“i was quite impressed by the speed of delivery and quality of frames. super customer service experience! one of my frames was broken from transport and Opposite Wall did not hesitate to send me a new one !”
Hi Stephanie,
Thank you for the great review!
We're glad you found our product to be of good quality and you enjoyed the promptness of our delivery service.
We're also pleased to hear that our team was able to provide a suitable solution for your issue.
We appreciate your support and hope to serve you again in the future.
Enjoy your week!
Best,
Opposite Wall team
Bonjour Chantal,
Nous vous remercions d'avoir partagé votre avis sur vos derniers achats chez nous!
Un membre du Service client va vous contacter pour savoir comment nous aurions pu améliorer votre expérience.
Au plaisir de vous revoir sur notre boutique en ligne!
Belle journée à vous!
L'Équipe Opposite Wall
Bonjour Stéphanie,
Nous vous remercions d'avoir partagé votre avis! Merci de nous avoir accordé la note maximale!
Au plaisir de vous revoir sur notre boutique en ligne!
Bonne semaine!
Cordialement,
L'Équipe Opposite Wall
“I love purchasing from Opposite wall, they have friendly & helpful customer service. The frames are high quality and the prints are printed on quality paper.”
Hello Samantha,
Such a compliment! We are delighted to know that you had a great customer experience with us and that our Customer Service was able to help you in the best and most efficient way! We are also pleased to know that you like our quality products!
We are very proud to know you are a loyal customer, and the entire Opposite Wall team thanks you for your trust.
Have a nice day!
Best,
Opposite Wall team
“The frame was nice and packaged well. I was disappointed to find that it wasn’t glass but plexiglass in the frame. I should have read the description better, but I assumed at the price point that it would be glass. The plexiglass wasn’t very clear and has a scratch and didn’t display the photo as I hoped so I went to Michaels to have it replaced with glass and it looked a lot better. Overall, the wooden frame and tone was beautiful, the plexiglass not so much.”
Hello Roop,
Thank you for sharing your thoughts on your latest order, we value your feedback.
We apologize for any confusion regarding the material used for the frame and as you mentioned, it is written in the product description on our website.
We're glad you liked the wooden frames and that you were overall pleased with your order. We'll consider glass options for future improvements. If you have any other questions or concerns, please feel free to reach out.
Thank you and have a great day!
Regards,
The Opposite Wall team
Hello Kathaleen,
Thank you for the positive review!
We're glad you are happy with the products in your last order!
We appreciate your support and hope to serve you again very soon!
Have a great day!
Regards,
The Opposite Wall team
Hello Marc,
The whole team thanks you for your positive review!
We're glad you enjoyed the products you ordered as your opinion as our customer, is very important to us.
We hope to see you again very soon to get the 5th star!
Have an amazing day!
Best,
The Opposite Wall team
Hello,
Thank you for taking the time to leave us a nice review!
We are very happy to know that you enjoyed your latest purchase and that our products highlight the beauty of your art!
We look forward to taking care of your future orders!
Have a great week!
Regards,
Opposite Wall team
“I love the print. It works well in my little nail room. I was a bit disappointed that there was a sale right after I made my purchase. Promos seem to fluctuate often.
Customer Service - 5 Stars
This is the 2nd time the team has been responsive to a review. Dynamite customer service. I got the deal that was most recently posted!!! I will be shopping with them again!!!”
Hello Sandra,
Thank you for your positive feedback! We're delighted that you like our products and that they suit your space!
Please feel free to share your walls decorated with our products by tagging us @oppositewall on Instagram!
We are also delighted to see that you were happy with the quality of our customer service and that the appropriate discount was applied to your order!
We appreciate your support and look forward to processing your orders again very soon in the future!
Have a great day!
The Opposite Wall team
“Expérience d’achat facile et expédition rapide. Produits conformes.
Suggestion:
- Avoir la possibilité dans la fiche produit des posters d’avoir un aperçu de ceux-ci avec chacune des couleurs de cadre disponible… pas seulement noir (ex. en cliquant sur une vignette de la couleur du cadre)”
Bonjour,
Toute l’équipe vous remercie pour votre avis positif!
Nous sommes heureux que vous ayez eu une bonne expérience client et que vous ayez apprécié la rapidité de notre service de livraison.
Nous apprécions votre soutien et nous prenons en compte votre suggestion! Votre avis est important pour nous et nous apprécions vos idées.
Merci encore et à bientôt sur notre site!
Bonne journée ensoleillée!
Cordialement,
L'équipe Opposite Wall
Bonjour Joanie,
Merci pour ce super commentaire !
Nous sommes heureux que vous ayez trouvé notre produit de bonne qualité et qu'il soit à votre goût!
Nous apprécions votre soutien et espérons vous voir commander à nouveau chez nous très bientôt !
Nous vous souhaitons une bonne journée !
Bien cordialement,
L'équipe de Opposite Wall
Bonjour Brigitte,
Nous vous remercions d'avoir pris le temps de nous laisser un commentaire positif ! Nous sommes heureux que vous ayez trouvé nos produits de bonne qualité et que vous ayez apprécié la rapidité de notre service de livraison.
Nous apprécions votre soutien et espérons vous servir à nouveau à l'avenir!
Bonne après-midi !
Bien à vous,
L'équipe d'Opposite Wall
“4- Avec l’affiche d’habitat 67 5 X 7 reçu avec le cadre, il y avait une bordure blanche en carton qui donne du caractère à l’affiche. Par contre il n’y en avait pas dans celle de 16 X 20. J’aurais beaucoup aimé en avoir une.
Très bien emballé.”
Bonjour Lison,
Nous vous remercions d'avoir partagé votre avis!
En effet, tous nos cadres 5x7 comprennent un passe partout amovible dès l'achat du cadre.
Toutefois, soyez rassurée, pour votre cadre 16x20, vous pouvez aller sur notre site pour acheter nos passe partout dans 4 coloris différents! Un membre du service client va prendre contact avec vous dans les prochaines heures.
Merci de votre commande et au plaisir de vous revoir sur notre boutique en ligne!
Bonne journée!
Bien à vous,
L'Équipe Opposite Wall
“Overall, I like the frames. I originally purchased 3 and 2 of them had staining issues, but Opposite Wall's customer service contacted me and offered to send me 2 replacements for free. Excellent customer service and highly satisfied with the corrected product!”
Hello Tabitha,
We appreciate your kind review. We're happy to hear that you are now satisfied with your purchases, and we're especially happy that our customer service staff was able to correct our error quickly and effectively.
We value your strong support and look forward to helping you in the future!
Enjoy your day!
Best,
The Opposite Wall team
Hello,
Thank you for the great review!
We're glad you found our products to be of good quality and that you enjoyed the standards of quality of our service!
We appreciate your support and hope to see you order again with us in the future!
Have a lovely day!
Regards,
Opposite Wall team
“Beau cadre, belle affiche. Toutefois, délais de livraison trop longs. Par contre, on m’a offert une réduction sur mon achat pour compenser le retard de livraison. Un geste grandement apprécié, preuve de professionnalisme et un souci certain du service à la clientèle. Réaction rapide et très bonne communication. Très satisfait dans l’ensemble.”
Bonjour Claude,
Merci beaucoup pour votre retour !
Nous sommes ravis que nos produits vous plaisent et que la solution offerte par notre service client vous ai plu!
Nous comprenons que le retard de la livraison ait pu être frustrant. Nous réfléchissons et tirons les leçons de ce problème pour voir ce que nous pouvons faire de mieux la prochaine fois.
Merci de votre soutient et bonne semaine!
A bientôt sur notre site!
Bien à vous,
L'équipe d'Opposite Wall
Bonjour Odette,
Quel plaisir de vous avoir satisfaite ! Merci d'avoir pris le temps de partager votre expérience avec Opposite Wall ! Nous sommes heureux que vous ayez eu une expérience aussi agréable!
Nous apprécions votre soutien et espérons nous occuper très bientôt de vos futures commandes.
Nous vous souhaitons une belle journée!
Cordialement,
L'équipe d'Opposite Wall
“The online experience was quite seamless and easy. The frames were as described- no surprises. I would suggest you add a bit more padding around the product once it’s inside the box. Thanks.”
Hello Bob,
Thank you for taking the time to leave us such a great review!
We're glad to hear you have a nice customer experience and that you like the products you ordered.
We appreciate your suggestion, we'll take note of this and work on improving our packaging to ensure maximum protection for our products.
Thank you for bringing it to our attention, and we value your support.
Have a great weekend!
Regards,
Opposite Wall team
“Easy to order on-line, delivery date respected, good quality paper and ink, colours fantastic! I am truly happy with my purchase and will not hesitate to order again in the future and to recommend to my friends and finally. Thank you Opposite Wall!”
Hello Diane,
What a pleasure to have satisfied you! Thank you for taking the time to share your wonderful experience with Opposite Wall! We're glad you had such an enjoyable experience and we're thrilled to hear that our easy-to-browse website made it convenient for you to find the perfect gallery wall decorations.
We appreciate your support and hope to take care of you and your friends' future orders very soon.
Have a lovely afternoon!
Regards,
The Opposite Wall Team
“Opposite Wall provided an easy-to-browse website, allowing me to purchase the perfect Black Oak Frame for a print gifted to me. Preparing our home for sale required consideration of some special artwork, and I wanted a frame to enhance this NZ art. My frame was decently priced, and delivery was quicker than I expected :) It's the quality of the frame and packaging that stands out...all around a beautiful frame!”
Hello Kim,
Thank you for taking the time to share your wonderful experience with Opposite Wall! We're thrilled to hear that our easy-to-browse website made it convenient for you to find the perfect Black Oak Frame.
We take pride in providing high-quality products and ensuring secure packaging. Thank you for your kind words and recommendation!
We hope to see you shop with us again very soon!
Have a great day.
Regards,
Opposite Wall
