Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,216 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,216 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and professional staff who have been reassuring throughout the whole experience. Laser eye treatment has transformed my life. I have been wharing glasses since I was five years of age and it is wonderful to be free of them. I would recomend this treatment to anybody and the fantastic customer service offered by optical express”

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Posted 12 years ago

“I had been contemplating having laser eye surgery for years. I can't believe how easy it has been and the results have been fantastic. Overall very satisfied and would definitely recommend Optical Express.”

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Posted 12 years ago

“I've been spending a fortune on soft contact lenses, and because of shift patterns that are all over the place, most of the time I found my start doing a 5am start or something stupid and I never had time to get my contact lenses in. I ended up paying ?24 a month for lenses that I wore twice (?12 a day). Now I can just get up and not have to worry about doing this and because I can see properly I can get my job done with ease. No more squinting!”

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Posted 12 years ago

“I should have done it earlier.”

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Posted 12 years ago

“I would recommend this treatment to all friends and family. I am more than happy with how my new vision has improved my quality of life. the results have exceded expectations”

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Posted 12 years ago

“Laser surgery is a life changing minor operation. I now see things I've never seen - even with my glasses! Many thanks”

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Posted 12 years ago

“I was a little apprehensive about the surgery, I think it was a little uncomfortable - but definitely worth it. Would have it again!!”

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Posted 12 years ago

“The only regret I have is that I didn't have the surgery years ago!”

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Posted 12 years ago

“I am so satisfied with my laser eye treatment done because its soo easier for me to see and not worry about weraing contacts or glasses . I recommend Optical Express to anyone who has weak eyesight because it will really make a difference and its worth it.”

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Posted 12 years ago

“At the age of approaching 50 I was warned I would notice deterioration in close up vision but the distance vision improvement has more than compensated for this and I would definitely do it agaiin and recommend it to others.”

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Posted 12 years ago

“i'm feeling i'm born again now i'm able to see the world with my naked eyes !! looking towards my hobbies i'm much more able to play, sing, etc more openly than before”

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Posted 12 years ago

“This is just amazing to be able to see after wearing glasses, since 15 years of age, No more pushing then up in hot weather. The staff are brilliant and help you every step of the way. Don't just think about it! Do it, interest free over 10 months. For a fablous view.its like being on holiday all the time. Thank you Opitical Express”

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Posted 12 years ago

“Great the best thing i have ever done, the after care at the Stockton branch is great and the staff are very friendly”

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Posted 12 years ago

“I would deffenitly reccomend lazer eye surgery and optical express, I have been satisfied with the whole process from start to finish and the results have made my life much easier!”

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Posted 12 years ago

“It has been a life changing experience. I have been reassured throughout by more than compatent staff who are always able to answer any questions.I have been able to change appointments at last minute, as well as be able to make an appointment at the last minute. Optical express have been very flexible which has improved the overall experience. Thank you Optical Express!”

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Posted 12 years ago

“Thank God for having my eyes done made me see things a lot much better from a distance than it used to be. I am not worried anymore of wearing my glasses just to define things more clearly. It has really improved my life better.”

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Posted 12 years ago

“dont do stories but i wood recomend it 2 any 1”

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Posted 12 years ago

“I was naturally apprehensive about surgery on my eyes but any worries were dissipated by the assurances given by staff, who were very serious and straightforward about the treatment. No false promises were made. The surgery itself was painless and quick. Some discomfort for the first day but immediate clarity of eyesight and after that nothing but gradual improvement.”

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Posted 12 years ago

“Have been thinking of this treatment for several years and finally decided to go for it. And the only thing I regret that I did not do it sooner. The staff is friendlt and professional. Would definitely recommend to everyone who is still thinking of improving their eye-sight!”

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Posted 12 years ago

“It was much easier than I thought it would be. I was glad that I had a few days away from work. I do wish that I had oplucked up courage sooner and was very impressed with the patience and kindness of the staff.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,216 reviews