“While it took quite a while to receive my initial order I was impressed that you responded to my
report that the product was defective and replaced it. I am sad to report that the second shipment was damaged as well. It appears that UPS, whether on your side of the border or ours, is incapable to protecting fragile contents and has now twice bent the carton containing the mat. I don't expect you to ship another mat but you need to look at your delivery service and make whatever changes are needed
to get an undamaged product to the customer. Good Luck.”
“Beautiful options, and I love the fact that the wood is FSC-certified. The items I ordered came neatly packaged, so I had confidence that everything made it in one piece.”
“A few years ago I purchased three 20 x 20 picture frames from Opposite Wall and when one fell from the wall and broke recently I couldn't find a replacement locally and then I remembered where I had purchased the three originally. So I am grateful to have all three back up on the wall again.”
“Was referreed by artist to purchase frame specific to her print. Very pleased with quality. Had never heard of Opposite Wall, very impressed with what you have to offer. Will be checking back!”
“These look very cheap. The oak colour is dark and not light as depicted in the picture. I could have found similar ones at ikea or the dollar store. Would love to return (which is a hassle).”
“Frame colour was exactly what I was looking for. So happy to see these restocked. I was a little disapointed that my frame arrived with a scrape but overall I am happy.”
“I am thrilled with everything, and have told so many friends! The posters are bright and happy, frames simple and look great.
Customer service was also excellent, can’t wait to order more!”
“When buying art prints here, I was ok with the prices based on the idea that the prints would arrive ready to hang, not requiring hours of work on my part. But that is not the case--the prints, frames and mats arrive unassembled. Boooooo..... Frame quality was also "meh"...1/2 step up from Ikea. One frame was badly damaged (so annoying, not from shipping either). They did process a refund, but still...Print quality was decent.”
“J'adore Opposite Wall. Les cadres et produits sont d'excellente qualité, en plus d'offrir une belle variété de choix, le tout pour des prix plus abordables que chez les magasins d'art connus. La livraison est rapide, les cadres sont fidèles à la description et sans défaut. Je suis contente de pouvoir encourager une entreprise québécoise.”
