Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well looked after, the whol;e process was competantly handled and made simple”

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Posted 12 years ago

“Great to see!”

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Posted 12 years ago

“I had considered laser surgery for some time The experience at Optical Express was very positive as a whole and I am very satisfied with the outcome even if there is still a prospect of a minor top up treatment.”

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Posted 12 years ago

“The whole experience has been life-changing. The difference I noticed straight away was amazing and by the next day I knew 100% I had done the right thing. After 3 months still convinced. No more reaching for contact lenses or glasses. No more dropped lenses! No more worries about activites and should I wear glasses or contact lenses. No more worries about being out and about and getting something in my eye while wearing lenses. It has been great, so glad I had this done. Big thanks to Mr George and all the team.”

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Posted 12 years ago

“I can't state enough for anyone that needs glasses or contacts to get laser eye surgery. My eyesight is better than ever before and it has made such a huge difference to my work and social life. No more worrying about having to put contacts in and out or the discomfort of glasses. I would recommend Optical Express to anyone without a second thought! All the staff were totally helpful and helped me through the whole process without fault. Thank you for improving my day to day life, it has helped me out so much!!”

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Posted 12 years ago

“3 months on from having my eyes done i am more than happy with them, would recomend to anyone with vision issues. its changed everyday life having my eyes lasered :)”

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Posted 12 years ago

“Did not experience any severe problems during and after the surgery. Doctor was friendly and explained all process beforehand. Staff for after treatment examinations very friendly, with a few exceptions. Only issue was when I had the one-week aftertreatment examination in Nottingham when I had to wait for more than an hour. Issues associated with surgery: No pain or severe discomfort. Dryness of the eyes is the main issue.”

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Posted 12 years ago

“A strange procedure but very worth it. My vision has never been so good.”

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Posted 12 years ago

“I found the whole experience overall fantastic, the aftercare has been second to none.”

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Posted 12 years ago

“I had a brilliant experience, although I had minor complications everything was dealt with in a way that made me feel supported and looked after.”

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Posted 12 years ago

“Easy, quick proceedure and all questions answered. Confident staff would do a good job”

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Posted 12 years ago

“Really glad that I had the surgery, it's about what I expected from tlaking to friends but it just makes life a little bit easier.”

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Posted 12 years ago

“Very satisfied with the overall care from optical express, has changed my life completely I can not believe it, my eye sight before was quite bad and now to be able to see without glasses is amzing which means when I get married in may I wont have to worry about putting contact lenses in.”

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Posted 12 years ago

“this is the best decision i have ever made in my life and i am refering it to all my friends, family and even strangers. i would do it all again with no hesitation. i never thought my vision could be as good as it is 20/12. i feel free to enjoy my life without having to think about my vision. driving at night time feel strange as i can see as clearly as i can in the day. waking in the middle of the night and being able to see the time on my clock is still a novelty!! keeping fit without having to wear glasses is fantastic!! from start to finish i have been made to feel special by all staff. i would rather has eye laser surgery than go to the dentist for a check up!!”

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Posted 12 years ago

“I am very satisfied with the care i received during and after my treatment.”

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Posted 12 years ago

“the staff have been brilliant,made me feel at ease as soon as i walked in, they tell you what there going to do to you,so you feel at ease,from going in at 6 and going home at half past its amazing,there was no pain at all,i would do it all again.wish i had done it sooner.”

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Posted 12 years ago

“Very pleased I went through with it. Happy with my new eyesight. Staff here at MK have alwaysbeen a pleasure.”

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Posted 12 years ago

“A very professional service with everything explained to me at every stage. I had one afternoon of mild discomfort after the operation and since then everything has been great. I wish I had done it years ago.”

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Posted 12 years ago

“I needed glasses for both long and short distances, couldn't see a thing without glasses became very frustrated never having glasses when I needed them. I had the proceedure, first eye done 4 weeks ago and the other eye 3 weeks ago. Although there is still a way to go I have noticed a tremendous improvement and can now read a newspaper without glasses - first time in 15 years!. The healing process is still going on, but they assure me within 6 months, probably 3, that my eyes will be as good as new - can't wait. Overall I am really pleased I came to Optical Express for this proceedure.”

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Posted 12 years ago

“Since I have had to wear glasses over the past few years I have experianced difficlty. Now I have had the Lense Transfer, it has been a breath of fresh air. Improving my standard of life beyond expectations. I would not hesitate to recomend this procedure to any one and have peace of mind there would be no negative comments overall.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews