OOROO Reviews

Name: OOROO
Address: 12945, North Oracle Road, 12945, North Oracle Road, Tucson
Rating: 4.91

4.9 Rating 1,680 Reviews

98 %

of reviewers recommend OOROO

About OOROO:

Welcome to OOROO Auto. We’re an auto repair and maintenance provider dedicated to our communities throughout Tucson and Phoenix. Whether you come to our auto repair shops or use our OOROO mobile mechanics, you’ll have access to high-quality car repair and maintenance that’s customized to your schedule and lifestyle.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The folks at Oriole did the job I asked, in the time frame agreed, and at the price quoted.”

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Posted 1 year ago

Thanks, Mark!

Posted 1 year ago

“work is performed professionaly”

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Posted 1 year ago

Thanks very much, Michael!

Posted 1 year ago

“My first experience with OOROO was quick and friendly. Same day service. I will definetly use their service again.”

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Posted 1 year ago

Thank you, Charles! We look forward to seeing you next time.

Posted 1 year ago

“Everything went very smoothly. Shuttle driver was courteous & friendly. Would trust my car to no one else!”

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Posted 1 year ago

Thank you SO much, Julie! We're honored to have earned your trust.

Posted 1 year ago

“Would not go anywhere else excellent service caring staff.”

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Posted 1 year ago

Wow, thank you Steven! We're honored to be your go-to.

Posted 1 year ago

“Great work OOROO team. Got me and my truck back on the road quickly and its runnung great.”

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Posted 1 year ago

We're glad to hear! Thank you, James.

Posted 1 year ago

“I had my F150 in for a transmission leak repair before driving across country. OoRoo failed on multiple levels, 1. Their communication was non-existent, and they made unauthorized changes to the repair without contacting me. The price and the paperwork didn't match the work performed making it difficult to have any warranty work performed. 2. They claim to inspect every vehicle and advise you of any needs, which also didn't happen. Less than 100 miles into our trip the water pump failed, threw the belt, and the truck overheated leaving us stranded on the side of the freeway for hours. After being towed 20+ miles to the nearest shop, it was noticed that the transmission was also still leaking, so I wasted $700.00 spent on OOROO's failed repair.”

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Posted 1 year ago

Hello Robert. You brought in your vehicle on 11/16/23 and requested to change the transmission plug, pan, and gasket, due to a leak. We explained that we do not typically install customer-supplied parts and that on the rare occasions when we do, there is no warranty for either parts or labor. This is clearly stated on your invoice. We asked you if you were supplying genuine Ford parts and you said they were, however upon inspection we discovered they were not, and they were not even the correct parts for your vehicle (the pan you ordered was too shallow). We ordered a plug direct from Ford and reused your original pan and performed a coolant flush per your request. You left a message on Sunday 11/26/23 stating that your transmission was leaking again from the sleeve we installed. We spoke on Monday 11/27/23 and you stated that you were on the side of the road outside of Benson with a shredded serpentine belt that you claimed we should have noticed was an issue during our inspection. You also told us that you decided to drive out of state despite noticing the transmission leak. We do perform an inspection on every vehicle we see, however, the water pump is not a part of our inspection. If your water pump had been leaking coolant, we would have noted it, but it was not.We escalated this to our Director of Operations who suggested that you bring your vehicle to our Vail shop for inspection as you were relatively close to that location. You have not since returned our phone calls. We made every effort to communicate with you and take care of you.

Posted 1 year ago

“Service was their usual friendly, courteous and helpful.”

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Posted 1 year ago

Thanks so much, Jim!

Posted 1 year ago

“Always welcoming and accommodating. Getting a ride back and forth to my home is helpful.”

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Posted 1 year ago

Thank you so much, Judy! We're happy to be of help to you. :)

Posted 1 year ago

“Easy scheduling and check-in; comfortable waiting area; friendly, efficient ride home; no-hassle check-out; fair pricing. This was my first visit, and I will return for future service.”

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Posted 1 year ago

Thank you, Chuck! Welcome to the OOROO family; we look forward to seeing you next time!

Posted 1 year ago

“Not impressed with them at all, price is way to much, their courtesy check was nothing more than to get a person to spend a lot of money, they tell you have all kinds of issues with the vehicle ,none of them are true won't be going back”

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Posted 1 year ago

Hello, Keith. Your review concerns us, and we want to address your comments. You came in yesterday to have your 1995 Chevy S10 looked at; you said it was having an AC issue where the vents would randomly switch one to the other on its own. Through our diagnosis, we found that the vacuum-driven system had very old hoses (likely original) and one of the hoses had come out of the vacuum ball, causing the issue. We contacted you to let you know our diagnosis and an estimate to make the needed repair. We also provided estimates on other necessary items from our inspection and let you know which items were more urgent and which items could wait. We have details on these other items in your inspection report with photos. You stated that you “didn’t want to put that kind of money into a truck that old.” We reconnected the AC hose and you picked up your vehicle without doing any repairs. We regularly survey the market to ensure that our prices are fair and competitive, and we will always communicate the issues we see to our customers so they can make informed decisions about their vehicles.

Posted 1 year ago

“Very pleased with the work on my car. All the people were friendly and helpful.”

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Posted 1 year ago

Thank you very much, David!

Posted 1 year ago

“Great job of matching my schedule”

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Posted 1 year ago

Thank you, Eileen! We're glad we could be convenient for you.

Posted 1 year ago

“Prompt efficient check-in, spacious comfortable waiting area, friendly door-to-door ride home, no-hassle checkout.”

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Posted 1 year ago

Thank you, Chuck! We're glad you enjoyed the service.

Posted 1 year ago

“My experience with these guys was just outstanding. Big shout out to Logan. I work with seniors and a lady needed a new battery. Logan showed up on time and with all the proper equipment. He had it replaced in no time and was very pleasant while he worked. I'd recommend them to everybody.”

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Posted 1 year ago

Wow, thank you so much Bill! We're happy to help and that you enjoyed working with our team.

Posted 1 year ago

“Thanks for a quick service on my Audi.! I appreciate so much the nice people at Ooroo!”

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Posted 1 year ago

Awe, thank you Maureen! We're happy to help.

Posted 1 year ago

“Always feeling I'm in good hands with Ooroo! Get rides and pick up when I have my car serviced or evaluated. Very happy I found this place .”

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Posted 1 year ago

Thank you so much, Dino! We're honored to earn your trust.

Posted 1 year ago

“The gentlemen at Ooroo’s are friendly, knowledgeable and helpful. The shuttle service they provide is a great resource, and they treat you so well.”

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Posted 1 year ago

Thank you so much, Robert! It's our joy to take care of you.

Posted 1 year ago

“What is the point in taking an appointment when you don't honor the appointment. I would have understood if I would have been told from the beginning that it's first come first serve and that it will take all day to get car diagnosed/repaired. Just be upfront with that. Also Prices were pretty high but I guess that's every where”

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Posted 1 year ago

Hello Angie. We're sorry our communication wasn't nearly as good as we always want it to be. We hope to have another chance to serve you! Take care.

Posted 1 year ago

“They are very personal with me which is important. You have an understanding who I am. And what I'm about? Thank you”

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Posted 1 year ago

Thank you very much, Sean! We're so glad you feel seen and known with us.

Posted 1 year ago

OOROO is rated 4.9 based on 1,680 reviews