Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was naturally apprehensive about surgery on my eyes but any worries were dissipated by the assurances given by staff, who were very serious and straightforward about the treatment. No false promises were made. The surgery itself was painless and quick. Some discomfort for the first day but immediate clarity of eyesight and after that nothing but gradual improvement.”

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Posted 13 years ago

“Have been thinking of this treatment for several years and finally decided to go for it. And the only thing I regret that I did not do it sooner. The staff is friendlt and professional. Would definitely recommend to everyone who is still thinking of improving their eye-sight!”

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Posted 13 years ago

“It was much easier than I thought it would be. I was glad that I had a few days away from work. I do wish that I had oplucked up courage sooner and was very impressed with the patience and kindness of the staff.”

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Posted 13 years ago

“worth the dicomfort in the weeks after, the surgery itself was a doddle”

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Posted 13 years ago

“Having surgery is the best thing i have done for myself in a long time, your company made every part of the experience enjoyable and relaxing from initial consultation to aftercare, absolutely amazing. I was in a lot of pain for around 5 hours after the treatment but would go through it again for that result, easy to forget once you see the results, literally! A massive thanks to everyone in your company, managing a retail department myself i would employ any of your staff in a heartbeat they really are a credit to you.”

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Posted 13 years ago

“I am very satisied with the overall procedure and aftercare provided.”

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Posted 13 years ago

“I can't believe the difference having laser eye surgery has made. I had looked into it a few years ago but 'bottled out', however, I decided to get my eyes lasered when I thought I spotted a heron at a nature reserve (with glasses) and my husband who doesn't wear glasses informed me that 'that heron' was a plastic bag! This started me thinking that I really needed to sort out my eyes and so it took me about a year to get my head around it, but the information that Optical Express had on the internet and the professionalism of the staff gave me the confidence I needed.”

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Posted 13 years ago

“Since having laser eye surgery I have been able to see clearly. I have been able to go swimming under thewater without any problems.”

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Posted 13 years ago

“Laser eye surgery with Optical Express is the Bees Knees..... My eye sight has been corrected from always needing glasses to now none at all. The procedure was painless and quick. The only glitch was that one eye needed a further 'top up' treatment but this hasn't detracted from the experience or result. The staff have always been helpful and considerate. I would and have recommended this to other people”

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Posted 13 years ago

“I really feel much better than wearing glasses...”

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Posted 13 years ago

“I hated wearing glasses and could not wear contact lenses for longer than 3 hours without discomfort. Laser surgery has changed my life and I am so grateful. It is amazing to wake up in the morning and see clearly or look at the bed side clock and see the time without having to lean closer or reach for my glasses. My right eye has not healed as quickly as my left eye but after todays appointment I feel confident that all will be well and I will not need reenhancement surgery. Many thanks to you all.”

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Posted 13 years ago

“from my first enquiry thru to the surgery and aftercare, my care at optical express has been brilliant, they have answered all my questions honestly, so at no point was i not prepared for anything being done to my eyes. i would definately reccommend laser treatment to anyone,”

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Posted 13 years ago

“'I can see' are the first words that come to mind. The freedom this has given me is hard to explain, I can play football and tennis without the worry of my contact lenses falling out. I still go home at night and want to take my lenses out, only to remember that 'i can see.' If you can do this surgery, do it. It will change your life.”

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Posted 13 years ago

“I have been really impressed with the professionalism and level of care th\t all staff have given me. The after care has been superb. My vision is better than i hoped for and i am so happy to be able to wake up and see things that I have never seen before even with contact lenses and glasses.”

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Posted 13 years ago

“ABLE TO SEE MORE VISION SCOPE WISE ALSO FEEL MORE COMFIDENT NOT HAVING TO WEAR GLASSES ALL THE TIME NOW”

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Posted 13 years ago

“My experience (so far!) has been very good. I was quite nervous before the whole process but i'm pleased with the results so far as my prescription was very high and i would definitely recommend optical express to friends and family.”

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Posted 13 years ago

“back doing sports”

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Posted 13 years ago

“A very good experience overall, just wish i had the money to have laser eye surgery sooner, would recommend it.”

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Posted 13 years ago

“I had thought about laser eye surgery for some time”

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Posted 13 years ago

“I have had lazer eye treatment and luckily for me have had no problems with any pain only a head ache on the third day after treatment,The after care has been realy good with no problems in obtaining drops .I would recommend this treatment to others.Thank you for looking after me so well ,All the staff at Optical Express Blue Water have been really good and professional in there job roles.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,219 reviews