Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very nervous of having this surgery with a 'high street' company but I have been proved wrong, very impressed with excellent, proffesional service by all the staff, very kind and supportive, thank you so much, highly recommended.”

Helpful Report

Posted 12 years ago

“surgery was very quick, but it was very painful for 3 days and blurry for about 2 weeks then every day got better and better, 3 months on and my sight is perfect i have worn glasses from the age of 7 and im 36 now, its wonderful to finaly have perfect vision :)”

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Posted 12 years ago

“Every thing has gone well and every one at optical express at cambridge and london have been great the operation was pain free ,having a filling at the dentist was much worse ,the after care is very good ,at this time i am sentsitive to bright light and halo which i was told to expect,which should get better in time .”

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Posted 12 years ago

“For a little discomfort on the first day, and resultant discomfort from dry eyes for a few days, I now have perfect vision and am free from the inconvinience of glasses. This is an amazing surgery and I would recommend it to all. I cannot speak highly enough of the service and medical proceedures I received. My vision is now better than 20/20.”

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Posted 12 years ago

“Has changed my life, giving me freedom and the ability to do activities that I had to plan for or avoided before due to my vision.”

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Posted 12 years ago

“From start till end the overall exeprience has been really good. Thank you very much.”

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Posted 12 years ago

“A recommended treatment for sure. I am so happy with the new vision that I have now only regret is not having done this sooner.”

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Posted 12 years ago

“I was slightly aprehensive before the surgery but my surgeon was excellent at putting me at ease and explained everything very clearly before and during the surgery. the nurses in the theatre were also very comforting and I was extremely happy with how the procedure went. Apart from a couple of hours of discomfort immediately after surgery, I have been pain free and very happy with the reults!”

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Posted 12 years ago

“Its changed my lifestlye and I am very glad that I decided to go ahead with laser eye surgery.”

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Posted 12 years ago

“After being extremely concerned and nervous about the procedure, I really need not have been - I was well looked after and informed very well on the whole process. I would do it all again if need be!”

Helpful Report

Posted 12 years ago

“It the start I was not very sure that I had made the right decision. However having spoken to a member of staff, I was more than assured that everything would be o.k. For me from day one everything went according to my expectations. I can see fine with without my glasses. I can drive during day time and in the evening without any difficulties. Driving for me is even more enjoyable at night time than it was before. I can see things much better than before and I am enjoying every minute of my life. The experince that I had was second to none and would recommend anyone that is thinking of leading a life without glasses to consider having laser surgery done.”

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Posted 12 years ago

“My vision was not too bad, but I wanted to be glasses free and that's exactly what I've got. The procedure itself was mroe traumatic than I had expected but the post treatment experience was exactly as described by my surgeon and within a few days my vision was markedly improved. 4 weeks in my vision is excellent with only minor glare at night-time which is subsiding as time goes on. Overall, would highly recommend the treatment for people with relatively minor corrections as in my situation.”

Helpful Report

Posted 12 years ago

“Excellent service staff were very friendly and the best vision is good no glasses to wear.”

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Posted 12 years ago

“i watch football every week and i am a rac patrolman which involves alot of driving,my sight is very important to me and now after laser treatment i have a new freedome which means no glasses. :)”

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Posted 12 years ago

“my experience was life changing i never thought my vison would be so good as i had such poor sight before.the staff are helpfull and very friendly,they me feel at home.”

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Posted 12 years ago

“I was a bit apprenhisive at very first as I was reading a lot of negative reviews of Lasek and how people's visions have not improved, worsened, etc. After the first weeks of my vision being very variant, I was being very paranoid. After two months, the vision has stabilised and i do see better than 20/20 which is absolutely fantastic. They say I have been discharged and that I'm all good so it was all worth it in the end. I don't know if I would be willing to go through the pain again though as the first two days were brutal.”

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Posted 12 years ago

“I am super happy with the fact that I can now see clearly and have no problems with my eyesight any more. It is so nice to wear sunglasses when the sun shines and not to worry about glasses or lenses etc.”

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Posted 12 years ago

“The surgery itself was fine. In and out within 15 minutes, Mr Jonathon Carr was superb, highly recommended!! The aftercare was superb, no problems at all. I have told my friends and collegues about Optical Express as they have been very helpful every time I wanted any help”

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Posted 12 years ago

“Throughout the whole experience from the start I have met very friendly and informative staff that have made this journey very easy and comfortable. The operations themselves were very quick and efficiently done. The post treatment has been excellent and well received.”

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Posted 12 years ago

“I am able to everything that I wanted to including work and sport.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews