“Product exactly as described, good quality and competitive price. Website is easy to navigate, placing an order is very simple and delivery is pretty fast. Overall, a very pleasant shopping experience.”
“The first frame I ordered had a faulty finish - I left a review detailing this and was contacted by a customer service representative who kindly sent me a replacement frame at no cost and without the nuisance of having to return the faulty frame. Unfortunately the replacement frame has exactly the same issue as the first. Either I was very unlucky or there is a larger issue in manufacturing - either way I will probably not be ordering again. I guess you get what you pay for. EDIT - I was contacted by a customer service rep after posting this review and was offered a full refund for my purchase - I really appreciate this. The rep also let me know that they’re investigating this quality issue. Thanks for a satisfactory solution to my problem.”
Hi there,
We thank you for your review of your order. We have made a lot of changes since the last time you tried our services, and we made a few improvements. Please visit our website on oppositewall.com for more information.
Have a good day!
Opposite Wall Team
“VERY pleased with the five frames I’ve gotten from this company. Two separate orders and they’ve always been shipped with great protective cardboards and stuffing. All frames were unmarked on arrival and perfect still. And worth the money for the craftsmanship and super sturdy hardware”
“We are so happy with our Opposite Wall order! Everything was packaged intentionally and arrived in perfect condition. Love the variety of print styles, and that the frames are super affordable!”
“I ordered two frames, and one arrived damaged. The other was perfect, looks amazing on my wall. I emailed customer service about the damaged frame, and was sent a new one immediately. Top customer service, and really great wood frames! I love that they use plexiglass instead of glass, they’re so much lighter that way. Highly recommend.”
Hi there,
We thank you for your review of your order. We have made a lot of changes since the last time you tried our services, and we made a few improvements. Please visit our website on oppositewall.com for more information.
Have a good day!
Opposite Wall Team
