Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Six years or so ago I went to the opticians for a check up and was told I was (borderline) in need of glasses for driving. I am far sighted and in recent times I needed reading glasses, and bought ready readers. The prescribed glasses had additional anti-glare, multi-focal, all singing and dancing and cost a considerable amount of money, I didn't mind wearing glasses my dear father always wore glasses and so did my mother from about fifty onwards, so I was grown up. One of the things that was a bit of an issue was that over the next few years the rate at witch my vision was changed meant I would need to change glasses at least once a year or make do. As an artist and art teacher I found I needed to use different lenses for close work and different glasses for looking at the students down the class and at there work, and I was squinting. Eye Laser Treatment is something I had heard about for years and years and recently had seen adverts on television, so I thought I would take them up on the offer of having a free consultation and evaluation to see how viable it was for me. At my first consultation I was delighted to know that happily I could have the treatment done and that the consultant was quite confident it could meet the criteria and expectations, it might mean that I may still need glasses for close work, but so does Jerry Springer apparently (though I don't know if he has had any laser treatment done), so I could live with that. It seamed as well to have a further consultation so after some research went with Optical Express and was even more convinced that I would benefit from having the procedure done. There were some other considerations for me to make. Number one who would I trust with my eyes? could I afford it? could I afford not to do it? where would I go for the surgery and after care, and so on. Having weighed it all up I opted for Optical Express, caught the train and went to Southampton, I even enjoyed looking around the shops and the market, bought myself a pair of sunglasses. At the clinic I was greeted by a lovely receptionist, offered coffee and had a quick questionnaire and document to sign, then I was ready. Well as ready as I could be. I do relaxation techniques so I thought this was one of those occasions where it might come in handy, a bit like the dentist. The surgeon was a bit miffed, as were the other staff as to why I had gone on my own to have the treatment? well it never crossed my mind and if it did I decided to go by myself on the train, and was quite confident I would be fine to return home the same way. The surgery it's self took a few seconds and the whole procedure about ten minutes as I recall, but the first thing I noticed was that my vision was not blurred any more even though I was looking through the gel put on. The staff were fantastic and helped me to adjust while I made my way out of the clinic and said my goodbyes, I then made my way out of the Mall and bought some Tom Thumb wallflowers for the garden at the market and made my way to the station and home. The following day I was taken to Horsham for my first after op appointment and knew the procedure was very successful One of the things that I expected was that I would probably need glasses for reading and it would take some time to heal and adjust. The procedure was done in October 2011 and thus far I do not require any glasses what so ever. I am amazed each day, as I look around the room near and far and as I type need no glasses, What a result! I highly recommend Optical Express and have been more than satisfied with all the staff locally and in Southampton. Best wishes Leslie Martin”

Helpful Report

Posted 13 years ago

“Having the surgery is the best thing I have ever done. I have to admit I was nervous, but the surgeon put me completely at ease and it was over so quickly! Best of all I've just had my first holiday and it was fab to not have to take glasses, contact lenses, solution etc.... All I needed was my sunglasses. Now, my daughter is booked in to have her eyes done this month too!”

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Posted 13 years ago

“I can still hardly believe I've had laser eye surgery. It was the easiest most painless thing I've ever known and a fantastic result of amazing vision at the end. I've not had one single problem since, nothing. It was a case of a couple of appointments at my local optician, off to have the surgery, in and out within an hour, a week of being careful and wearing goggles and then the enjoyment of 20:20 vision! As I say, I can hardly believe I've had it done! Was the best thing I ever did.”

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Posted 13 years ago

“Very friendly and professional staff who have been reassuring throughout the whole experience. Laser eye treatment has transformed my life. I have been wharing glasses since I was five years of age and it is wonderful to be free of them. I would recomend this treatment to anybody and the fantastic customer service offered by optical express”

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Posted 13 years ago

“I had been contemplating having laser eye surgery for years. I can't believe how easy it has been and the results have been fantastic. Overall very satisfied and would definitely recommend Optical Express.”

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Posted 13 years ago

“I've been spending a fortune on soft contact lenses, and because of shift patterns that are all over the place, most of the time I found my start doing a 5am start or something stupid and I never had time to get my contact lenses in. I ended up paying ?24 a month for lenses that I wore twice (?12 a day). Now I can just get up and not have to worry about doing this and because I can see properly I can get my job done with ease. No more squinting!”

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Posted 13 years ago

“I should have done it earlier.”

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Posted 13 years ago

“I would recommend this treatment to all friends and family. I am more than happy with how my new vision has improved my quality of life. the results have exceded expectations”

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Posted 13 years ago

“Laser surgery is a life changing minor operation. I now see things I've never seen - even with my glasses! Many thanks”

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Posted 13 years ago

“I was a little apprehensive about the surgery, I think it was a little uncomfortable - but definitely worth it. Would have it again!!”

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Posted 13 years ago

“The only regret I have is that I didn't have the surgery years ago!”

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Posted 13 years ago

“I am so satisfied with my laser eye treatment done because its soo easier for me to see and not worry about weraing contacts or glasses . I recommend Optical Express to anyone who has weak eyesight because it will really make a difference and its worth it.”

Helpful Report

Posted 13 years ago

“At the age of approaching 50 I was warned I would notice deterioration in close up vision but the distance vision improvement has more than compensated for this and I would definitely do it agaiin and recommend it to others.”

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Posted 13 years ago

“i'm feeling i'm born again now i'm able to see the world with my naked eyes !! looking towards my hobbies i'm much more able to play, sing, etc more openly than before”

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Posted 13 years ago

“This is just amazing to be able to see after wearing glasses, since 15 years of age, No more pushing then up in hot weather. The staff are brilliant and help you every step of the way. Don't just think about it! Do it, interest free over 10 months. For a fablous view.its like being on holiday all the time. Thank you Opitical Express”

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Posted 13 years ago

“Great the best thing i have ever done, the after care at the Stockton branch is great and the staff are very friendly”

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Posted 13 years ago

“I would deffenitly reccomend lazer eye surgery and optical express, I have been satisfied with the whole process from start to finish and the results have made my life much easier!”

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Posted 13 years ago

“It has been a life changing experience. I have been reassured throughout by more than compatent staff who are always able to answer any questions.I have been able to change appointments at last minute, as well as be able to make an appointment at the last minute. Optical express have been very flexible which has improved the overall experience. Thank you Optical Express!”

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Posted 13 years ago

“Thank God for having my eyes done made me see things a lot much better from a distance than it used to be. I am not worried anymore of wearing my glasses just to define things more clearly. It has really improved my life better.”

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Posted 13 years ago

“dont do stories but i wood recomend it 2 any 1”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,219 reviews