Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was very good and I am happy with the results, the surgery itself was surprisingly fast and everything after that was without any complications, would recommend to my friends and family. Thanks”

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Posted 12 years ago

“I had my consultation on a Monday and the surgery was done and dusted by the Thursday. The surgery itself was much less frightening than anticipated and the scary eye clamp part barely registered with me. Following the op, I had some expected side effects such as dry eyes and halos around lights but this all cleared up within 4 weeks and my eyes feel totally normal now. The best thing of all is that I can now see where my family are when we go swimming! Very happy with the procedure.”

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Posted 12 years ago

“worth every penny!”

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Posted 12 years ago

“Excellent surgery, no problems, have found not having to wear lenses life changing. Am so pleased with the results, I have been recommending to anyone I know who hasn't had the surgery themselves. Optical express have managed the process really well and I have been really happy with the level of care received.”

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Posted 12 years ago

“Satisfied with treatment. Eye sight has improved vastly, no need for glasses. Very pleased.”

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Posted 12 years ago

“Great, have been very well looked after by Optical Express. My eye sight is exceptional, couldn't ask for better. Still surprised very morning when i wake up and can see without glasses.”

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Posted 12 years ago

“I had suffered for a number of years with poor long and short sight. As a serving soldier in the Royal Marines this made my life very dificult at times due to the requirement in recent years to wear glasses. I had spoken to a number of peolpe who had experienced eye surgery and all of them fully recommended it. Therefore I made an appointment to see if I was suitable for surgery, which fortunately I was. Due to my particular prescription Ocular lens replacement was the best option and now I have completed the treatement I am so pleased I made the decision to have surgery. The whole process was far more straight forward than I expected and the improvement was instant. The Optical Experss staff at all levels have been excellent throughout my treatment and I would thoroughly recommend them in the future. This has been a life changing experience for me.”

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Posted 12 years ago

“Fantastic eye sight post surgery. The freedom is simply wonderful. I am so glad I have had it done, at 23years old I can enjoy living an active life without having the bother of glasses/lenses etc. I'd fully recommend!”

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Posted 12 years ago

“Actual operation was not painful, hwoever the following 6 hours more painful than expected. Definitely worth it however and given the choice would do it all over again.”

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Posted 12 years ago

“Worked out really well. simple procedure, no pain, quick and easy.”

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Posted 12 years ago

“Amazingly quick, painless, effective. Well looked after at every clinic. Excellent attention on surgery days. Have already recommended it to others”

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Posted 12 years ago

“I have worn glasses for the last 15 years and never thought about having corrective eye surgery until my wife booked the appointment. My only reservation was that I should have done it years before. I can not beleive how handsome I am :-)”

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Posted 12 years ago

“everything was very well organised. The staff were all very pleasant and helpful.”

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Posted 12 years ago

“Excellent treatment. Very satisfied from start to finish”

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Posted 12 years ago

“happy with overall treatment, staff friendly and great aftercare”

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Posted 12 years ago

“great x 50 !”

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Posted 12 years ago

“very good lovely people answer all my questions always on time not waiting even if i late”

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Posted 12 years ago

“excellent care and attention”

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Posted 12 years ago

“So nice to have perfect vision and not need glasses. Overall the service was very good, particularly the aftercare received”

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Posted 12 years ago

“I could not see anything in the distance before I had the surgery; I decided to have it after my appointment and within 2 weeks, I had the suregery and was recovering well within hours. By coming to the follow up appointments with the great staff and by keeping to the eye drops and emdication provided, I have been lucky to have very little problems with my new eyes (although looking at lights did cause difficulty due to glare) but even so it was well worth doing and I can now throw the glasses away and not have to worry!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews