Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot believe it has been so easy. No pain whatsoever and I now have near perfect eyesight. Brilliant, professional service.”

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Posted 12 years ago

“Before varifocals, my glasses caused me no issues or discomfort what-so-ever. They were an ordinary part of my life. Varifocals were not for me, even though I gave them a good go for a year. Only having one eye done does have it's restrictions BUT overall it's well worth it. Thankyou very much.”

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Posted 12 years ago

“I would recommend the treatments to anyone. The support after-treatment is very efficient. I have had two treatments so far and I am very happy with the way optical express have looked after me. I could have not asked for better service.”

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Posted 12 years ago

“From the first introduction and treatment, the aftercare. I was made feel relaxed and at ease. I want everyone to experence the new lease of life I feel, especialy at the age I am i did not think it was possible. Thank you.”

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Posted 12 years ago

“most of the things has gone more easier”

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Posted 12 years ago

“Its been life changing and i would recommend oe to anybody with sight difficulty”

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Posted 12 years ago

“all good”

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Posted 12 years ago

“laser surgery highly recommended. The store staff are lovely. Only problems experienced are trying to book appointments through head office but sure that will improve when the store has a phone and you can book direct”

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Posted 12 years ago

“had a little wait but was explained circumstances brilliant service”

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Posted 12 years ago

“the service was very prompt and professional. staff are very knowledgeable in what they do. surgeons are very friendly and comforting. whole procedure is extremely pleasant”

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Posted 12 years ago

“Warm, friendly welcome”

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Posted 12 years ago

“Delighted with the results and only wonder now why i waited son long to have the surgery done. Would recomend to anyone you don't know what your missing.”

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Posted 12 years ago

“I'm delighted at how this has worked out for me. I have wanted to have laser surgery for a long time so this is a dream come true. Being able to go about my daily routine without glasses or contacts is great, but it's even better being able to do things spontaneously without having to constantly think ahead about glasses and contacts ! I threw all my old contacts and glasses cleaners in the bin with great glee !”

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Posted 12 years ago

“The surgery its self was comfortable.But for the first 48 hours i had pain in my eyes which they did warn me about.I also experienced blurred vision for approx 4 weeks.I have just had my aftercare on day 40 and can see one line below 20 20 line. so at the moment im happy with the way things are turning out.”

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Posted 12 years ago

“I am very happy with the treatment i received from both the optician and the surgeon. They made me feel at ease and answered all questions. I can't believe how well I can see now. I would definately recommend optical express.”

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Posted 12 years ago

“Since having the eye laser surgery I feel that a whole new world has been opened up to me. I did not realise how much I was missing out on due to the fact of being short sighted. It has helped me a great deal within my work (Photography) and my studies at university where I am currently studying for a BA Photography.”

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Posted 12 years ago

“after thinking of having my vision corrected for a few years its been the best decision ive made for a while well worth the money and gives me the freedom of having perfect eyesight again and to anyone who was like me and and wee tad hesistant go for it u wont regret it”

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Posted 12 years ago

“Went really well - fully informed and even thought procedure changed on the day was kept informed. Good after care and all questions answered. Really pleased with the result.”

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Posted 12 years ago

“everything i was told before the operations to my eyes was exactly how it happened and the results have exceeded my expectations”

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Posted 12 years ago

“I had surgery 18 months ago to correct my vision, and I now find myself forgetting the days I wore glasses altogether! Whether it is for watching tv, playing sport or reading the board in lectures, the surgery has made such a difference to my life. It is not only the convenience of being able to see 24/7, but things you can't do in glasses such as swim or go out in the rain, are made possible, giving you so much more freedom. I recovered from treatment the same day, and after the initial rest, my vision was perfect with no pain or problems.. A very happy customer!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews