Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd always been reluctant to have surgery but staff here answered all my questions and provided reassurance. Staff in store and on the helpline have always been very helpful. I was calm and prepared on the day and felt confident after the treatment. I'm really pleased I went ahead with it!”

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Posted 12 years ago

“THE SERVICE COULD NOT HAVE BEEN BETTER. THE SURGEONS EXPERTISE AND ADVICE HAS BEEN EXEMPLARY. THE FOLLOW UP VISITS AND AFTER CARE HAS ALSO BEEN BRILLIANT.”

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Posted 12 years ago

“Wish that I had done this before now. Not having to wear glasses has been great.”

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Posted 12 years ago

“The first two or three days were ridiciulously uncomfortable, I didn't have any pain, just massive discomfort. I was warned against using the pain killers because they hindered the recovery, so I fought through it using paracetamol and lots of sleep. The second day, I tried to do things that I normally did on a Saturday (watch/play football), but this was a terrible experience, the room was bright, I couldn't focus on the television and I couldn't stop blinking because of the discomfort. After the fourth day, when I had my protective lens taken out, my vision and comfort improve dramatically and from then on I didn't have any issues. I'm really happy with the care, help and advice that has been given to me by the members of staff that I dealt with, if I needed to do it again, I'd do it in a heart beat and I'd definitely recommend it to anyone that asks me.”

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Posted 12 years ago

“I was very impressed with the laser treatment i received and I hope my vision continues to be good”

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Posted 12 years ago

“it was brilliant i can see now”

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Posted 12 years ago

“the staff have all been so lovely , really understanding and kind , all the stages of before during and after the care has been amazing , so glad i chose optical express”

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Posted 12 years ago

“I have been wearing contact lenses and glasses for the last 12 years. Most of the time due to my job nature it was always on the way. So I was not as free as I would like to be now it seems that I am free. Now I can take my daughters swimming, i can go climbing etc.”

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Posted 12 years ago

“My experience has been excellent. Because im a student i have had to go to many different stores depending on where i am in the country when i need my check up, all 3 stores i have been too have treated me excellently and have been very friendly in all matters. Also they have done it with as little fuss possible.”

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Posted 12 years ago

“The surgery was quick and easy but the recovery is taking longer than expected. Even though there are issues I would still recommend laser eye surgery.”

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Posted 12 years ago

“My experience has been better than I thought as I am very happy with the way as a customer I have been treated. The staff has looked after me well providing a service I couldnt ask for better, as all the members of staff have been welcoming. I liked the way on the day of the surgury, the staff helped me with the worries that I had as they kept me calm throughout the pocedure. I felt much better as the staff would constantly ask how I was which felt that they actually cared about thier patients.”

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Posted 12 years ago

“operation went quick. after discomfort went very well no active problems other than dry eyes at some times.”

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Posted 12 years ago

“It has been worth every penny. Staff wonderful.Would recommend laser eye surgery to anyone. It has made my life much easier”

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Posted 12 years ago

“Was quite reluctant to change from contacts as was only paying £12 a month... Pushed by mother and so glad I did. Ease of life and waking up to 20/20 is like having a small part of yourself back! Doing biking and not having to worry about contact lenses getting muck or dirt in them or falling out, and the fact my eyes have been restored to 20/20.....what more could i ask for... Superb”

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Posted 12 years ago

“I have been very impressed by every part of my treatment. My eyes have turned out better than I expected and my quality of life has improved no end. I love waking up in the morning and seeing my boys faces without having to fumble around for my glasses. I'm very glad that you offer the finance packages that you do because I wouldnt have been able to afford to have laser eye surgery without it and its the best thing I have ever done.”

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Posted 12 years ago

“Although the surgery itself was uncomfortable and the hours immediately after were extremely painful and difficult to manage, the end result is more than worth it and I have absoloutely no regret in doing it. The experience with staff before and after treatment was fantastic, everyone was extremely helpful and put me at ease. This can also be said for the surgeon and nurse that performed my procedure, I would not have felt able to do it if it weren't for them.”

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Posted 12 years ago

“gone for monovision as a compromise to not having glasses. have got the expected results and very pleased”

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Posted 12 years ago

“Everybody has been fantastic. very happy with the results, procedure and all staff I ahve seen. My vision is amazing, I never thought I would be able to see without the aid of lenses. Very, very happy.”

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Posted 12 years ago

“Having laser-eye surgery has changed my life! 3 months after surgery I've almost forgotten what it was like to have to spend time every morning putting in contact lenses, constantly making sure I had a spare pair with me (just in case) and carrying my glasses wherever I went. The freedom laser-eye surgery has given me is fantastic and I can now see better than I could wearing my glasses. Couldn't be happier with the results. It was well worth the hour or so of discomfort after the surgery!”

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Posted 12 years ago

“Overall excellent”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews