Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never thought having my eyesight back would easy my quailty of life but it has and I'm so glad I did this.”

Helpful Report

Posted 12 years ago

“Lovely staff, lovely service. Brilliant experience”

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Posted 12 years ago

“Wonderful experience, very helpful and friendly staff. Cannot explain how much happier I am with my vision than previously, simple tasks are much easier and no more annoying contact lense issues!”

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Posted 12 years ago

“before i had laser eye surgery everything was so limited in what i saw and now i feel so much more alive because of my new eye site”

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Posted 12 years ago

“Very happy with the experience from the start. Staff are friendly and very helpful, taking time to answer and explain clearly. I would have preferred a surgery in Reading but was able to easily cope with the surgery in Bristol.”

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Posted 12 years ago

“i was very nerous but the eye surgeon made me feel at ease, an the after care was very good and helped me alot with my questions.”

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Posted 12 years ago

“Great experience, im not one for having things near my eyes but the surgery was painless and quick. The post ops have been thorough and easy to be in. I would recomend to everyone after the experience i have had.”

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Posted 12 years ago

“Began this journey very scared, all staff made sure I was informed at each stage. Opp was carried out with great care and consideration for me, and everyone took time to look after me. Opp no problem, after care second to none. All in all a good experience which I would recamend to anyone.”

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Posted 12 years ago

“Overall I am very happy with my experiance and the staff at Brighton/Crawley were very friendly and welcoming and alway their to answer any questions. I am very pleased with the results anlthough I still sometimes forget that I am not wearing my contact lenses and go to take them out at the end of the day! My vison itself is better than it was with contact lenses, As cabin crew I am constantly up at unsual hours and wearing contact lenses was a pain it has made my life so much easier not having to worry about my lenses or brining contact lenses liquids through security.”

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Posted 12 years ago

“I am very pleased with the results i have had from my LASEK treatment. I was quite weary about the procedure and the level of discomfort i may experience but it turned to be minimal. The actual treatment was quick and i started to notive the results within a week. My eyes were slightly dry and sensitive to light but that was it, there was no pain. I am glad i've had it done and would recommend it to anyone. Optical express were great throughout and a lot cheaper than other providers.”

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Posted 12 years ago

“From my first appointment, the professional but friendly environment put me at ease. At no point did i question thier skill and didn't feel I was being forced into having the surgery. Since having it don't I have really enjoyed the freedom of losing my glasses. No regrets.”

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Posted 12 years ago

“Why did I not do this before... words that I'm sure everyone hears but I really do mean it. I've worked in the designer eyewear industry for over a decade and watched the proceedure get bettwer and better. It enables people to live their lives to the max. thank you. Although I won't get ride of my designer face furniture they are making great readers.”

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Posted 12 years ago

“some discomfort in the first two days , at times felt I had made a mistake during these times. But I would recommend this to anyone because the small amount of discomfort is well worthr the end results”

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Posted 12 years ago

“From the 1st appointment to the last I was made feel at ease with the overall procedure, was given lots of info at the pre appointment and all questions were answered straight away. The actual op went really well although there was a lot of discomfort straight after this was gone within 4 hours and the results are amazing, would recomend it to anyone that wears glasses.”

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Posted 12 years ago

“am so happy that i had surgery on my eyes and not having to wear glasses now is great”

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Posted 12 years ago

“Very satisfied, best decision ive made to have laser eye surgery”

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Posted 12 years ago

“Very good. Vision is great, staff are very helpful and any questions I had were answered. Overall a very good experience, and I would definitely recommend a friend/family member, I no longer have to take my glasses off to do anything. Thank You.”

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Posted 12 years ago

“operation is relatively pain free, within 8 hours all was OK. Main problem is the time hanging around waiting to be seen, on day of operation”

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Posted 12 years ago

“whole experience has been plain sailing , and pain free,with a great result”

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Posted 12 years ago

“having laser eye surgery has help me feel more confident in myself”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews