“One of my posters has yet to arrive (it's not even listed as part of my order to review on this page), while the rest of my order did. The customer service team took four days to reply to my message and the only response was "We'll launch an investigation." I'm dissapointed and waiting on this one piece to complete a project. It's also the largest piece so it's not like I can move forward with out it...
I'm really dissapointed and disatisfied with customer service and follow through on orders, which seems pretty basic.
***Revision***
After posting this and contacting customer service again I did get a response, update, replacement promised, partial refund, and request to revise my review. However, a week later I still haven’t received the replacement poster nor any tracking info. It’s also not available on the receipt for the replacement that was sent to me… I waited in good faith a week to post this revision. Still not great. I would think twice before ordering from Opposite Wall.”
“I purchased a large order of frames and boarders. I received 4 items that were damaged. I've e mailed customer support about these damages and have had no response despite following up multiple times. One of my frame was indented with a chunk missing and 3 of the white boarders I ordered had large black marks on them. I will never order from here again. I won't be able to use these frames to display in my home due to the damages. Waste of time and money spent.”
“The print came quickly, and it’s a beautiful print- however there was no cardboard to protect it in transit, and it came with a huge crease down the middle. I attempted to speak with someone online, and after putting in my concerns, I received an email asking me to rate my conversation - when I didn’t even have a conversation with anyone, because nobody answered my inquiry.”
“Great frames at great prices. We've used a variety of sizes for both personal and client gallery projects. It's great how many different material and size choices are available; it makes planning out display or gallery walls a breeze.”
