Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The overall experience was very pleasent, from the consultaion to the surgery was quick, recovery was quick and all the follow up appointments were extremely reassuring and helpful! Very good experience with optical express, I have already refered a friend they have already had surgery and are very satisfied with theirs too!”

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Posted 12 years ago

“Staff were very reassuring, procedure was expalined clearly and everything went according to plan,. Very good service.”

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Posted 12 years ago

“The week between having the 1st eye done and the second was the worst, afterwards the vision gets better day by day and it is very exciting. There are a few things that will take longer to get better, but it is worth it.”

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Posted 12 years ago

“Have sometimes had dry eyes. Need to use drops. Overall it has been a very good experience.”

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Posted 12 years ago

“I wish I had known about this procedure years ago. I would have saved a fortune on spectacles and been able to wear stylish sunglasses in the Summer!”

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Posted 12 years ago

“had my referal in glasgow treatment in edinburgh checkups in glasgow i was very well taken care of all questions answered well and when i had to phone with a problem they were very helpfull very pleased with my care”

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Posted 12 years ago

“My experience of laser surgery through Optical Express has been impressive. Efficient, throrough, patient-centred (particularly in after-care), professional and easy to access.”

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Posted 12 years ago

“A good example of operating the principle of economies of scale, without devaluing the customer experience”

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Posted 12 years ago

“Overall everything went really well. Even the day of the operation I was taken care of really well and everyone was very friendly and undertsanding. I am realy happy with the surgery and the outcome. I will recommd a friend coming to optical express especially in harley street.”

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Posted 12 years ago

“I originally had a consultation in 2009 and realised that I could be free from glasses with horrible thick lenses at last. I really don't know why but I just couldn't say yes to it then. Freedom from glasses was offered but I didn't have the courage to do it. Optical Express never gave up sending marketing information and eventually their persistance matched a moment when I felt I could do it. And I did. With the help of amazing staff from the first hello, the whole process, let alone the outcome, has been incredible. Thank-you.”

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Posted 12 years ago

“The whole process from start to finish has involved thorough and efficient care. I felt fully informed and consulted at each step within the process and understood what was happening and why even down to the technical details of the proceedure itself. Staff have been supportive and caring throughout.”

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Posted 12 years ago

“very helpful and I would reccommend you guys. Seeing things clearly is a joy.”

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Posted 12 years ago

“very happy with all aspects of the procedure, my vision is now better than i could have believed, would happily recommend lens replacement to anyone. thank you optical express.”

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Posted 12 years ago

“I was nervous to book the laser eye surgery before. However, once I have done it, it's no regret. I definitely recommend to consider this”

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Posted 12 years ago

“first and foremost my eyes are 100% better, comfortable that i dont have to wear glasses and i can see and read perfectly staff always acknowledged everything i wanted to know, i would advise anyone who needs this procedure to just go and get it done.”

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Posted 12 years ago

“I can wake up and see straight away without having to scrabble for my glasses. I can go out for the day without having to worry about whether my lenses might pop out or irritate me. It has just made my life simpler.”

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Posted 12 years ago

“would encourage anyone thinking of having this treatment to have it done”

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Posted 12 years ago

“Absolutely first-class result, vision is perfect and was virtually from the first day of surgery.”

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Posted 12 years ago

“I had laser surgery in both eyes for short-sightedness. The transformation in the left eye was noticable after only an hour. In the right eye I unluckily had DLK, an immune-response complication. This meant that for a week post-op my eye was very itchy and I had blurred vision. I required a small second procedure to clean the eye, after which the vision improved noticably within an hour. Throughout the week of having DLK I went into the clinic almost every day and was very impressed with the standard of care. Even though I was not one of the immediate "success stories", three months on I am extremely happy with the results. A few things to note though that I noticed after my surgery... 20/20 doesn't necessarily mean I see exactly the same out of both eyes. My vision fluctuates on a day to day basis (even before surgery) in both eyes but this is normal. It took a few months for eyes to completely settle down. I am really happy with the results now, and would highly reccomend the procedure and Optical Express.”