Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
“Very quick delivery, great customer service! The prints I received were well taken care of, clearly, and the frame arrived beautifully. I have nothing bad to say!”
“This is the second time I’ve order from
Opposite wall. The first order was great, the second time the backing had black dots and the border was not straight. Very disappointed”
“Not at all satisfied with my purchase and wish to return it. I have sent 2 e-mails to their supposed Customer Service and have yet to receive a reply”
“I would recommend and rate this company very good. The customer service was excellent. Very helpful and responsive within 48hrs. The quality of the items were great!”
“Delivery was fairly prompt, with good tracking. Unfortunately, the frame wasn't what we had envisioned. Had to return. So far the return process is fairly smooth. Hoping the credit to my card is swift. If you don't like your frame, I advise you leave it wrapped as it was delivered to you to ensure an uncomplicated return if necessary.”
“Our frame came damaged (pretty sure it was in transit and not Opposite Wall's fault). I emailed them and they immediately sent out a new frame which arrived 1 week after the broken one. The customer service was best practice and the frame itself is beautiful. I didn't expect it to be matte, or at least I expected it would be shiny, and I don't think that's to any fault of the product description, I just wasn't paying close attention. All that to say, the uniqueness of the dark matte is really beautiful and I am SO SO happy with how everything turned out. Thanks!”
