Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the staff and everybody have been very thorough and obliging in my treatment. Also , very kind and considerate .”

Helpful Report

Posted 12 years ago

“overall just very happy”

Helpful Report

Posted 12 years ago

“Could not have been better. Very happy with the results”

Helpful Report

Posted 12 years ago

“very satisfied they make you feel very confortable and safe within the procedure excellent aftercare”

Helpful Report

Posted 12 years ago

“From start to finish the Optical Express journey has been well organised and welcoming with flexibility along the way. It has made the experience easy to handle and therefore would not hesitate to recommended this service to anyone I know. I am looking forward to the next coming years and how my eyes will perform.”

Helpful Report

Posted 12 years ago

“My experience is very good. The quality of life is improved due to not needing glasses anymore and when I come to Optical express the staff is very nice and friendly and there is no problem with booking appointments and when I come to the clinic there are no delays with the services.”

Helpful Report

Posted 12 years ago

“Surgery has improved my quality of life and confidence in genral day to day life. I am very satifised with the result and the care I recieved from Optical Express and its staff. I have already recommended surgery to family and friends.”

Helpful Report

Posted 12 years ago

“life changing”

Helpful Report

Posted 12 years ago

“didnt know what to expect but the overall operation wasnt as bad i thought andwould do it all again”

Helpful Report

Posted 12 years ago

“Swift and professional consultations. Operations so quick and caring towards me and my worries at the time. Best thing I have had done in my life.”

Helpful Report

Posted 12 years ago

“Overall a very plesant experience. Excellent after care treatment. Staff are all very friendly and helpful.”

Helpful Report

Posted 12 years ago

“To anyone that is considering Laser Eye Surgery, I have to say you will not regret your decision! I had Lasik Surgery done a week ago at the Queen Street branch in Cardiff, the team were extremely professional and knowledgeable and made me feel completely at ease over something I was quite nervous about, being my sight and all! After only 10/15 minutes of being in surgery it was all done! I couldn't believe the ease of it all. There was minimal discomfort during the surgery, mainly just a few seconds of pressure on your eyeballs, which is a little uncomfortable, but asides from that the surgery was painless. I must say, it is better that you have somebody with you to accompany you straight from the surgery, as your sight isn't the clearest just after, also, ensure you take sunglasses to wear straight after and for a few days after as the glare/light is rather bright. I went straight home took two painkillers and went straight to sleep. I woke up within the hour to my eyes watering quite a lot, this next hour to 2 hours was the most uncomfortable, my eyes were quite swollen, hard to open to apply the drops and they felt very gritty but as soon as I had my eye drops in and fell back to sleep I was fine. The next time I woke up 3/4hours later, the discomfort had eased considerably and after my next dose of eye drops I slept for the night in my gorgeous new night goggles...! The next day I could not believe it, for the first time since I can remember, I woke up and could see and focus on everything!! It was an amazing feeling not having to reach for my glasses before getting out of bed or ever again for that matter!! Over the next few days the itching feeling has started to leave and my eyes feel great, my vision is wonderful!! I only wish I had done this sooner!! Definitely something to be considered if you wear specs / lenses regularly!”

Helpful Report

Posted 12 years ago

“Never looked back following my surgery, would recommend this treatment if your completly fed up with the constant changing of glasses for reading, TV or driving.”

Helpful Report

Posted 12 years ago

“Happy with the results...was informed thoughout the process...!!”

Helpful Report

Posted 12 years ago

“All staff have treated me with great care. Everything explained in enough detail and made me feel at ease throughout the whole time. The procedure was done in a very little timescale with minimal discomfort. The results are amazing, I was overwhelmed when I came out of surgery and my vision has been getting better and better. Thanks for my miracle!!”

Helpful Report

Posted 12 years ago

“Very happy with the outcome and service provided. Very happy!!! procedure was not as expected and painless although after was very uncomfortable and could have probably done with more eye drops to ease pain. Other than that I have no complaints whatsoever and would not hesitate to recommend you to anyone else. Thankyou.”

Helpful Report

Posted 12 years ago

“Perfect vision only 24 hours after the treatment. I can't believe how bad my vision was before even when wearing my glasses.. Would recommend 100%”

Helpful Report

Posted 12 years ago

“Couldnt wait to see result. Was well looked after during and after surgery. Result was instint. Would encourage others to do same.”

Helpful Report

Posted 12 years ago

“I was talked through the whole process including the aftercare and made to feel very at ease prior to, during and after the surgery. I would recommend to anyone and everyone.”

Helpful Report

Posted 12 years ago

“I know everyone uses the phrase life-changing when speaking about laser eye surgery, but it honestly is. I've never felt so confident in myself, and it's strangely the little everyday things that i've found most pleasing. I was nervous at first, but the surgeon had me at ease straight away, and it was a quick, painless procedure. I've also been rather pleasantly surprised by the level of after care that's been made available. Very reassuring indeed.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews