Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the best decision i have made was to get laser eye surgery with optical express, all the staff were polite and friendly and put you at ease. Completley painless and worth every penny. Excellent!”

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Posted 12 years ago

“Very positive from start to finish. The staff are polite, friendly and knowledgeable, the facilities (both locations) clean and tidy.”

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Posted 12 years ago

“I have been treated very well by all staff from the very first consultation that was booked, all throughout the treatment on treatment day and this has continued in the aftercare appointments. The experience has been excellent.”

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Posted 12 years ago

“|All good/ very happy with my one lens and will have the other done when I have time soon. Very efficient and slick staff and all very professional.”

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Posted 12 years ago

“it was great! the surgery itself was a little uncomfortable but wasn't painful at all. Definitely would recommend to friends and family.”

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Posted 12 years ago

“Painless with a superb ending. Words cannot describe my overall satisfaction after this treatment.”

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Posted 12 years ago

“no problems great time”

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Posted 12 years ago

“I had the procedure due to being frustrated at having to get out my glasses to read everything. I can now see perfectly thanks to this procedure and I am so very satifsed and have already recommended this to my friends and family.”

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Posted 12 years ago

“i am very happy with overall treatment and service given by all the staff, and will continue to reccomend to family and friends thankyou. over the moon.”

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Posted 12 years ago

“professinal,frendliy and happy with the overall experince”

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Posted 12 years ago

“my treatment was completely painless and the improvement to my vision was noticeable the next day i am really glad idid it!”

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Posted 12 years ago

“enjoying life much more after my surgery”

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Posted 12 years ago

“A different experienced waking up to no glasses or contact lenses, feel a bit weird still not sinking into me how was my treatment done, I really would like to see the treatment done on video same as mine to satisfy me, images can be different then words to be satisfied.”

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Posted 12 years ago

“Having the corrective surgery has improved things for me massively, the staff were very welcoming and friendly and have looked after me from day one. I have been very impressed with the overall experience and have recommended Opitcal Express to many people who have thought about having corrective surgery.”

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Posted 12 years ago

“From start to finish the whole experience was a good one. i found staff and medical staff kind , helpful and very professional. The proceedure was quick and quite painfree (i thought i would have some pain) and i the staff were attentive and caring. Overall i can't say how pleased i am and would recommend the surgery”

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Posted 12 years ago

“My experience was great the staff are really nice so when i was scared they helped me through it. I should have done it sooner. thankyou.”

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Posted 12 years ago

“overall experience fantastic - wish i had done this years ago. Staff very friendly and very helpful.”

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Posted 12 years ago

“really looked after”

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Posted 12 years ago

“Overall good experience”

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Posted 12 years ago

“still looking at glare but being looked after”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews