Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“initially I experienced sickness after op due maybe to drops in eyes otherwise not too much trouble other than adapting to new eyes”

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Posted 12 years ago

“It was a quick experience from start to finish and i would recommend it to anyone.”

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Posted 12 years ago

“I have loved having my laser eye surgery, best choice I have made in my life so far. Would recommend it to anyone who is contemplating getting it done. My eyes were stinging and uncomfortable following surgery but by the next day all discomfort had disappeared and my vision was fantastic within the first week.”

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Posted 12 years ago

“didn't expect my vision to be so good after the surgery. Now i can enjoy my life without the discomfort of wearing glasses or contact lenses. Thanks to Optical Express for changing my life!!!”

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Posted 12 years ago

“From my first appointment to today’s appointment I have been very happy with the way I have been dealt with, all the staff I have seen have been very friendly and helpful nothing has been too much trouble, would not hesitate in recommending to relatives and friends, overall excellent experience”

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Posted 12 years ago

“been thinking about this for many years and was very reassured by the lovely staff from the consultation all the way through and beyond surgery!would recommend to anyone thinking of having it,to go for it!”

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Posted 12 years ago

“Was very nervous about having the treatment done, but need not have worred as I was very well looked after, after care good, and the result has been very satisfactory”

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Posted 12 years ago

“al i can say is just brill i wish i done years ago”

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Posted 12 years ago

“I was very nervous about getting my eyes lasered but the staff here were very kind and supportive, and now I cant help but feel delighted about the impact that the surgery has had on my life. Thank you to everyone involved.”

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Posted 12 years ago

“Words that come to mind efficient professional and very well organised - very pleasant staff at Westfield and Harley St - I would highly recommend Optical Express to anyone considering RLE surgery - No pain at all - looks gruesome on You tube but it really is a quick ten minute op and you feel nothing - just a bright light shining with shadows - I was told to leave my patch on till morning but I peaked in the evening of the day of surgery and I could see - amazing !!!”

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Posted 12 years ago

“After surgery my vision in my opinion got back to 20/20 within a couple of weeks, and has since got better and better in regards to dryness and irritation, I'm very happy with the results”

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Posted 12 years ago

“From the moment I decided to choose Optical Express for my laser eye surgery, I have received the very best treatment and care. All questions I had were answered satisfactorily and any worries I had were soon gone. On the treatment day everything went well and the care I received was great. On each of my after care appointments the care and information again has been great. I would definitely recommend Optical Express to my friends and family x”

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Posted 12 years ago

“Everybody that I have met within Optical Express have been very pleasant and polite. The servce I received has been excellent. The results of my surgery have been excellent, many thanks.”

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Posted 12 years ago

“despite some discomfort immedietly following surgery and moderate dry eye symptoms I have had a good experience and have already recommended a friend for surgery. wish i had done this years ago - despite only being 31 yrs old i have been wearing contact lenses for 20 yrs and have found them so inconvenient in recent times and especially since becoming a mum. Looking forward to the future without lenses and glasses.”

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Posted 12 years ago

“My overall experience was excellent, if i had realised how easy and pain free it would be i would have had it done long ago. I was initially very nervous but staff very quickley put me at ease.”

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Posted 12 years ago

“Very easy, friendly and helpful staff made me feel at ease”

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Posted 12 years ago

“I now have perfect vision with no side effects, couldn't ask for anything more. Thanks.”

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Posted 12 years ago

“I've always been a bit funny about things touching my eyes, or interfering with them too much, which is perhaps one of the reasons I've never had contact lenses. My partner was a laser eye patient and when I was approaching my 30th birthday, I decided to go for it. It was one of the best decisions I've ever made. The surgery was not painful at all, and the recover time, whilst a little painful on day one, was ultimately pain free, and within a few days I had near perfect vision. Now - some 12 weeks after, my vision is perfect! Total freedom from glasses - I can't wait for my summer holiday so I can just rely on one pair of glasses rather than carrying my sunglasses and regular glasses at all times.”

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Posted 12 years ago

“Very satisfied with outcome. Staff really helpful and explained the procedure in detail before and during the procedure so that I felt completly confortable throughout.”

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Posted 12 years ago

“I required left eye cataract surgery with a confirmatory letter for my Aviation Medical Examiner. This has been arranged on receipt of this I will be able to resume my flying.thank you all for this happy outcome”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews