away..
Now they have been sending threatening letters asking for the payments for the flights..!!!
Not one mention of the person that recently died.
They are never getting a penny from us..!!
DO NOT EVER BOOK WITH THIS AMATEUR OUTFIT.
Cold,Callous, Rude and totally unprofessional…
WE HOPE THEY GO UNDER..
The sooner the better…!!!”
“I have booked an holiday with them, and they have provided me with some information for Ryanair, but Ryanair charged me £230 to make the check in.
on the beach is just taking your money and wouldn't support you or give you the write instruction.
I have also booked for the transfers to be 4 stops maximin, but it was 20 stops on the going and return.
sure i wouldn't' use them again.”
“First time using On the Beach in September 2023, paid for transfers to and from hotel in my package to Tenerife the pick up on return trip didn't happen despite following all guidance inc the hotel and English rep advise. Had to pay for a taxi almost missed flight waiting for the pick up from hotel. Never turned up. Appalling service from Sarah at On the Beach lots of lies and contradicting. Then still awaiting for complaint resolution over the specified 28 in complaint email. Latest email from Tanya (no surname or ref) today 20th Oct. Still no resolution even with clear evidence provided.
Now second trip using On the Beach to Lloret De Mar loads of hidden fees getting on to the plane and now getting ready to return home. Second complaint being logged upon my arrival.
That's twice using the same company On the Beach more fool me after the first disaster using them.
Basically from my personal experience I'd say not to use this company and use someone else which is exactly what I shall do on my next holiday.
Dissapointed and confused as to why they sit at excellent on here?
Appalling service all round on each of my two holidays using this company.”
“Absolute disaster of a company. Misdirected by staff at Stanstead and as I'm not so young it took me over 10 minutes to walk back to the correct terminal only to find I'd just missed the shuttle and as such miss my flight to paphos by minutes as they had just closed the gates. and as such Ryanair were more than happy to charge us £100 each to get on the next flight out which wouldn't be going for a day and a half later. I was going for four days so I was paying two hundred pounds extra for to lose a day and a half. We had to pay £119 to book a hotel to stay overnight. To Rub salt in the wounds On the Beach contacted us Not to see how we were but to tell us that we couldn't us the shuttle service when we get to paphos the next day. Inconsiderate and uncaring is the only words I can use to describe them. On the Beach and Ryanair are in bed together and couldn't care less about anyone else. Having saved hard for our holiday and being and ordinary low paid working man I worked hard to save for this and all I do is end up over £400 out of pocket. On the Beach are nothing but a shamless organisation who couldn't care less and that's blatantly obvious. Never ever again for me.”
“If I could give a 0 I would I wanted to book a holiday for my wife and I and my son his wife and 2children I booked for the 2of us I went to book for my son I didn’t know they had changed the date for my son and family to go 2days later cost £204 to change flights on conair and now on the beach want another £189 to change the dates of the hotel when it was there website which changed the dates another way of ripping you off be very careful I’ve learnt the hard way never again”
“I will never book with these again, the booking seemed so easy and then realised you get no extras included in the cost. They also allow you to pay for luggage that the third party airlines won't accept as it not booked through. Just returned after having to pay another £75 on top of the £100 bag (and ridiculous admin fee of £45) because the airline didn't accept the booking through on the beach. Currently reporting them to the ombudsmen for selling an item they legally couldn't.”
“On the way back to airport after our holiday the bus turned up 20 mins early and then left!
Our holiday rep from on the beach told us to be ready at 9:30. The driver was nowhere to be seen. Out of pocket we had to arrange a separate transfer.
Appalling experience.”
“Once you pay and have left the UK they are nearly impossible to contact, I’m in Turkey and can’t contact them at all.
No replies, !!!
We fly by Pegasus, you can’t use online check in until 24 hours before the flight, you are then charged £60 to do so as you MUST reserve seats. This is despite paying £1700 for all inclusive package.
We certainly won’t be using them again.”
“They are less than helful. Impossible to get to speak to anyone, all chat and email. No contact whatsoever whilst on the holiday, I contacted them and they told me to ring a number which did not work. They do not include any luggage when you book so you need to do that at extra cost. Will not use them again”
“Booked a holiday early morning flight only to get a email weeks later to say a minor change to our flight 11 hours later!!! .so now lost a full day of our holiday and will not get into resort till after 23.00 , will not be booking with them again 😡😡”
“Our grown up children have had there flight cancelled .In Turkey .on the beach have not contacted us at all and we have had to make our own arrangements for accommodation for them to sleep last night .you phone on the beach and there offices open at nine . should it not be a 24 hour operation.we have had to pay out of our own pocket for a room. and there holiday rep has not had the decency to call back to help.pergaps he is waiting until 9 am .plus there answer machine still says they are short staffed with COVID .”
“dont use them, its a scam
booked a break away to Tenerife, confirmed all details & paid in full only to find out 48 hours later that the flights had gone up and that it would be another 150Gbp per person, cancelled that.
booked again the following day only to be told 24 hours the hotel was fully booked, but we could have a room there for an extra £200 per person (if the hotel is booked how can it be available for an extra fee)
we will not use them again (hoping to get the money back) would never recommend them
the price they show you on their website isnt true, it changes after you have booked
Thieves”
“I booked an all-inclusive holiday with On the Beach for my family of 5 to Corfu in January 2023. We later discovered that the resort we had originally booked was unavailable, very annoying, and the team at On the Beach sourced, what we had hoped for, a like-for-like 5-star holiday on the island.
When we arrived at the hotel at 1.30am on 15.08.23, the resort didn't even have our booking. We were told that there was no room booked under our name and that they only had one family room free at the resort, which was not prepared or ready for us. As you can imagine this was extremely stressful and depressing after travelling from the UK.
The staff told us to sleep for the night and get some rest and that they would try and deal with our booking the next day. They kept our passports as they couldn't check us in until they could confirm our booking. My wife was upset as we didn't know if we'd be asked to leave the following morning - not the start you expect for your 5-star holiday.
The following day was completely ruined as we were asked to go back to the reception every hour until they could confirm our booking had been confirmed. It is impossible to relax when you have no idea if you will be allowed to stay.
At around 4pm we were told we could stay but would have to be in the room they'd thrown together quickly for us.
The fact we turned up to a hotel in the middle of the night only to be told "we don't have a booking for you" to then have the first day completely ruined as we could officially "check-in" to then realise we were stuck in this room they'd thrown together for us is just an absolute disgrace after paying so much for the holiday.
We would never book a 5-star expensive holiday to be thrown in one little room together. This is not what we were expecting and totally unacceptable.
We are very disappointed and felt like we had been misled with our all-inclusive 5-star holiday. This is not the family holiday we originally booked and paid a lot for.
Please do not make the same mistake as we did, stay away from On the Beach. We will next time!”
“Para começar, o motorista que levou nos do aeroporto para o resort pediu dinheiro, e como que eu tinha acabado de chegar, eu não tinha lira turca, mesmo assim ele pediu umas 3 vezes, tive que falar um pouco alto com ele, que eu não tinha, ele fez uma cara muito feia, achei ridículo isso, nosso quarto estava tudo ok, a limpeza perfeita, as comidas são as mesmas todos os dias,em todos os lugares do resort, os funcionários usam roupas sujas, agora imagina como deve ser a cozinha, as piscinas tem que disputar uma espreguiçadeira, a água das piscinas tem muito cloro, e faz mal pras criancas, os copos de cervejas, são todos,gordurosos, o bar perto da piscina, sempre cerveja quente, e sempre tem fila, mas quer um conselho, procure um outro resort, de preferência em um outro país, quando chegamos à noite, não tinha nada pra comer, isso porque estávamos com criança, estou muito desapontado pelo valor que pagamos por 7 dias .....”
“I have ride to contact this company many times in realtion to a miss sold holiday and also made a complaint via email that they say will contact me back within 28 days this time scale has now over 28 days and no response this company is so anti customer service they have made it very expensive to call them I have have many issues with the holiday they sold me and simply can't get anyone from the company to listen I will not use this company again and will do everything I canto stop other people using them”
“I don't recommend it.
They canceled my reservation after almost 48 hours as my booking is no longer available MYB12541733B.
The worst was the wait to find out that they can't confirm the booking and missing out on other holiday deals.
Their website is misleading and flawed because it says prices have been updated.
I used instead lastminute.com, where you get the confirmation straight away.”
“Brilliant customer service
I’d booked and paid for my holiday but then I wanted to add on an extra passenger. I was helped by Vicki, Nicholas M and Barbara.
They made it so easy and stress free. I’ve booked a few times with On the beach and never had any issues. Would definitely recommend. Thank you”
“Had to cancel a holiday in March due to illness. My insurance company are ready to pay out but I have to wait for on the beach to send out a cancellation invoice which is actually called a no-show letter but it takes some 56 days to send out, it’s funny how they can take your money, the very same day. Disgraceful service will not be booking through them again it’s just not worth all the hassle”
