Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well worth every penny not having to wear glasses or contacts has been a life changing thing for me and iwould recomend it to anyone considering having the treatment.”

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Posted 12 years ago

“My experience from start to finish has been extremely satisfying. I came expecting not to be able to afford the surgery but was surprised as to what the final cost was. I proceeded straight away and had the surgery within two weeks. I am now at the 3 month stage and am being discharged a very happy customer.”

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Posted 12 years ago

“Very happy with the surgery and service!!”

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Posted 12 years ago

“I was worried about my vision since my last visit as I found glaze and double vision at times when I was running. But the eye tests proved that my vision is perfect and the optometrist is very reasurring, which I found that it is very helpful.”

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Posted 12 years ago

“Very good experience. Staff have been friendly, helpful and professional. Surgery has been a success with vision now above 20/20.”

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Posted 12 years ago

“I am in the armed forces so require a good eyesight. This process has made my job much easier, i would throroughly recommend this to anyone.”

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Posted 12 years ago

“awesome”

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Posted 12 years ago

“The treatment I received was exceptional, the surgery was explained fully. I felt a little uncomfortable during the treatment but after 24hrs no problem at all. The after care service was excellent. I would recommend optical express to anyone,”

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Posted 12 years ago

“Very satisfied at the moment, however I do get dry eyes a lot because I use the laptop a lot at work, I have been giving Celluvisc eyedrops hopefully it will get better. I believe my eyes are both 20/20 in day time however at night time or in a darker room I do see that my right eye is slightly weaker but I can still see perfectly fine. Sometimes I get a headache if there's any bright light hopefully that will go soon too. Overall I am very satisfied with my experience at Optical Express.”

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Posted 12 years ago

“I was very sceptical about having this treatment, but it is the best decison I have ever made. Was very anxious, but was not at all painful.”

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Posted 12 years ago

“Optical Express have been very caring in my aftercare appointments and made sure I know everything I need to know.”

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Posted 12 years ago

“My experience has been fantastic. Going for a swim in the sea for the first time and being able to see what was going on around me was a special experience. It took me a while to stop looking for my glasses when getting up, or comming back from a swim but the moment I do always serves to remind me of what a great thing it is to have done laser eye surgery. Working outdoors in the agricultural and forestry industries, in all weathers, is vastly more enjoyable without glasses. I could'nt recommend laser surgery enough.”

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Posted 12 years ago

“Laser eye correction has made a huge difference to my quality of life :-) I would reccomend it to anyone who wants to greatly improve there vision without having to use glasses or contact lenses. To wake up in the morning and see clearly is fantastic. Go for it, you will not regret it.”

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Posted 12 years ago

“Overall excellent experience. Would definitely do it again and would recommend to anyone”

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Posted 12 years ago

“Easy and comfortable, only regret is not having the surgery done sooner.”

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Posted 12 years ago

“having worn glasses for over 20 years being able see without a visual aid ( glasses ) is such a relif that very few people would be able to appreciate without being restricted. i am very happy with my experiance and would recommend it to anyone”

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Posted 12 years ago

“my experience so far has been exceptional, although I do suffer from dry eyes; I find this is expected because I fly regularly between here and Amsterdam. The experience itself has been very good. The staff have been exceptional and quick in their reponse to any diffuculties that have occured, therefore I highly recommend the service here to my friends and anyone wishing to undego surgery.”

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Posted 12 years ago

“Very pleased with the results of the surgery. The team here are great- felt very comfortable and at ease. Thank you to everyone.”

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Posted 12 years ago

“Initially before the surgery there was a sense of worry, whether the decision I had choosen was the right one. Looking back, so far I believe it was. My only issue at the moment is balancing my expectations with the reality. Since in my mind I thought that my vision would be fine within a day or two. Which has not been the case. I realise that each person is a individual and that as such each person will take a different time to heal. It's just I feel that this was not fully emphasized to me and that is why I feel slightly dishearten. I hope in time that this feeling will be unfounded. However, in general I am happy with the results so far and hope that my eyesight will keep improving to the stage where all the sights issues I am currently having disappear in time. Thank you. Mr P Musk”

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Posted 12 years ago

“Good customer service and make you feel at ease ,very friendly staff”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews