Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well worth doing, recommend to anyone that has ever had to wear glasses for a long period of time”

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Posted 12 years ago

“ITS BEING A GREAT EXPERIENCE, SHOULD HAVE HAD THIS PROCEDURE DONE LONG TIME AGO. HAS IMPROVED MY QUALITY OF LIFE WITHOUT GLASSES SPECIALLY DOING SPORTS AND OTHER ACTIVITIES EXTREMELY SATISFIED AND WILL RECOMMEND TO ANYONE WHO WANTS TO HAVE THE SURGERY DONE”

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Posted 12 years ago

“Eyes are biological things, so obviously it is not an exact procedure, my life is still much easier than it was, i can see when i stay over at friends with out having to wear my contacts 24/7, i can now go swimming with confidence, but my driving has been affected, i have picked up my glasses today and hopefully this will now be rectified, then i can go onto have more surgery in a month or two. Here at Uxbridge they have been so helpful and reassuring, thank you.”

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Posted 12 years ago

“I have wondered about laser surgery for years and finally had it done. I am more than satisfied with the result and would recommend it to anyone i knew who required it. I just wish i had the surgery before now. Thanks”

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Posted 12 years ago

“I am a training consultant and this has given me a quality of professionalism going from reading to screen without have to keep changing glasses - the overall experience has all been worth while with excellent customer service.”

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Posted 12 years ago

“Excellent service from friendly, warm staff. My vision is really good now and still improving all the time and its really enhanced my quality of life. So many things have been reawakened and are more enjoyable due to no longer needing glasses. | had no complications and would totally recommend the procedure to anyone. From my experience, you wont regret it. Thanks very much”

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Posted 12 years ago

“From initial consultation to one month post surgery the care and service has been excellent. It is great to see clearly without glasses or contacts.”

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Posted 12 years ago

“Overall Optical Express has been highly efficient through fromk my initial enquiry to my 3 month check up from procedure date. I have felt well looked after every step of the way.”

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Posted 12 years ago

“totally satisfied, best thing i had done should have done it years ago, much better quality of life”

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Posted 12 years ago

“I had laser eye surgery 3 months ago and have just been discharged. My vision is better than anyone expected (close to 20/20) and my glasses are a thing of the past. The cost was slightly more than I expected due to my complex prescription but its definitely worth it for the years I am hopefully going to have without the need for glasses. The actual surgery itself was a bit nerve wracking but actually painless (a little discomfort) but it was literally over in less than 10 mins - its a small price to pay. The staff are always very helpful and I didn't feel they were pushy at all. I'm now trying to recommmend as many friends as I can so they can experience the feeling of no more specs!!”

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Posted 12 years ago

“I have found the whole experiance very interesting,this is something that i wish i had done years ago,its almost like having a new lease on life .freinds say im more confident and even look years younger.”

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Posted 12 years ago

“Best thing I've ever done - wish I'd done it years ago!!!”

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Posted 12 years ago

“Would recommend Optical Express for Laser Eye Surgery anytime. An extremely pleasant experience throughout, with optimum results. Aftercare is professional. Many thanks indeed for my new vision.”

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Posted 12 years ago

“for me there was little or no discomfort having the procedure done, the benefits of this surgery make me wish i had this done years ago. if there is anyone with hesitation just go for it you will NOT be dissapointed”

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Posted 12 years ago

“I was dubious about the benefit of surgery. I felt that i would be sold the surgery regardless of whether i would get benefit and maybe feel like a 'sucker' someone who would be sold anything. Despite the disappointment I feel with the need to wear reading glasses for all close work where before I could 'just about' manage I no longer need to wear glasses for walking around and reading stuff in the distance. Dirty smudged glasses are a thing of the past and yes despite the pain and discomfort of the initial treatment I would do it again. I am more than pleased with the after care provided at Leicester High Cross and have no complaints, I travel from Rugby to this store out of choice, nearer one in Leamington Spa.”

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Posted 12 years ago

“it is great to be able to do my make up in any mirror and to swim and be able to see!”

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Posted 12 years ago

“Since having the surgery, the customer care and service provided by Optical Express has been 1st Class. Everything they have stated at the start has been on point! My vision has dramatically improved over the last month, better than wearing glasses, I would recommend Optical express to anyone wanting treatment in the future.”

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Posted 12 years ago

“I am very satisfied with the result, its so much better for sports like I do a lot of surfing and playing football and eyes get less distracted being in the water. No more hassle with lenses and carrying all the liquids etc around. that is such an advantage. Eyes get a lot more oxygen and therefore less tired. All good!”

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Posted 12 years ago

“surgery made me more confident :)”

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Posted 12 years ago

“LASIK has made a huge difference. It is so much easier to get on with life without worrying about glasses. I would definitely recommend the procedure!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews